CX INSIGHTS

Stories, trends, announcements, and thought leadership for customer and workplace experience

What to Consider When Building A Virtual Customer Experience Program

Virtual briefing and customer experience managers have it harder than ever. It’s almost impossible, or incredibly rare, to conduct face-to-face interactions in the wake...


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Tags: Blog, CX, Features, Innovation, Meetings

Welcome to the Neighborhood! Desks, People, & Communal Spaces

Why is the neighborhood baker always complaining? Because he has a crumby job. Excellent pun, right? We’ll get back to that.


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Tags: Blog, Employee Engagement, Mobility, Trends, Campus, Workplace, Desks

Smart Desking In the Office: What You Need To Know
In a changing workplace, not every employee needs an assigned desk. Flexible seats and flexible work are on the rise, opening the doors to much needed desk management...

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Tags: Blog, Features, Employee Engagement, Trends, Campus, Workplace, Desks

Three Advantages of Desk Booking Software and Flexible Workspaces

Thanks to the current state of things, we’re constantly faced with new protocols related to when and where we work. Whether that includes making a dedicated space for...


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Tags: Blog, Employee Engagement, Trends, Campus, Workplace, Desks

Social Distancing Technology That Aims To Protect The Workforce

When it comes to the health and wellness of the workforce, there is a rise in technologies that can be used to also keep the workplace well and healthy. Sensors, smart...


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Tags: Blog, Features, Employee Engagement, Innovation, Mobility, Campus, Workplace

Flexible Workspaces: Types of Seating Dominating The Workplace

At this point, it’s safe to say that social distancing and healthier workspace guidelines are going to remain in place for quite some time, maybe even indefinitely. It...


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Tags: Blog, Mobility, Trends, Workplace, Desks

How Technology Is Empowering the Contactless Work Environments We Need

The world has been irrevocably changed. There’s no direct road back to conventional workplaces. But employees do want a return to normalcy and in-office collaboration,...


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Tags: Blog, Integrated Tech, Thought Leadership, Campus, Workplace, Desks

Conference Room Attributes Help Efficient Space Usage In The Workplace

As companies grow to be more agile over time, workspaces need to become more flexible. There are several reasons for this, but none more important than the fact that the...


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Tags: Blog, Integrated Tech, Meetings, Campus, Workplace

Planning for Reentry: Why Hybrid Experience Models Are Required

While remote work opportunities are still more prevalent in the world of business, many companies are planning the eventual return of their workers. Some have started to


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Tags: Blog, Events, Employee Engagement, Meetings, Mobility, Trends, Campus,

Social Distancing In The Workplace And Its Impact

Physical distancing is here to stay for the foreseeable future. Even after things begin to return to a sense of ‘normalcy’, as much as they can anyway, people will be a...


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Tags: Blog, Trends, Campus, Workplace

The Power of Context In A Built World

In the hyper-speed world of business, where communications are instant, decisions are automated, and attention is currency, the built world is a step behind when it...


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Tags: Blog, Mobility, Campus, Location Services, Workplace

10 Ways The CXApp Is Helping Offices Reopen

By now, everyone knows that the return to work — if it hasn’t already happened for your business — will be an unprecedented process. The state of today’s world demands a...


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Tags: Blog, CX, Digitization, Features, Innovation, Integrated Tech, Campus,

The Connected Employee: At Home, At Work, In Transit

The average workplace has changed, and will never be the same again. The future of the digital workplace is dependent upon creating a connected environment where...


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Tags: Blog, Content, Employee Engagement, Mobility, Campus, Workplace

Reimagining Human Connection & Customer Experience In A Virtual World

Take a moment and think. What happened to your meetings? Did they change? What happened to your customer experience? Did they change? Did they get put on-hold? 


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Tags: Blog, Content, CX, Meetings, Trends

Tips for Managing Spaces and the Workforce Upon Re-Entry

Many companies are preparing for the big return, with discussions centered around new policies and practices that value health and safety. One of the biggest problems...


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Tags: Blog, Digitization, Innovation, Integrated Tech, Trends, Campus, Workplace,

Why Location Services Are the New Business Commodity

Business intelligence is the collective process of acquiring data pertaining to your business, customers and operations through modern technologies, applications, and...


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Tags: Blog, Integrated Tech, Mobility, Trends, Campus, Location Services, Workplace

How Technology Is Making the Workplace A Safer Space

Today’s interactions are about distance and remoteness. Tomorrow’s interactions should be focused on one step closer to togetherness and human interaction, slowly...


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Tags: Blog, CX, Digitization, Features, Employee Engagement, Innovation, Integrated Tech,

An Increase In Office App Usage While Working From Home (stats)

The modern workplace, as we know it, has been disassembled. Nearly everything has shifted to a work-from-home (WFH) setup. According to about 6 in 10 managers, 55%...


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Tags: Blog, Communities, Content, Employee Engagement, Campus

Leveraging QBRs Effectively In a Remote World

It’s no secret that everything has changed. But for how long? When everyone returns to work en masse, and the market picks up again, business interactions will be much...


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Tags: Blog, CX, Meetings, Thought Leadership, Trends, Customer Insights

Keeping Employees Engaged In Today’s Work-from-Home Climate

Even before the current times within which we work, many organizations were shifting to remote and home-based work operations. If not full time, more and more people...


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Tags: Blog, Communities, Employee Engagement, Social, Trends, Workplace

Touchless Interactions In the Workplace: A Brainstorm Session

Many companies are starting to plan their return to work strategies. It’s only a matter of time before the economy, which ground to a halt, is jump-started. 


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Tags: Blog, Digitization, Employee Engagement, Integrated Tech, Mobility, Thought Leadership, Trends,

Virtual Briefings & Remote Customer Meetings: More Relevant Now

Depending on your industry, of course, several businesses (especially in tech) are still in operation. But employees are not working on-site but remotely from home. And...


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Tags: Blog, CX, Digitization, Meetings, Thought Leadership, Trends, Workplace

Digital Community Trends That Matter

In the era of experience, how you treat your audience matters. Here are the trends that will help you make the most of it.


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Tags: Blog, Communities, CX, Thought Leadership, Trends

Q&A with Darby-Mason Werner (CXApp Live! Podcast Host)

With the launch of the CXApp Live! podcast we sat down with host Darby Mason-Werner and asked her what it's been like getting the show off the ground.


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Tags: Blog, CX, Meetings, Thought Leadership

Sample Use Cases for Location Services In the Workplace

For a fully connected smart campus, one major tool stands above all others, mobile, or more specifically the mobile apps available on them. Mobile apps have so much...


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Tags: Blog, Features, Innovation, Mobility, Campus, Location Services, Workplace

What It Takes To Build A Successful Workplace Experience

What does it take to succeed in the modern world of workplace experience? It’s a question that seems straightforward initially until you dig a little deeper. The most...


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Tags: Blog, Employee Engagement, Innovation, Thought Leadership, Campus, Workplace

Feature Spotlight: Check-In Kiosk

Easy app-access, quick form field fill-ins


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Tags: Blog, Digital Signage, Integrated Tech, Mobility

Putting A Focus On Employees: Companies Tackling Employee Experience

In recent years, leaders and decision-makers have come to realize that employee engagement matters, but also that it has a direct impact on profits. When a workforce is...


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Tags: Blog, Employee Engagement, Workplace

The 2020 Customer Experience Trends That Matter

Every business should focus on providing a consistent, cohesive and seamless omni-channel customer experience. The problem is that today’s audiences want something more,...


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Tags: Blog, CX, Thought Leadership, Trends

Forget the Buzz, There Is No End to Workplace Experience Trends

Digitally-connected workplaces are required for today’s market and necessary for future-proofing in the enterprise


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Tags: Blog, Employee Engagement, Mobility, Thought Leadership, Campus, Workplace

The Ever-Evolving Role of the CX Professional

The greatest CX managers are willing to change, in the face of the ever-evolving world around them. Only then can CX initiatives become transcendental.


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Tags: Blog, Digitization, Employee Engagement, Mobility, Trends, Campus

Why You Must Build a Community Around Your Customers

Despite some rather valiant efforts by organizations, many of today’s customers feel incredibly disconnected from the companies around them. A large part of this issue...


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Tags: Blog, Communities, Meetings, Mobility, Thought Leadership

The Many Parts That Make Up a Whole: The Modern Corporate Campus

Generally, technology is meant to simplify our lives, by making tasks much easier to complete, helping us organize information, and also by providing more direct...


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Tags: Blog, Employee Engagement, Integrated Tech, Mobility, Thought Leadership, Campus, Workplace

6 Trends That Enhance the Workplace Experience

In today’s hyper-competitive business landscape, companies must take every opportunity to jump ahead of their rivals. This includes looking for new, innovative ways to...


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Tags: Blog, Trends, Campus, Workplace

Global Community Audiences Need a Seamless Experience

A consistent user experience is key when using technology in all parts of the world


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Tags: Blog, Communities, Features, Integrated Tech

Property Tech Trends You Need to Know

How Buildings Are Changing Thanks to Digital Developments


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Tags: Blog, Digitization, Innovation, Integrated Tech, Campus

Podcast Tips & Tricks for Corporate Content Marketing

Content marketing is fun! Creating articles, guides, blogs, videos, short stories... you name it - lends itself to the more creative side of product and company centric...


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Tags: Blog, Content, Features, Integrated Tech, Thought Leadership

Best Tech Startup — Will We Take Home A 2019 Timmys Award?

The CXApp Has Been Nominated as a 2019 Timmy Awards Finalist for the ‘Best Tech Startup’


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Tags: Blog, Innovation, Thought Leadership

Mobile Apps Bringing New Meaning To Career and Job Fairs

In person job fairs and career fairs may be a bit archaic. With so many online tools for finding jobs and preparing for your future exist, and "who you know" seems to...


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Tags: Blog, Events, Features, Mobility, Trends, Campus, Location Services

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