CX INSIGHTS

Stories, trends, announcements, and thought leadership for customer and workplace experience

Trends Shaping the Future of Executive Briefing Programs in 2022

What tech trends are we likely to see taking shape within executive briefing centers throughout 2022? Here are some thoughts.


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Tags: Meetings, Customer Insights, Corporate

The Digital Pivot to Virtual Customer Experience

In a remote business world - all you seem to have is the screens and devices in front of you. Your phone, your laptop, your tablet - and all of the tools and programs...


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Tags: Case Study, CX, Meetings, Video, Customer Insights, sales

Customer Meeting & Executive Briefing Trends 2021

How companies create new and unique experiences that customers remember - will make a measurable impact in this new year and new world of business.


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Tags: Blog, CX, Meetings, Mobility, Customer Insights

Leveraging QBRs Effectively In a Remote World

It’s no secret that everything has changed. But for how long? When everyone returns to work en masse, and the market picks up again, business interactions will be...


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Tags: Blog, CX, Meetings, Thought Leadership, Trends, Customer Insights

Doing Digital Right: Ten Companies With Outstanding Online Newsrooms

Brand Newsrooms are Becoming Increasingly Popular as Organizations Realize the Value of Engaging Customers


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Tags: News, Content, Digitization, Social, Customer Insights

10 Engaging Tips to Boost Meeting Participation

It’s Time for Meetings to Evolve


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Tags: CX, Data, Meetings, Customer Insights, sales

Personalization Strategies That Work

Applying Personalization Techniques To Improve CX


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Tags: CX, Data, Infographic, Innovation, Customer Insights

Customer Journey Maps: B2B Common Pitfalls

Using Tech to Travel the Thorny Path to Customer Experience Excellence


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Tags: CX, Digitization, Infographic, Customer Insights

EBC Spotlight: Cyber Security Leader
Digital Customer Experience in a Silicon Valley Executive Briefing Center

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Tags: Case Study, CX, Infographic, Meetings, Customer Insights

Congratulations Avaya! Winner of the MarCom Award!

Customer experience is crucial for a successful digital transformation, especially if the end goal is to improve and increase engagement. It’s no surprise that Avaya...


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Tags: Blog, Innovation, Customer Insights

Customer Experience 360 : See What’s Happening In Their World

There are 360° in a full circle. When you identify a point on a circle, you can determine the relative angle. Each time you increase/decrease 1° you’re creating a new...


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Tags: Blog, Data, Integrated Tech, Meetings, Customer Insights

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