CX INSIGHTS

Stories, trends, announcements, and thought leadership for customer and workplace experience

People, Places & Processes – How Technology Bridges the Experience Gap

The biggest challenge facing large corporations and the return to work is addressing the current workplace landscape where workers and teams are spread out,...


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Tags: Employee Engagement, Mobility, Workplace, Experience

Why Vertical Content Is the Key to Creating Great Customer Experiences

Know Your Audience, Build the Vertical and Deliver the Ideal Customer Experience 

In the age of the internet, it’s easier than ever to keep your finger on the pulse...


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Tags: Blog, Mobility, Trends, Workplace

Digital Trends Influencing Workplace Experience

A digital workplace solution should empower employees and teams, allowing for nuanced collaboration no matter the distance. It should provide a digital front-door to...


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Tags: Blog, Mobility, Trends, Workplace, Desks

What Does Hosting a ‘Hybrid Event’ Really Mean?

Virtual experiences are not going away anytime soon, and that’s true for upcoming and future events, as well. But for those who are ready to get back to in-person,...


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Tags: Blog, Events, Mobility, Trends

Hot Desking, Desk Booking, and What It Means for the Corporate Campus

Desk booking is quickly becoming one of the best solutions for enhancing work environments and tailoring them to a more hybrid workforce.


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Tags: Blog, Integrated Tech, Mobility, Workplace, Desks

Emerging Workplace Technology Trend: In-App Food Ordering

Let’s whet our appetite a little...


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Tags: Blog, Features, Mobility, Trends, Campus, Workplace

Achieving Equity: How to Create a Seamless Hybrid Work Environment

Welcome to the great work-from-anywhere divide. As workers distance themselves from the office more and more, a divide has appeared in equitable experiences. Employee...


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Tags: Blog, Employee Engagement, Mobility, Thought Leadership, Workplace

The Future of Events: Virtual, On-Demand, Live or All of the above?

The event industry was heavily impacted by COVID-19, not unlike many others, with a sudden and somewhat unexpected need to pivot entirely to virtual experiences -...


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Tags: Blog, CX, Events, Mobility, Trends

Why Desk Booking Solutions Are Key to the Return to Work

To make way for the hybrid workforce, the workplace — and the offices where we do most of our business — is now dynamic and flexible. People, processes, and...


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Tags: Blog, Employee Engagement, Integrated Tech, Mobility, Trends, Workplace, Desks

How The Flexible Workplace Is Transforming Office Hours

If there’s one thing we’ve learned from recent events in the corporate world, it’s that business leaders are out of touch with what employees want. That rule doesn’t...


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Tags: Blog, Employee Engagement, Mobility, Trends, Campus, Workplace

How A Mobile App Helps Corporate Real Estate with Workplace Re-Entry

One of the biggest challenges facing corporate real estate, right now, is figuring out what to do with traditional office spaces. Whether the pandemic comes to a...


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Tags: Blog, Mobility, Campus, Desks

The Value of An Employee App

Workplace culture is transformed. 


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Tags: Infographic, Employee Engagement, Mobility, Workplace

Office Apps: The Key to Tethering All Devices and Experiences at Work

All virtual experiences need a controller. It allows users to interact with the technology in more natural ways. Think of a video game or console controller that...


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Tags: Blog, Employee Engagement, Integrated Tech, Mobility, Campus, Workplace

Building Workplace Experience in a Work-from-Anywhere World

A restructured and dynamic workplace experience is needed to meet the demands of the future of work.


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Tags: Blog, Employee Engagement, Mobility, Workplace, Desks

The Connected Employee Journey: An On-the-Go Experience

Large companies are inherently complex. Work environments in as much are stagnant, but workers come and go. Therefore information is disconnected and piling up. 


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Tags: Infographic, Employee Engagement, Integrated Tech, Mobility, Location Services, Workplace, Desks

Customer Meeting & Executive Briefing Trends 2021

How companies create new and unique experiences that customers remember - will make a measurable impact in this new year and new world of business.


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Tags: Blog, CX, Meetings, Mobility, Customer Insights

Workplace Persona: Facilities (by The CXApp)

What the future of work looks like for facilities using a mobile app to streamline maintenance requests and procedures across physical spaces, equipment, and people...


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Tags: Features, Mobility, Tutorial, Workplace, Desks

The Future of Work: Headquarters, Home, and Flex

For most organizations, work no longer takes place primarily 'in the office', at least not in a traditional sense. Home and remote work is now a permanent staple of...


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Tags: Blog, Employee Engagement, Mobility, Campus, Workplace

6 Ways Desk Scheduling Helps the New World of Work

A well-designed and real-time desk scheduling platform is the key to managing a hybrid workplace, with people balancing time between on-site and off.


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Tags: Blog, Digitization, Mobility, Trends, Workplace, Desks

Campus Dining Programs In the Workplace Are Going Mobile

App-based product and service orders and mobile ordering are big bucks right now! We've gone through months and months of quarantine and isolation all in the name of...


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Tags: Blog, Features, Integrated Tech, Mobility, Trends, Campus, Workplace

Workplace Persona: Employee, Hot Desking (by The CXApp)

What the future of work looks like for employees using a mobile app for reserving a seat in a flexible work environment


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Tags: Features, Mobility, Tutorial, Workplace, Desks

Welcome to the Neighborhood! Desks, People, & Communal Spaces

Why is the neighborhood baker always complaining? Because he has a crumby job. Excellent pun, right? We’ll get back to that.


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Tags: Blog, Employee Engagement, Mobility, Trends, Campus, Workplace, Desks

Workplace Technology Scorecard - App Evaluation

We know, you have a lot of choices... mobile apps abound and everyone touts being the best, but knowing what to look for and creating your own criteria should help.


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Tags: Digitization, Infographic, Mobility, Campus, Workplace

The New Employee Experience Journey

A look at the end to end employee experience journey - and why you need a digital hub for smarter worker engagement in the era of on-the-go business.


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Tags: Infographic, Employee Engagement, Integrated Tech, Mobility, Campus, Workplace

Workplace Trends: Greater Flexibility From the Office

Workplace 2.0 emerged as a result of smarter operations, driven primarily by technology and connected solutions. However, the current pandemic has transformed it into...


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Tags: Blog, Employee Engagement, Mobility, Thought Leadership, Trends, Campus, Workplace,

Social Distancing Technology That Aims To Protect The Workforce

When it comes to the health and wellness of the workforce, there is a rise in technologies that can be used to also keep the workplace well and healthy. Sensors,...


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Tags: Blog, Features, Employee Engagement, Innovation, Mobility, Campus, Workplace

Flexible Workspaces: Types of Seating Dominating The Workplace

At this point, it’s safe to say that social distancing and healthier workspace guidelines are going to remain in place for quite some time, maybe even indefinitely....


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Tags: Blog, Mobility, Trends, Workplace, Desks

Planning for Reentry: Why Hybrid Experience Models Are Required

While remote work opportunities are still more prevalent in the world of business, many companies are planning the eventual return of their workers. Some have started...


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Tags: Blog, Events, Employee Engagement, Meetings, Mobility, Trends, Campus,

The Core Components Of A Connected Workplace Ecosystem

IoT will play a significant role in any robust back to work strategy - leveraging mobile apps, connected devices, and networks to:


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Tags: Infographic, Innovation, Mobility, Campus, Workplace, Desks

The Power of Context In A Built World

In the hyper-speed world of business, where communications are instant, decisions are automated, and attention is currency, the built world is a step behind when it...


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Tags: Blog, Mobility, Campus, Location Services, Workplace

The Connected Employee: At Home, At Work, In Transit

The average workplace has changed, and will never be the same again. The future of the digital workplace is dependent upon creating a connected environment where...


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Tags: Blog, Content, Employee Engagement, Mobility, Campus, Workplace

What Workplace Technology Can Do For The Return to Work

Workplace leaders, operations, real estate, and HR are all examples of groups facing tough challenges and complex issues related to ushering the workplace back into...


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Tags: Infographic, Integrated Tech, Mobility, Campus, Workplace

Workplace Persona: IT, Technology (by The CXApp)

Find Out How the CXApp Helps IT and Technology Experts Streamline Tools Across the Organization Managers Oversee the Modern, Digital Campus!


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Tags: Infographic, Mobility, Tutorial, Campus

Why Location Services Are the New Business Commodity

Business intelligence is the collective process of acquiring data pertaining to your business, customers and operations through modern technologies, applications, and...


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Tags: Blog, Integrated Tech, Mobility, Trends, Campus, Location Services, Workplace

The Connection Points of A Distributed Workforce

If 2020 is the year of 'work-from-home', could that mean 2021 is the year of the distributed workforce?


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Tags: Features, Infographic, Employee Engagement, Integrated Tech, Mobility, Trends, Campus,

Touchless Interactions In the Workplace: A Brainstorm Session

Many companies are starting to plan their return to work strategies. It’s only a matter of time before the economy, which ground to a halt, is jump-started. 


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Tags: Blog, Digitization, Employee Engagement, Integrated Tech, Mobility, Thought Leadership, Trends,

Sample Use Cases for Location Services In the Workplace

For a fully connected smart campus, one major tool stands above all others, mobile, or more specifically the mobile apps available on them. Mobile apps have so much...


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Tags: Blog, Features, Innovation, Mobility, Campus, Location Services, Workplace

Feature Spotlight: Check-In Kiosk

Easy app-access, quick form field fill-ins


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Tags: Blog, Digital Signage, Integrated Tech, Mobility

The old build vs buy conundrum. When looking at mobile engagement apps or software to help boost productivity, reduce overhead, or increase ROI etc., everyone is always...


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Tags: Infographic, Mobility, Thought Leadership

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