The CXApp Insider's Scoop

Posts tagged Thought-leadership

Q&A with The CXApp CEO: Customer Experience, User Experience and Design

Inside the CX Universe with @Leon Papkoff

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November 8, 2018

Don’t Spook Your Event Attendees

Five Best and Worst CX Practices

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October 31, 2018

Exploring a Different Aspect of Your CX Program: The Role of Emotion

How to Connect With Your Audience in a Profound Way

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October 2, 2018

The Next Generation of Digital Community

Businesses adapt to renewed focus on personal connections

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September 27, 2018

Digital Natives and Customer Experience

Mobile-First CX is Key to Understanding Digital Natives; The Generations Who Spend Their Daily Lives Engorged On Tech

 

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September 25, 2018

Mobile is the Cornerstone of the Modern Customer Experience

Executive briefing centers are designed to bring together the right people, in the right room to propel the customer lifecycle forward at any stage..

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September 18, 2018

Don’t Call it a Comeback: The Rise of Audio Content and Podcasts

Our society’s taste for content has evolved considerably over the last decade. Where once we were happy to fill our minds with prose, we are now.

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September 4, 2018

Why Content Feeds Are Necessary in Modern App Design

Static interfaces are a thing of the past. Consumers prefer real-time, contextual experiences. Conventional setups cannot achieve this.

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August 14, 2018

Fuel for the Fire: The Top Five Mobile-Powered CX Touchpoints In Business Right Now

It doesn’t matter what market you serve, customers from all walks of life demand a responsive, seamless digital experience and they want it as soon as.

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July 31, 2018

Embracing User-Generated Content for Enhanced Customer Experience

What is the single, most reliable attribute you can integrate into your customer experience programs, website, app, service or social platform, that.

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July 24, 2018

Five Mobile App Features That Help Event Apps Stand Above the Competition

There are two major reasons why people come to an event. The first is to learn something or grow their experience and knowledge. The second is to.

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July 17, 2018

Mobile Notifications: The Driver for Modern Communications

Communication, as a whole, is an incredibly powerful and necessary process for any business operation. It drives relationships internally and.

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July 10, 2018

The Top 5 Reasons Mobile Apps Power the Re-Emergence of Online Communities

Online, mobile-friendly communities are thriving rapidly in today’s digitized landscape.

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July 3, 2018

Building Leverage: Tapping C-Suite Executives as Subject Matter Experts

Perhaps one of the most significant B2B marketing challenges any team or brand faces is the act of integrating C-Suite executives and upper management.

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June 19, 2018

2018 and Beyond: Trends for an Optimal CX Strategy

Wow. We’re sure you realize it, but we’re already halfway through the year. It seems like only yesterday we were looking ahead at 2018, trying to.

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June 5, 2018

Optimizing Your Outreach: Exploring New Content Types

It doesn’t matter what you provide for your customers, the supply must remain consistent or you won’t see repeat business, engagement, and support..

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May 22, 2018

The Five Elusive W’s of the Customer Journey

Ah, the five W’s of customer communication and the general customer journey. Principles as old as time.

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May 16, 2018

Cross-Functional is the New Sales Channel

The bottom line for any organization is ‘closing sales’. Traditionally sales teams and marketing groups tend to own the ‘sales’ process. However, now.

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April 26, 2018

The Trends Shaping Customer Experience

It’s time to accept the inevitable. Your customers now hold the power to make or break your business. Their expectations are increasing in proportion.

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March 29, 2018

Kick Starting a Mobile-First Community

Research by the Gallup Organization tells us that 70% of employees are actively disengaged. As we now know, the average person has an attention span of.

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March 22, 2018

The Prosumer Effect in the Digital Economy

The idea of a prosumer, or the prosumer effect has been around for a long time now. To ensure we’re on the same page, we’ll cover the basics real quick. A.

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February 1, 2018

Digital Transformation in the Enterprise

Digital Transformation (DX) is the focus of many a business these days, just as it should be. Conceptually, it’s meant to “reshape an organization or.

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January 23, 2018

Streaming News Tactics for Your Business

When it comes to creating a holistic customer experience or user experience journey for your business, you have to keep things social, relevant, fresh,.

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January 16, 2018

The Top Tech Trends from CES 2018

This year's CES is proving to be an interesting one. With blackouts, rain interferences, cool new tech, and 'smart experiences, we're monitoring the.

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January 11, 2018

Which technological trends will differentiate your business in the new year?

2018 is upon us. There’s much talk about smart, intelligent, data-driven, virtual experiences. But what will drive business and customer trends in the.

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January 3, 2018

2018: Digital Communities Will Drive Business

With each new year, we have a symbolic ‘fresh start,’ a chance for ‘a new beginning’ so to speak. Many of us set resolutions to improve or change our.

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December 21, 2017

Mobile Apps By the Numbers

To app or not to app? Have we reached mobile app saturation? Is their business relevance in a B2C app?

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December 20, 2017

Targeting a generation fueled by big data and modern technology

With each generation comes a remapping of the workplace or the modernization of business. Gen X’ers, for example, were known for their work ethic,.

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December 12, 2017

Voice Activated Customer Experience

Voice assistant devices like Amazon Echo (Alexa), Siri, Google Assistant (Google Home), and Microsoft’s Cortana are revolutionizing both customer.

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December 5, 2017

The Power of Social for Customer Engagement Strategies

Social media marketing is here to stay because it happens to be one of the best and most lucrative ways to attract customers loyal or new. Find that.

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November 28, 2017