Inside the CX Universe with @Leon Papkoff
How to Connect With Your Audience in a Profound Way
Businesses adapt to renewed focus on personal connections
Executive briefing centers are designed to bring together the right people, in the right room to propel the customer lifecycle forward at any stage..
Our society’s taste for content has evolved considerably over the last decade. Where once we were happy to fill our minds with prose, we are now.
Static interfaces are a thing of the past. Consumers prefer real-time, contextual experiences. Conventional setups cannot achieve this.
It doesn’t matter what market you serve, customers from all walks of life demand a responsive, seamless digital experience and they want it as soon as.
What is the single, most reliable attribute you can integrate into your customer experience programs, website, app, service or social platform, that.
There are two major reasons why people come to an event. The first is to learn something or grow their experience and knowledge. The second is to.
Communication, as a whole, is an incredibly powerful and necessary process for any business operation. It drives relationships internally and.
Online, mobile-friendly communities are thriving rapidly in today’s digitized landscape.
Perhaps one of the most significant B2B marketing challenges any team or brand faces is the act of integrating C-Suite executives and upper management.
Wow. We’re sure you realize it, but we’re already halfway through the year. It seems like only yesterday we were looking ahead at 2018, trying to.
It doesn’t matter what you provide for your customers, the supply must remain consistent or you won’t see repeat business, engagement, and support..
Ah, the five W’s of customer communication and the general customer journey. Principles as old as time.
The bottom line for any organization is ‘closing sales’. Traditionally sales teams and marketing groups tend to own the ‘sales’ process. However, now.
It’s time to accept the inevitable. Your customers now hold the power to make or break your business. Their expectations are increasing in proportion.
Research by the Gallup Organization tells us that 70% of employees are actively disengaged. As we now know, the average person has an attention span of.
The idea of a prosumer, or the prosumer effect has been around for a long time now. To ensure we’re on the same page, we’ll cover the basics real quick. A.
Digital Transformation (DX) is the focus of many a business these days, just as it should be. Conceptually, it’s meant to “reshape an organization or.
When it comes to creating a holistic customer experience or user experience journey for your business, you have to keep things social, relevant, fresh,.
This year's CES is proving to be an interesting one. With blackouts, rain interferences, cool new tech, and 'smart experiences, we're monitoring the.
2018 is upon us. There’s much talk about smart, intelligent, data-driven, virtual experiences. But what will drive business and customer trends in the.
With each new year, we have a symbolic ‘fresh start,’ a chance for ‘a new beginning’ so to speak. Many of us set resolutions to improve or change our.
To app or not to app? Have we reached mobile app saturation? Is their business relevance in a B2C app?
With each generation comes a remapping of the workplace or the modernization of business. Gen X’ers, for example, were known for their work ethic,.
Voice assistant devices like Amazon Echo (Alexa), Siri, Google Assistant (Google Home), and Microsoft’s Cortana are revolutionizing both customer.
Social media marketing is here to stay because it happens to be one of the best and most lucrative ways to attract customers loyal or new. Find that.