CX INSIGHTS

Stories, trends, announcements, and thought leadership for customer and workplace experience

Smart Desking In the Office: What You Need To Know
In a changing workplace, not every employee needs an assigned desk. Flexible seats and flexible work are on the rise, opening the doors to much needed desk...

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Tags: Blog, Features, Employee Engagement, Trends, Campus, Workplace, Desks

The New Employee Experience Journey

A look at the end to end employee experience journey - and why you need a digital hub for smarter worker engagement in the era of on-the-go business.


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Tags: Infographic, Employee Engagement, Integrated Tech, Mobility, Campus, Workplace

Workplace Trends: Greater Flexibility From the Office

Workplace 2.0 emerged as a result of smarter operations, driven primarily by technology and connected solutions. However, the current pandemic has transformed it into...


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Tags: Blog, Employee Engagement, Mobility, Thought Leadership, Trends, Campus, Workplace,

Considerations For Hybrid Events: The New Reality Of Business

Event tech needs to support both on-site and virtual attendee experiences and transition seamlessly between them for better event engagement


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Tags: Events, Infographic, Meetings, Trends

Three Advantages of Desk Booking Software and Flexible Workspaces

Thanks to the current state of things, we’re constantly faced with new protocols related to when and where we work. Whether that includes making a dedicated space for...


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Tags: Blog, Employee Engagement, Trends, Campus, Workplace, Desks

Companies Expanding Their Real Estate Footprint

The office is not dead. It's slowly waking to a world where space plays a vital role in bringing people back to the workplace.


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Tags: Infographic, Campus, Workplace

Social Distancing Technology That Aims To Protect The Workforce

When it comes to the health and wellness of the workforce, there is a rise in technologies that can be used to also keep the workplace well and healthy. Sensors,...


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Tags: Blog, Features, Employee Engagement, Innovation, Mobility, Campus, Workplace

Flexible Workspaces: Types of Seating Dominating The Workplace

At this point, it’s safe to say that social distancing and healthier workspace guidelines are going to remain in place for quite some time, maybe even indefinitely....


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Tags: Blog, Mobility, Trends, Workplace, Desks

How Technology Is Empowering the Contactless Work Environments We Need

The world has been irrevocably changed. There’s no direct road back to conventional workplaces. But employees do want a return to normalcy and in-office...


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Tags: Blog, Integrated Tech, Thought Leadership, Campus, Workplace, Desks

Conference Room Attributes Help Efficient Space Usage In The Workplace

As companies grow to be more agile over time, workspaces need to become more flexible. There are several reasons for this, but none more important than the fact that...


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Tags: Blog, Integrated Tech, Meetings, Campus, Workplace

Planning for Reentry: Why Hybrid Experience Models Are Required

While remote work opportunities are still more prevalent in the world of business, many companies are planning the eventual return of their workers. Some have started...


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Tags: Blog, Events, Employee Engagement, Meetings, Mobility, Trends, Campus,

Social Distancing In The Workplace And Its Impact

Physical distancing is here to stay for the foreseeable future. Even after things begin to return to a sense of ‘normalcy’, as much as they can anyway, people will be...


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Tags: Blog, Trends, Campus, Workplace

The Core Components Of A Connected Workplace Ecosystem

IoT will play a significant role in any robust back to work strategy - leveraging mobile apps, connected devices, and networks to:


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Tags: Infographic, Innovation, Mobility, Campus, Workplace, Desks

Takeaways For Virtual Briefing Programs For the Remainder of 2020

The Association of Briefing Program Managers (ABPM) held their spring conference in June - virtually - so we sat down with Darby Mason-Werner, Senior Director of...


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Tags: Blog, CX, Meetings, Trends

The Power of Context In A Built World

In the hyper-speed world of business, where communications are instant, decisions are automated, and attention is currency, the built world is a step behind when it...


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Tags: Blog, Mobility, Campus, Location Services, Workplace

Award of Distinction: A Customer of Innovation

Recognition. Achievement. Innovation. Value.


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Tags: Employee Engagement, Innovation, Campus, Location Services

10 Ways The CXApp Is Helping Offices Reopen

By now, everyone knows that the return to work — if it hasn’t already happened for your business — will be an unprecedented process. The state of today’s world...


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Tags: Blog, CX, Digitization, Features, Innovation, Integrated Tech, Campus,

The Connected Employee: At Home, At Work, In Transit

The average workplace has changed, and will never be the same again. The future of the digital workplace is dependent upon creating a connected environment where...


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Tags: Blog, Content, Employee Engagement, Mobility, Campus, Workplace

What Workplace Technology Can Do For The Return to Work

Workplace leaders, operations, real estate, and HR are all examples of groups facing tough challenges and complex issues related to ushering the workplace back into...


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Tags: Infographic, Integrated Tech, Mobility, Campus, Workplace

Reimagining Human Connection & Customer Experience In A Virtual World

Take a moment and think. What happened to your meetings? Did they change? What happened to your customer experience? Did they change? Did they get put on-hold? 


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Tags: Blog, Content, CX, Meetings, Trends

Your Workplace Questions Answered

Uncertainty fuels confusion. Confusion creates chaos. Let's address the uncertainties by answering some of your  commonly asked questions about the State Of Work and...


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Tags: Digitization, Innovation, Trends, Campus, Workplace

Tips for Managing Spaces and the Workforce Upon Re-Entry

Many companies are preparing for the big return, with discussions centered around new policies and practices that value health and safety. One of the biggest problems...


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Tags: Blog, Digitization, Innovation, Integrated Tech, Trends, Campus, Workplace,

Persona Spotlight: IT, Technology

Find Out How the CXApp Helps IT and Technology Experts Streamline Tools Across the Organization Managers Oversee the Modern, Digital Campus!


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Tags: Infographic, Mobility, Campus

Why Location Services Are the New Business Commodity

Business intelligence is the collective process of acquiring data pertaining to your business, customers and operations through modern technologies, applications, and...


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Tags: Blog, Integrated Tech, Mobility, Trends, Campus, Location Services, Workplace

How Technology Is Making the Workplace A Safer Space

Today’s interactions are about distance and remoteness. Tomorrow’s interactions should be focused on one step closer to togetherness and human interaction, slowly...


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Tags: Blog, CX, Digitization, Features, Employee Engagement, Innovation, Integrated Tech,

An Increase In Office App Usage While Working From Home (stats)

The modern workplace, as we know it, has been disassembled. Nearly everything has shifted to a work-from-home (WFH) setup. According to about 6 in 10 managers, 55%...


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Tags: Blog, Communities, Content, Employee Engagement, Campus

Distributed Workforce Communication Goals

In times of crisis, communication is goal #1. Employees, teams, partners, stakeholders, you name it - need regular and focused communication around different facets...


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Tags: Infographic, Employee Engagement, Social, Trends, Campus, Workplace

Understanding the Evolving Business Landscape

The current state of the business world, alongside many social factors, is giving rise to new terminologies, practices, and protocols in the workplace that may have...


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Tags: Trends, Workplace

The Connection Points of A Distributed Workforce

If 2020 is the year of 'work-from-home', could that mean 2021 is the year of the distributed workforce?


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Tags: Features, Infographic, Employee Engagement, Integrated Tech, Mobility, Trends, Campus,

Feature Spotlight: Visitor Alerts w/ Envoy

What: When a guest uses the Envoy visitor management system integrated with The CXApp allows for more intuitive guest management through the mobile app so hosts...


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Tags: Features, Integrated Tech, Tutorial, Campus

Leveraging QBRs Effectively In a Remote World

It’s no secret that everything has changed. But for how long? When everyone returns to work en masse, and the market picks up again, business interactions will be...


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Tags: Blog, CX, Meetings, Thought Leadership, Trends, Customer Insights

Keeping Employees Engaged In Today’s Work-from-Home Climate

Even before the current times within which we work, many organizations were shifting to remote and home-based work operations. If not full time, more and more people...


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Tags: Blog, Communities, Employee Engagement, Social, Trends, Workplace

Touchless Interactions In the Workplace: A Brainstorm Session

Many companies are starting to plan their return to work strategies. It’s only a matter of time before the economy, which ground to a halt, is jump-started. 


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Tags: Blog, Digitization, Employee Engagement, Integrated Tech, Mobility, Thought Leadership, Trends,

Are Cleanliness and Wellness the New Employee Perk?

The current environments we work and live in have everyone revisiting what they know about hygiene and cleanliness. 


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Tags: Blog, Digitization, Employee Engagement, Trends, Campus, Workplace

Virtual Briefings & Remote Customer Meetings: More Relevant Now

Depending on your industry, of course, several businesses (especially in tech) are still in operation. But employees are not working on-site but remotely from home....


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Tags: Blog, CX, Digitization, Meetings, Thought Leadership, Trends, Workplace

2020 Digital Community Trends That Matter

In the era of experience, how you treat your audience matters. Here are the trends that will help you make the most of it.


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Tags: Blog, Communities, CX, Thought Leadership, Trends

Q&A with Darby-Mason Werner (CXApp Live! Podcast Host)

With the launch of the CXApp Live! podcast we sat down with host Darby Mason-Werner and asked her what it's been like getting the show off the ground.


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Tags: Blog, CX, Meetings, Thought Leadership

Sample Use Cases for Location Services In the Workplace

For a fully connected smart campus, one major tool stands above all others, mobile, or more specifically the mobile apps available on them. Mobile apps have so much...


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Tags: Blog, Features, Innovation, Mobility, Campus, Location Services, Workplace

Customer Experience Tips for Remote Briefings

We're amidst a very interesting time. Facing the unknown. Unsure of what comes next. 


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Tags: CX, Infographic, Meetings, sales

What It Takes To Build A Successful Workplace Experience

What does it take to succeed in the modern world of workplace experience? It’s a question that seems straightforward initially until you dig a little deeper. The most...


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Tags: Blog, Employee Engagement, Innovation, Thought Leadership, Campus, Workplace

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