CX INSIGHTS

Stories, trends, announcements, and thought leadership for customer and workplace experience

How A Mobile App Helps Corporate Real Estate with Workplace Re-Entry

One of the biggest challenges facing corporate real estate, right now, is figuring out what to do with traditional office spaces. Whether the pandemic comes to a...


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Tags: Blog, Mobility, Campus, Desks

The Role HR Has to Play in the Big Return to Work

Employee engagement is at its most successful when it's deployed as a company-wide initiative and everyone is on board. But the reality is that not all parties are...


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Tags: Blog, Employee Engagement, Workplace

Welcome to the New Workplace - Where the Employee is the Customer

Today’s organizations spend a lot of time, and invest a lot of resources, into understanding the average customer. That is commendable, and it makes sense from a...


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Tags: Blog, CX, Employee Engagement, Thought Leadership, Trends, Workplace

Is It too Soon to Go Back to the Office? Yes and no.

The return to work for large enterprises and organizations, with densely-populated public spaces, is a tricky process. It requires careful, mindful attention to...


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Tags: Blog, Employee Engagement, Integrated Tech, Workplace

No Worker Left Behind: Why Culture Still Matters In a Hybrid Work Model

With a distributed workforce - working in a hybrid work model - you can work from home, the office, a coffee shop, or anywhere. While it does offer benefits, and...


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Tags: Blog, Communities, Employee Engagement, Social, Trends, Workplace

Office Apps: The Key to Tethering All Devices and Experiences at Work

All virtual experiences need a controller. It allows users to interact with the technology in more natural ways. Think of a video game or console controller that...


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Tags: Blog, Employee Engagement, Integrated Tech, Mobility, Campus, Workplace

The High Value of Employee Engagement and How to Obtain It

In this relatively new remote work and work-from-home world, many apps, tools, and services have cropped up purporting to increase employee engagement. When in...


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Tags: Blog, Communities, Employee Engagement, Trends, Workplace

Desk Management In the Workplace: Roles and Responsibilities

For the workplace to recover, expectations need to continue to evolve to support a changing office environment. Remote work opportunities will continue to exist...


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Tags: Blog, Trends, Workplace, Desks

Building Workplace Experience in a Work-from-Anywhere World

A restructured and dynamic workplace experience is needed to meet the demands of the future of work.


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Tags: Blog, Employee Engagement, Mobility, Workplace, Desks

Why An Office App Is Vital For Next-Generation Smart Campuses

A smart campus app will keep employees connected in today’s work-from-anywhere business landscape, but also provides powerful on-site touchpoints to provide context...


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Tags: Blog, Digitization, Employee Engagement, Campus, Workplace, Desks

How to Work In a Flex Desk Environment Successfully

Understandably, discussions have centered on hybrid workplaces, as companies reopen campus doors to workers. Because the workforce will be spread across many...


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Tags: Blog, Workplace, Desks

2021 Workplace and Office Trends: The Employee Experience Revolution

Once upon a time, offices were bustling, packed campuses - and it was business as usual with everyone scurrying around to get work done. Busy. Focused. Hive-like. 


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Tags: Blog, Employee Engagement, Trends, Campus, Workplace, Desks

User Accessibility In the Connected Workplace

Platforms and services need to be convenient, all-inclusive, and engaging. In today’s hyper-intense market, there is no other way.


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Tags: Blog, CX, Employee Engagement, Campus, Workplace

Re-Imagining the Modern Workplace with Innovative Tech From CES

CES 2021 may be over, but the innovation on display will continue long into the current year and beyond. Tons of the latest technologies demoed at the event, included...


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Tags: Blog, Digitization, Employee Engagement, Innovation, Trends, Campus, Workplace

Who Says the Return to Work Can’t Be Enjoyable?

With the world in a constant state of disarray, it’s clear that employers must take action to ensure the health and safety of their employees. Employee satisfaction...


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Tags: Blog, Employee Engagement, Workplace

Desk Management Trends 2021
January 12, 2021

Desk Management Trends 2021

2021 will result in a transformation of the way we use and occupy spaces with desk management and hoteling solutions building a malleable foundation for the dynamic...


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Tags: Blog, Employee Engagement, Innovation, Location Services, Workplace, Desks

Virtual and Hybrid Event Tech Trends For Better Attendee Experiences

Like it or not, the world is a different place now than it was even just a half a year ago. Everyone, and every business, has been affected.


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Tags: Blog, Events, Innovation, Thought Leadership, Trends

Occupancy Metrics Are Necessary For Safe Return To Work Strategies

Occupancy Metric: The occupancy rate, also referred to as a metric, is a KPI used to assess the total capacity of a building or facility. It’s commonly used for...


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Tags: Blog, Integrated Tech, Campus, Location Services, Workplace, Desks

The Future of Work: Headquarters, Home, and Flex

For most organizations, work no longer takes place primarily 'in the office', at least not in a traditional sense. Home and remote work is now a permanent staple of...


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Tags: Blog, Employee Engagement, Mobility, Campus, Workplace

6 Ways Desk Scheduling Helps the New World of Work

A well-designed and real-time desk scheduling platform is the key to managing a hybrid workplace, with people balancing time between on-site and off.


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Tags: Blog, Digitization, Mobility, Trends, Workplace, Desks

Campus Dining Programs In the Workplace Are Going Mobile

App-based product and service orders and mobile ordering are big bucks right now! We've gone through months and months of quarantine and isolation all in the name of...


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Tags: Blog, Features, Integrated Tech, Mobility, Trends, Campus, Workplace

Big Companies Turning To Flex Office Space

As companies plan their office re-entry and back to work strategies, there’s only one way to go, and that’s towards creating flex space. What’s most important,...


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Tags: News, Blog, Trends, Workplace, Desks

What to Consider When Building A Virtual Customer Experience Program

Virtual briefing and customer experience managers have it harder than ever. It’s almost impossible, or incredibly rare, to conduct face-to-face interactions in the...


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Tags: Blog, CX, Features, Innovation, Meetings

Welcome to the Neighborhood! Desks, People, & Communal Spaces

Why is the neighborhood baker always complaining? Because he has a crumby job. Excellent pun, right? We’ll get back to that.


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Tags: Blog, Employee Engagement, Mobility, Trends, Campus, Workplace, Desks

Smart Desking In the Office: What You Need To Know
In a changing workplace, not every employee needs an assigned desk. Flexible seats and flexible work are on the rise, opening the doors to much needed desk...

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Tags: Blog, Features, Employee Engagement, Trends, Campus, Workplace, Desks

Workplace Trends: Greater Flexibility From the Office

Workplace 2.0 emerged as a result of smarter operations, driven primarily by technology and connected solutions. However, the current pandemic has transformed it into...


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Tags: Blog, Employee Engagement, Mobility, Thought Leadership, Trends, Campus, Workplace,

Three Advantages of Desk Booking Software and Flexible Workspaces

Thanks to the current state of things, we’re constantly faced with new protocols related to when and where we work. Whether that includes making a dedicated space for...


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Tags: Blog, Employee Engagement, Trends, Campus, Workplace, Desks

Social Distancing Technology That Aims To Protect The Workforce

When it comes to the health and wellness of the workforce, there is a rise in technologies that can be used to also keep the workplace well and healthy. Sensors,...


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Tags: Blog, Features, Employee Engagement, Innovation, Mobility, Campus, Workplace

Flexible Workspaces: Types of Seating Dominating The Workplace

At this point, it’s safe to say that social distancing and healthier workspace guidelines are going to remain in place for quite some time, maybe even indefinitely....


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Tags: Blog, Mobility, Trends, Workplace, Desks

How Technology Is Empowering the Contactless Work Environments We Need

The world has been irrevocably changed. There’s no direct road back to conventional workplaces. But employees do want a return to normalcy and in-office...


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Tags: Blog, Integrated Tech, Thought Leadership, Campus, Workplace, Desks

Conference Room Attributes Help Efficient Space Usage In The Workplace

As companies grow to be more agile over time, workspaces need to become more flexible. There are several reasons for this, but none more important than the fact that...


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Tags: Blog, Integrated Tech, Meetings, Campus, Workplace

Planning for Reentry: Why Hybrid Experience Models Are Required

While remote work opportunities are still more prevalent in the world of business, many companies are planning the eventual return of their workers. Some have started...


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Tags: Blog, Events, Employee Engagement, Meetings, Mobility, Trends, Campus,

Social Distancing In The Workplace And Its Impact

Physical distancing is here to stay for the foreseeable future. Even after things begin to return to a sense of ‘normalcy’, as much as they can anyway, people will be...


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Tags: Blog, Trends, Campus, Workplace

The Power of Context In A Built World

In the hyper-speed world of business, where communications are instant, decisions are automated, and attention is currency, the built world is a step behind when it...


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Tags: Blog, Mobility, Campus, Location Services, Workplace

10 Ways The CXApp Is Helping Offices Reopen

By now, everyone knows that the return to work — if it hasn’t already happened for your business — will be an unprecedented process. The state of today’s world...


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Tags: Blog, CX, Digitization, Features, Innovation, Integrated Tech, Campus,

Reimagining Human Connection & Customer Experience In A Virtual World

Take a moment and think. What happened to your meetings? Did they change? What happened to your customer experience? Did they change? Did they get put on-hold? 


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Tags: Blog, Content, CX, Meetings, Trends

Tips for Managing Spaces and the Workforce Upon Re-Entry

Many companies are preparing for the big return, with discussions centered around new policies and practices that value health and safety. One of the biggest problems...


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Tags: Blog, Digitization, Innovation, Integrated Tech, Trends, Campus, Workplace,

Understanding the Evolving Business Landscape

The current state of the business world, alongside many social factors, is giving rise to new terminologies, practices, and protocols in the workplace that may have...


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Tags: Trends, Workplace

Keeping Employees Engaged In Today’s Work-from-Home Climate

Even before the current times within which we work, many organizations were shifting to remote and home-based work operations. If not full time, more and more people...


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Tags: Blog, Communities, Employee Engagement, Social, Trends, Workplace

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