CX INSIGHTS

Stories, trends, announcements, and thought leadership for customer and workplace experience

How Workplace Technology is Powering the Future of Work

Why a holistic worktech solution is essential to your hybrid work strategy and how you can find one that truly elevates your employee experience. 


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Tags: Corporate, Experience

Go Hybrid in 2022 with a Flexible, EBC Meeting Strategy

Initially a hybrid event engaging both virtual and in-person attendees, the 2021 ABPM Fall Workshop pivoted to being fully-virtual this year. Here’s what this means...


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Tags: Meetings

Emerging Jobs to Support Hybrid Events

Today’s event managers often need to deliver engaging experiences to both on-site and remote attendees, simultaneously.


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Tags: Events

How Mobile-First Reservation Software is Driving the Return-to-Office for Facilities Management

Discover how a mobile-first reservation app can empower facilities managers with the tools to implement a successful return to work strategy.

In facilities...


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Tags: Workplace, Desks, Experience

People, Places & Processes – How Technology Bridges the Experience Gap

The biggest challenge facing large corporations and the return to work is addressing the current workplace landscape where workers and teams are spread out,...


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Tags: Employee Engagement, Mobility, Workplace, Experience

Top Trends in CRE Technology Redefining Workplace Experience

The next generation of the workplace is here. CRE professionals - see how you can support hybrid and dynamic experiences for your employees, on-site and off.

Hybrid...


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Tags: Trends, Workplace, Corporate, Experience

Technology Trends in Facility Management for 2022 & Beyond

Work from and support your employees from anywhere. Go mobile-first with these facilities' tech trends.

With fewer employees, visitors, and people coming and going...


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Tags: Blog, Trends, Campus

Why Vertical Content Is the Key to Creating Great Customer Experiences

Know Your Audience, Build the Vertical and Deliver the Ideal Customer Experience 

In the age of the internet, it’s easier than ever to keep your finger on the pulse...


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Tags: Blog, Mobility, Trends, Workplace

The Impressive Power of Data and How It's Shaping Future Offices

For many organizations, return to work timelines are spotty at best. Yeah, the big comeback is on the horizon but right now it tends to carry a general “soon”...


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Tags: Innovation, Thought Leadership, Trends, Campus, Workplace, Desks

Digital Trends Influencing Workplace Experience

A digital workplace solution should empower employees and teams, allowing for nuanced collaboration no matter the distance. It should provide a digital front-door to...


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Tags: Blog, Mobility, Trends, Workplace, Desks

Office Reopen Dates Delayed, Smart Office Apps Remain At the Forefront

While some may be ready to return to the office, many offices are pushing back official reopen dates. The Delta variant has gained prominence in the U.S. along with...


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Tags: Blog, Employee Engagement, Thought Leadership, Trends, Campus, Workplace

The Value of Employee Retention and How An App Can Improve It

It’s time we address the elephant in the room... You may be wondering, how can employers bridge the gap between off-site and on-site workers in a hybrid environment?...


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Tags: Blog, Employee Engagement, Thought Leadership, Workplace

What Does Hosting a ‘Hybrid Event’ Really Mean?

Virtual experiences are not going away anytime soon, and that’s true for upcoming and future events, as well. But for those who are ready to get back to in-person,...


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Tags: Blog, Events, Mobility, Trends

Hot Desking, Desk Booking, and What It Means for the Corporate Campus

Desk booking is quickly becoming one of the best solutions for enhancing work environments and tailoring them to a more hybrid workforce.


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Tags: Blog, Integrated Tech, Mobility, Workplace, Desks

Emerging Workplace Technology Trend: In-App Food Ordering

Let’s whet our appetite a little...


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Tags: Blog, Features, Mobility, Trends, Campus, Workplace

Achieving Equity: How to Create a Seamless Hybrid Work Environment

Welcome to the great work-from-anywhere divide. As workers distance themselves from the office more and more, a divide has appeared in equitable experiences. Employee...


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Tags: Blog, Employee Engagement, Mobility, Thought Leadership, Workplace

The Future of Events: Virtual, On-Demand, Live or All of the above?

The event industry was heavily impacted by COVID-19, not unlike many others, with a sudden and somewhat unexpected need to pivot entirely to virtual experiences -...


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Tags: Blog, CX, Events, Mobility, Trends

Why Desk Booking Solutions Are Key to the Return to Work

To make way for the hybrid workforce, the workplace — and the offices where we do most of our business — is now dynamic and flexible. People, processes, and...


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Tags: Blog, Employee Engagement, Integrated Tech, Mobility, Trends, Workplace, Desks

New Roles for the Future of the Work, Remote, and Hybrid Experiences

Ongoing transformation in the workplace has put a focus on reformed, sometimes niche roles to account for the varied experiences we're now seeing between working in...


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Tags: Blog, Employee Engagement, Trends, Workplace

Building Contextual Awareness Through Data-Driven Workplace Solutions

It’s 10 am, do you know where your co-workers are?


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Tags: Blog, Integrated Tech, Location Services, Workplace

How The Flexible Workplace Is Transforming Office Hours

If there’s one thing we’ve learned from recent events in the corporate world, it’s that business leaders are out of touch with what employees want. That rule doesn’t...


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Tags: Blog, Employee Engagement, Mobility, Trends, Campus, Workplace

How A Mobile App Helps Corporate Real Estate with Workplace Re-Entry

One of the biggest challenges facing corporate real estate, right now, is figuring out what to do with traditional office spaces. Whether the pandemic comes to a...


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Tags: Blog, Mobility, Campus, Desks

The Role HR Has to Play in the Big Return to Work

Employee engagement is at its most successful when it's deployed as a company-wide initiative and everyone is on board. But the reality is that not all parties are...


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Tags: Blog, Employee Engagement, Workplace

Welcome to the New Workplace - Where the Employee is the Customer

Today’s organizations spend a lot of time, and invest a lot of resources, into understanding the average customer. That is commendable, and it makes sense from a...


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Tags: Blog, CX, Employee Engagement, Thought Leadership, Trends, Workplace

Is It too Soon to Go Back to the Office? Yes and no.

The return to work for large enterprises and organizations, with densely-populated public spaces, is a tricky process. It requires careful, mindful attention to...


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Tags: Blog, Employee Engagement, Integrated Tech, Workplace

Q&A w/ Leon Papkoff: Desk Scheduling To Manage Workplace Re-entry

Today we wanted to dive in a little bit and discuss what companies are doing physically and digitally to re-open offices and what we can expect in the short term...


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Tags: Blog, Integrated Tech, Location Services, Workplace, Desks

No Worker Left Behind: Why Culture Still Matters In a Hybrid Work Model

With a distributed workforce - working in a hybrid work model - you can work from home, the office, a coffee shop, or anywhere. While it does offer benefits, and...


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Tags: Blog, Communities, Employee Engagement, Social, Trends, Workplace

The Value of An Employee App

Workplace culture is transformed. 


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Tags: Infographic, Employee Engagement, Mobility, Workplace

Hybrid Customer Meetings and Experiences, The Road Ahead

The Association of Briefing Program Managers (ABPM) held their spring conference in April, so we sat down with Darby Mason-Werner, Senior Director of Client and...


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Tags: Blog, CX, Meetings, Trends

Office Apps: The Key to Tethering All Devices and Experiences at Work

All virtual experiences need a controller. It allows users to interact with the technology in more natural ways. Think of a video game or console controller that...


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Tags: Blog, Employee Engagement, Integrated Tech, Mobility, Campus, Workplace

The Digital Pivot to Virtual Customer Experience

In a remote business world - all you seem to have is the screens and devices in front of you. Your phone, your laptop, your tablet - and all of the tools and programs...


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Tags: Case Study, CX, Meetings, Video, Customer Insights, sales

The Return To Work Timeline In the Enterprise

Almost shockingly, we saw a handful of companies jump feet first and announce their commitment to remote-only work environments in the middle of 2020. Many companies...


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Tags: Infographic, Trends, Workplace

The High Value of Employee Engagement and How to Obtain It

In this relatively new remote work and work-from-home world, many apps, tools, and services have cropped up purporting to increase employee engagement. When in...


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Tags: Blog, Communities, Employee Engagement, Trends, Workplace

Desk Management In the Workplace: Roles and Responsibilities

For the workplace to recover, expectations need to continue to evolve to support a changing office environment. Remote work opportunities will continue to exist...


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Tags: Blog, Trends, Workplace, Desks

Building Workplace Experience in a Work-from-Anywhere World

A restructured and dynamic workplace experience is needed to meet the demands of the future of work.


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Tags: Blog, Employee Engagement, Mobility, Workplace, Desks

Why An Office App Is Vital For Next-Generation Smart Campuses

A smart campus app will keep employees connected in today’s work-from-anywhere business landscape, but also provides powerful on-site touchpoints to provide context...


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Tags: Blog, Digitization, Employee Engagement, Campus, Workplace, Desks

How to Work In a Flex Desk Environment Successfully

Understandably, discussions have centered on hybrid workplaces, as companies reopen campus doors to workers. Because the workforce will be spread across many...


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Tags: Blog, Workplace, Desks

2021 Workplace and Office Trends: The Employee Experience Revolution

Once upon a time, offices were bustling, packed campuses - and it was business as usual with everyone scurrying around to get work done. Busy. Focused. Hive-like. 


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Tags: Blog, Employee Engagement, Trends, Campus, Workplace, Desks

Reserving Desks, Spaces, and Activities In the Workplace

The primary use cases for 'reservations' in the workplace are desks and conference rooms. Straightforward and simple. We can see that offices are transforming as they...


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Tags: Infographic, Employee Engagement, Trends, Campus, Workplace

User Accessibility In the Connected Workplace

Platforms and services need to be convenient, all-inclusive, and engaging. In today’s hyper-intense market, there is no other way.


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Tags: Blog, CX, Employee Engagement, Campus, Workplace

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