CX INSIGHTS

Stories, trends, announcements, and thought leadership for customer and workplace experience

5 Ways a Mobile-First Workplace Improves Employee Experience

The rise of the use of mobile coupled with the digital workplace has transformed the employee experience, and organizations are prioritizing mobile in their corporate...


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Tags: Workplace, Experience

9 Effective Ways to Keep Your Hybrid Workforce Engaged

We can all agree, the pivot to a hybrid workplace and remote work has significantly impacted employee experience. What worked before to keep employees engaged in the...


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Tags: Corporate, Experience

6 Ways to Make Your Virtual Briefing Program Successful

The past couple years have really changed the world of briefing programs, and how briefing teams choose to operate during the pandemic. With the sudden need for virtual...


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Tags: Meetings

How to Use Technology to Develop and Sustain Employee Engagement

Employee engagement is a key part of your long-term growth strategy - when you’re able to engage and retain your employees, you can reduce turnover and boost...


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Tags: Corporate, Experience

A Guide to the Home Campus: How a Mobile App Helps Extend Workplace Experience Beyond the Office

During pre-COVID-19 days, the office was a place where employees would work, connect and collaborate with one another. It served as a central location where companies...


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Tags: Corporate, Experience

The Impact of Hybrid Work on Corporate Real Estate

The hybrid workplace is top of mind for many organizations as they’re figuring out how best to operate during the pandemic. There’s a lot to consider when it comes to...


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Tags: Corporate, Experience

How to Plan & Run Exceptional Hybrid Events

Creating an exceptional hybrid event experience begins with examining the experiences of both remote and in-person attendees. 


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Tags: Events, Experience

5 Guidelines for Onboarding Your Hybrid Employees

When onboarding hybrid employees, here are five guidelines to keep in mind to make their transition smooth and welcoming.


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Tags: Employee Engagement, Campus, Experience

Top 10 Considerations for Organizing Hybrid Events

Many event managers are making the move to hybrid events for the first time. In this article, we’ll talk about the top 10 considerations event managers should keep in...


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Tags: Experience

Trends Shaping the Future of Executive Briefing Programs in 2022

What tech trends are we likely to see taking shape within executive briefing centers throughout 2022? Here are some thoughts.


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Tags: Meetings, Customer Insights, Corporate

Looking Back to Move Forward: Major Workplace Trends & Challenges for 2022

This recap of the past year's work initiatives will help us understand 2022's major workplace challenges that lie ahead.


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Tags: Corporate, Experience

Event Automation & the Importance of a Mobile-First Strategy

We are seeing an unprecedented shift in how in-person and virtual experiences are evolving - automation serving as the driving force. 


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Tags: Events, Integrated Tech, Mobility, Experience

How Workplace Technology is Powering the Future of Work

Why a holistic worktech solution is essential to your hybrid work strategy and how you can find one that truly elevates your employee experience. 


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Tags: Corporate, Experience

Go Hybrid in 2022 with a Flexible, EBC Meeting Strategy

Initially a hybrid event engaging both virtual and in-person attendees, the 2021 ABPM Fall Workshop pivoted to being fully-virtual this year. Here’s what this means for...


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Tags: Meetings

Emerging Jobs to Support Hybrid Events

Today’s event managers often need to deliver engaging experiences to both on-site and remote attendees, simultaneously.


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Tags: Events

How Mobile-First Reservation Software is Driving the Return-to-Office for Facilities Management

Discover how a mobile-first reservation app can empower facilities managers with the tools to implement a successful return to work strategy.

In facilities management,...


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Tags: Workplace, Desks, Experience

People, Places & Processes – How Technology Bridges the Experience Gap

The biggest challenge facing large corporations and the return to work is addressing the current workplace landscape where workers and teams are spread out, information...


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Tags: Employee Engagement, Mobility, Workplace, Experience

Top Trends in CRE Technology Redefining Workplace Experience

The next generation of the workplace is here. CRE professionals - see how you can support hybrid and dynamic experiences for your employees, on-site and off.

Hybrid work...


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Tags: Trends, Workplace, Corporate, Experience

Technology Trends in Facility Management for 2022 & Beyond

Work from and support your employees from anywhere. Go mobile-first with these facilities' tech trends.

With fewer employees, visitors, and people coming and going...


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Tags: Blog, Trends, Campus

The Impressive Power of Data and How It's Shaping Future Offices

For many organizations, return to work timelines are spotty at best. Yeah, the big comeback is on the horizon but right now it tends to carry a general “soon” deadline....


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Tags: Innovation, Thought Leadership, Trends, Campus, Workplace, Desks

Digital Trends Influencing Workplace Experience

A digital workplace solution should empower employees and teams, allowing for nuanced collaboration no matter the distance. It should provide a digital front-door to the...


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Tags: Blog, Mobility, Trends, Workplace, Desks

Office Reopen Dates Delayed, Smart Office Apps Remain At the Forefront

While some may be ready to return to the office, many offices are pushing back official reopen dates. The Delta variant has gained prominence in the U.S. along with...


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Tags: Blog, Employee Engagement, Thought Leadership, Trends, Campus, Workplace

The Value of Employee Retention and How An App Can Improve It

It’s time we address the elephant in the room... You may be wondering, how can employers bridge the gap between off-site and on-site workers in a hybrid environment?...


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Tags: Blog, Employee Engagement, Thought Leadership, Workplace

What Does Hosting a ‘Hybrid Event’ Really Mean?

Virtual experiences are not going away anytime soon, and that’s true for upcoming and future events, as well. But for those who are ready to get back to in-person,...


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Tags: Blog, Events, Mobility, Trends

Hot Desking, Desk Booking, and What It Means for the Corporate Campus

Desk booking is quickly becoming one of the best solutions for enhancing work environments and tailoring them to a more hybrid workforce.


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Tags: Blog, Integrated Tech, Mobility, Workplace, Desks

Emerging Workplace Technology Trend: In-App Food Ordering

Let’s whet our appetite a little...


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Tags: Blog, Features, Mobility, Trends, Campus, Workplace

Achieving Equity: How to Create a Seamless Hybrid Work Environment

Welcome to the great work-from-anywhere divide. As workers distance themselves from the office more and more, a divide has appeared in equitable experiences. Employee...


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Tags: Blog, Employee Engagement, Mobility, Thought Leadership, Workplace

The Future of Events: Virtual, On-Demand, Live or All of the above?

The event industry was heavily impacted by COVID-19, not unlike many others, with a sudden and somewhat unexpected need to pivot entirely to virtual experiences - posing...


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Tags: Blog, CX, Events, Mobility, Trends

Why Desk Booking Solutions Are Key to the Return to Work

To make way for the hybrid workforce, the workplace — and the offices where we do most of our business — is now dynamic and flexible. People, processes, and expectations...


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Tags: Blog, Employee Engagement, Integrated Tech, Mobility, Trends, Workplace, Desks

New Roles for the Future of the Work, Remote, and Hybrid Experiences

Ongoing transformation in the workplace has put a focus on reformed, sometimes niche roles to account for the varied experiences we're now seeing between working in the...


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Tags: Blog, Employee Engagement, Trends, Workplace

Building Contextual Awareness Through Data-Driven Workplace Solutions

It’s 10 am, do you know where your co-workers are?


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Tags: Blog, Integrated Tech, Location Services, Workplace

How The Flexible Workplace Is Transforming Office Hours

If there’s one thing we’ve learned from recent events in the corporate world, it’s that business leaders are out of touch with what employees want. That rule doesn’t...


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Tags: Blog, Employee Engagement, Mobility, Trends, Campus, Workplace

How A Mobile App Helps Corporate Real Estate with Workplace Re-Entry

One of the biggest challenges facing corporate real estate, right now, is figuring out what to do with traditional office spaces. Whether the pandemic comes to a close...


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Tags: Blog, Mobility, Campus, Desks

The Role HR Has to Play in the Big Return to Work

Employee engagement is at its most successful when it's deployed as a company-wide initiative and everyone is on board. But the reality is that not all parties are...


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Tags: Blog, Employee Engagement, Workplace

Welcome to the New Workplace - Where the Employee is the Customer

Today’s organizations spend a lot of time, and invest a lot of resources, into understanding the average customer. That is commendable, and it makes sense from a...


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Tags: Blog, CX, Employee Engagement, Thought Leadership, Trends, Workplace

Q&A w/ Leon Papkoff: Desk Scheduling To Manage Workplace Re-entry

Today we wanted to dive in a little bit and discuss what companies are doing physically and digitally to re-open offices and what we can expect in the short term plans...


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Tags: Blog, Integrated Tech, Location Services, Workplace, Desks

No Worker Left Behind: Why Culture Still Matters In a Hybrid Work Model

With a distributed workforce - working in a hybrid work model - you can work from home, the office, a coffee shop, or anywhere. While it does offer benefits, and people...


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Tags: Blog, Communities, Employee Engagement, Social, Trends, Workplace

Hybrid Customer Meetings and Experiences, The Road Ahead

The Association of Briefing Program Managers (ABPM) held their spring conference in April, so we sat down with Darby Mason-Werner, Senior Director of Client and Partner...


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Tags: Blog, CX, Meetings, Trends

Office Apps: The Key to Tethering All Devices and Experiences at Work

All virtual experiences need a controller. It allows users to interact with the technology in more natural ways. Think of a video game or console controller that players...


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Tags: Blog, Employee Engagement, Integrated Tech, Mobility, Campus, Workplace

The Digital Pivot to Virtual Customer Experience

In a remote business world - all you seem to have is the screens and devices in front of you. Your phone, your laptop, your tablet - and all of the tools and programs...


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Tags: Case Study, CX, Meetings, Video, Customer Insights, sales

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