The CXApp Insider's Scoop

Posts tagged Cx

Obstacles to Great Digital Customer Experience

While a Subset of CX, Digital Customer Experience is Just as Tricky to Master
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November 15, 2018

In a Connected World, Kindness Leads to Business Success

How Being a “Kind Business” Drives Customer Experience and Employee Engagement

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November 13, 2018

Q&A with The CXApp CEO: Customer Experience, User Experience and Design

Inside the CX Universe with @Leon Papkoff

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November 8, 2018

Five Bone-Chilling Customer Experience Mistakes

On the Eve of Halloween, We Explore Common Missteps That Can Lead to Downfall 

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October 30, 2018

HPE and the Transformed Executive Briefing Center Experience

Top Palo Alto EBC Manager Shows the CXApp at Work

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October 26, 2018

Shifting to Digital Corporate Communities

Mobile Tech and Online Social Communities are Vital to the Future of Corporate Engagement Strategies

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October 16, 2018

EBC Spotlight: Creating a 'Smart' Onsite Experience

The Three Ingredients of a Triumphant Digital Transformation
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October 11, 2018

Exploring a Different Aspect of Your CX Program: The Role of Emotion

How to Connect With Your Audience in a Profound Way

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October 2, 2018

Event Spotlight: Journey to the “Land of Smiles”

Last week, the CXApp traveled across the world for a global affair. Over 2,200 customers, partners, and employees came together for a chance to impact.

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September 20, 2018

Mobile is the Cornerstone of the Modern Customer Experience

Executive briefing centers are designed to bring together the right people, in the right room to propel the customer lifecycle forward at any stage..

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September 18, 2018

Don’t Call it a Comeback: The Rise of Audio Content and Podcasts

Our society’s taste for content has evolved considerably over the last decade. Where once we were happy to fill our minds with prose, we are now.

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September 4, 2018

When Business Operates At Hyper-Speed, You Need Real-Time Mobile Solutions To Keep Up with Your Customers

Mobile can inherently accomplish many things that static or desktop channels cannot. It is an essential platform for engagement that no business should.

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August 28, 2018

Persona Spotlight: CMO

WHAT: Chief Marketing Officers are responsible for shaping the corporate strategy, brand story, and championing the needs of the customer across all.

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August 23, 2018

Want to Build Positive Customer Experience? Start with Your Employees

Delivering an optimal customer experience is, without a doubt, one of the most critical aspects of building a successful business. It is what directly.

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August 21, 2018

CX Humor: Who Knew?

Customer interactions can be eventful and stressful, but they can also be fun. Kostas Papageorgiou at Userlike shows us how you can entertain your.

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August 16, 2018

Why Content Feeds Are Necessary in Modern App Design

Static interfaces are a thing of the past. Consumers prefer real-time, contextual experiences. Conventional setups cannot achieve this.

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August 14, 2018

Metrics or Bust: The CX Insights You’ll Need Most to Succeed

Any organization or business that intends to deliver a successful and satisfying customer experience program will need some quantitative way(s) to .

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August 7, 2018

Fuel for the Fire: The Top Five Mobile-Powered CX Touchpoints In Business Right Now

It doesn’t matter what market you serve, customers from all walks of life demand a responsive, seamless digital experience and they want it as soon as.

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July 31, 2018

Persona Spotlight: Event Attendee

WHAT: Event attendees come to your event primarily for two reasons: to learn something and to connect or network with peers. Organizations have events.

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July 26, 2018

Embracing User-Generated Content for Enhanced Customer Experience

What is the single, most reliable attribute you can integrate into your customer experience programs, website, app, service or social platform, that.

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July 24, 2018

Five Mobile App Features That Help Event Apps Stand Above the Competition

There are two major reasons why people come to an event. The first is to learn something or grow their experience and knowledge. The second is to.

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July 17, 2018

The Top 5 Reasons Mobile Apps Power the Re-Emergence of Online Communities

Online, mobile-friendly communities are thriving rapidly in today’s digitized landscape.

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July 3, 2018

The Unprecedented Power of Embedded Events and How You Can Harness It

Primarily, public events tend to be standalone in that they are meant to be one big push. Most participants focus on a single session or experience,.

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June 26, 2018

2018 and Beyond: Trends for an Optimal CX Strategy

Wow. We’re sure you realize it, but we’re already halfway through the year. It seems like only yesterday we were looking ahead at 2018, trying to.

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June 5, 2018

Optimizing Your Outreach: Exploring New Content Types

It doesn’t matter what you provide for your customers, the supply must remain consistent or you won’t see repeat business, engagement, and support..

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May 22, 2018

The Five Elusive W’s of the Customer Journey

Ah, the five W’s of customer communication and the general customer journey. Principles as old as time.

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May 16, 2018

Easy On-boarding with the CXApp

As technology has become more advanced, with numerous new devices and platforms to choose from each year, so has our accessibility. As consumers, we.

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May 10, 2018

Cross-Functional is the New Sales Channel

The bottom line for any organization is ‘closing sales’. Traditionally sales teams and marketing groups tend to own the ‘sales’ process. However, now.

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April 26, 2018

The Trends Shaping Customer Experience

It’s time to accept the inevitable. Your customers now hold the power to make or break your business. Their expectations are increasing in proportion.

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March 29, 2018

Kick Starting a Mobile-First Community

Research by the Gallup Organization tells us that 70% of employees are actively disengaged. As we now know, the average person has an attention span of.

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March 22, 2018