CX INSIGHTS

Stories, trends, announcements, and thought leadership for customer and workplace experience

Top Trends in CRE Technology Redefining Workplace Experience

The next generation of the workplace is here. CRE professionals - see how you can support hybrid and dynamic experiences for your employees, on-site and off.

Hybrid...


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Tags: Trends, Workplace, Corporate, Experience

Technology Trends in Facility Management for 2022 & Beyond

Work from and support your employees from anywhere. Go mobile-first with these facilities' tech trends.

With fewer employees, visitors, and people coming and going...


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Tags: Blog, Trends, Campus

Why Vertical Content Is the Key to Creating Great Customer Experiences

Know Your Audience, Build the Vertical and Deliver the Ideal Customer Experience 

In the age of the internet, it’s easier than ever to keep your finger on the pulse...


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Tags: Blog, Mobility, Trends, Workplace

The Impressive Power of Data and How It's Shaping Future Offices

For many organizations, return to work timelines are spotty at best. Yeah, the big comeback is on the horizon but right now it tends to carry a general “soon”...


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Tags: Innovation, Thought Leadership, Trends, Campus, Workplace, Desks

Digital Trends Influencing Workplace Experience

A digital workplace solution should empower employees and teams, allowing for nuanced collaboration no matter the distance. It should provide a digital front-door to...


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Tags: Blog, Mobility, Trends, Workplace, Desks

Office Reopen Dates Delayed, Smart Office Apps Remain At the Forefront

While some may be ready to return to the office, many offices are pushing back official reopen dates. The Delta variant has gained prominence in the U.S. along with...


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Tags: Blog, Employee Engagement, Thought Leadership, Trends, Campus, Workplace

What Does Hosting a ‘Hybrid Event’ Really Mean?

Virtual experiences are not going away anytime soon, and that’s true for upcoming and future events, as well. But for those who are ready to get back to in-person,...


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Tags: Blog, Events, Mobility, Trends

Emerging Workplace Technology Trend: In-App Food Ordering

Let’s whet our appetite a little...


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Tags: Blog, Features, Mobility, Trends, Campus, Workplace

The Future of Events: Virtual, On-Demand, Live or All of the above?

The event industry was heavily impacted by COVID-19, not unlike many others, with a sudden and somewhat unexpected need to pivot entirely to virtual experiences -...


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Tags: Blog, CX, Events, Mobility, Trends

Why Desk Booking Solutions Are Key to the Return to Work

To make way for the hybrid workforce, the workplace — and the offices where we do most of our business — is now dynamic and flexible. People, processes, and...


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Tags: Blog, Employee Engagement, Integrated Tech, Mobility, Trends, Workplace, Desks

New Roles for the Future of the Work, Remote, and Hybrid Experiences

Ongoing transformation in the workplace has put a focus on reformed, sometimes niche roles to account for the varied experiences we're now seeing between working in...


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Tags: Blog, Employee Engagement, Trends, Workplace

How The Flexible Workplace Is Transforming Office Hours

If there’s one thing we’ve learned from recent events in the corporate world, it’s that business leaders are out of touch with what employees want. That rule doesn’t...


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Tags: Blog, Employee Engagement, Mobility, Trends, Campus, Workplace

Welcome to the New Workplace - Where the Employee is the Customer

Today’s organizations spend a lot of time, and invest a lot of resources, into understanding the average customer. That is commendable, and it makes sense from a...


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Tags: Blog, CX, Employee Engagement, Thought Leadership, Trends, Workplace

No Worker Left Behind: Why Culture Still Matters In a Hybrid Work Model

With a distributed workforce - working in a hybrid work model - you can work from home, the office, a coffee shop, or anywhere. While it does offer benefits, and...


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Tags: Blog, Communities, Employee Engagement, Social, Trends, Workplace

Hybrid Customer Meetings and Experiences, The Road Ahead

The Association of Briefing Program Managers (ABPM) held their spring conference in April, so we sat down with Darby Mason-Werner, Senior Director of Client and...


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Tags: Blog, CX, Meetings, Trends

The Return To Work Timeline In the Enterprise

Almost shockingly, we saw a handful of companies jump feet first and announce their commitment to remote-only work environments in the middle of 2020. Many companies...


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Tags: Infographic, Trends, Workplace

The High Value of Employee Engagement and How to Obtain It

In this relatively new remote work and work-from-home world, many apps, tools, and services have cropped up purporting to increase employee engagement. When in...


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Tags: Blog, Communities, Employee Engagement, Trends, Workplace

Desk Management In the Workplace: Roles and Responsibilities

For the workplace to recover, expectations need to continue to evolve to support a changing office environment. Remote work opportunities will continue to exist...


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Tags: Blog, Trends, Workplace, Desks

2021 Workplace and Office Trends: The Employee Experience Revolution

Once upon a time, offices were bustling, packed campuses - and it was business as usual with everyone scurrying around to get work done. Busy. Focused. Hive-like. 


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Tags: Blog, Employee Engagement, Trends, Campus, Workplace, Desks

Reserving Desks, Spaces, and Activities In the Workplace

The primary use cases for 'reservations' in the workplace are desks and conference rooms. Straightforward and simple. We can see that offices are transforming as they...


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Tags: Infographic, Employee Engagement, Trends, Campus, Workplace

Re-Imagining the Modern Workplace with Innovative Tech From CES

CES 2021 may be over, but the innovation on display will continue long into the current year and beyond. Tons of the latest technologies demoed at the event, included...


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Tags: Blog, Digitization, Employee Engagement, Innovation, Trends, Campus, Workplace

Virtual and Hybrid Event Tech Trends For Better Attendee Experiences

Like it or not, the world is a different place now than it was even just a half a year ago. Everyone, and every business, has been affected.


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Tags: Blog, Events, Innovation, Thought Leadership, Trends

6 Ways Desk Scheduling Helps the New World of Work

A well-designed and real-time desk scheduling platform is the key to managing a hybrid workplace, with people balancing time between on-site and off.


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Tags: Blog, Digitization, Mobility, Trends, Workplace, Desks

Lessons Learned: Planning For Virtual and Hybrid Briefing Programs

The Association of Briefing Program Managers (ABPM) held their fall workshop in October - embracing all things virtual in content, delivery and projects. We sat down...


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Tags: Blog, CX, Meetings, Trends

A Checklist For The Post-Pandemic Workplace

It's the modern day ghost town. Our offices... sitting, in some cases, primarily empty for the last 8 months. 


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Tags: Blog, Employee Engagement, Trends, Campus, Workplace

Campus Dining Programs In the Workplace Are Going Mobile

App-based product and service orders and mobile ordering are big bucks right now! We've gone through months and months of quarantine and isolation all in the name of...


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Tags: Blog, Features, Integrated Tech, Mobility, Trends, Campus, Workplace

Big Companies Turning To Flex Office Space

As companies plan their office re-entry and back to work strategies, there’s only one way to go, and that’s towards creating flex space. What’s most important,...


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Tags: News, Blog, Trends, Workplace, Desks

Welcome to the Neighborhood! Desks, People, & Communal Spaces

Why is the neighborhood baker always complaining? Because he has a crumby job. Excellent pun, right? We’ll get back to that.


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Tags: Blog, Employee Engagement, Mobility, Trends, Campus, Workplace, Desks

Smart Desking In the Office: What You Need To Know
In a changing workplace, not every employee needs an assigned desk. Flexible seats and flexible work are on the rise, opening the doors to much needed desk...

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Tags: Blog, Features, Employee Engagement, Trends, Campus, Workplace, Desks

Workplace Trends: Greater Flexibility From the Office

Workplace 2.0 emerged as a result of smarter operations, driven primarily by technology and connected solutions. However, the current pandemic has transformed it into...


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Tags: Blog, Employee Engagement, Mobility, Thought Leadership, Trends, Campus, Workplace,

Considerations For Hybrid Events: The New Reality Of Business

Event tech needs to support both on-site and virtual attendee experiences and transition seamlessly between them for better event engagement


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Tags: Events, Infographic, Meetings, Trends

Three Advantages of Desk Booking Software and Flexible Workspaces

Thanks to the current state of things, we’re constantly faced with new protocols related to when and where we work. Whether that includes making a dedicated space for...


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Tags: Blog, Employee Engagement, Trends, Campus, Workplace, Desks

Flexible Workspaces: Types of Seating Dominating The Workplace

At this point, it’s safe to say that social distancing and healthier workspace guidelines are going to remain in place for quite some time, maybe even indefinitely....


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Tags: Blog, Mobility, Trends, Workplace, Desks

Planning for Reentry: Why Hybrid Experience Models Are Required

While remote work opportunities are still more prevalent in the world of business, many companies are planning the eventual return of their workers. Some have started...


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Tags: Blog, Events, Employee Engagement, Meetings, Mobility, Trends, Campus,

Social Distancing In The Workplace And Its Impact

Physical distancing is here to stay for the foreseeable future. Even after things begin to return to a sense of ‘normalcy’, as much as they can anyway, people will be...


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Tags: Blog, Trends, Campus, Workplace

Takeaways For Virtual Briefing Programs For the Remainder of 2020

The Association of Briefing Program Managers (ABPM) held their spring conference in June - virtually - so we sat down with Darby Mason-Werner, Senior Director of...


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Tags: Blog, CX, Meetings, Trends

Reimagining Human Connection & Customer Experience In A Virtual World

Take a moment and think. What happened to your meetings? Did they change? What happened to your customer experience? Did they change? Did they get put on-hold? 


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Tags: Blog, Content, CX, Meetings, Trends

Your Workplace Questions Answered

Uncertainty fuels confusion. Confusion creates chaos. Let's address the uncertainties by answering some of your  commonly asked questions about the State Of Work and...


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Tags: Digitization, Innovation, Trends, Campus, Workplace

Tips for Managing Spaces and the Workforce Upon Re-Entry

Many companies are preparing for the big return, with discussions centered around new policies and practices that value health and safety. One of the biggest problems...


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Tags: Blog, Digitization, Innovation, Integrated Tech, Trends, Campus, Workplace,

Why Location Services Are the New Business Commodity

Business intelligence is the collective process of acquiring data pertaining to your business, customers and operations through modern technologies, applications, and...


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Tags: Blog, Integrated Tech, Mobility, Trends, Campus, Location Services, Workplace

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