CX INSIGHTS

Stories, trends, announcements, and thought leadership for customer and workplace experience

Q&A w/ Leon Papkoff: Desk Scheduling To Manage Workplace Re-entry

Today we wanted to dive in a little bit and discuss what companies are doing physically and digitally to re-open offices and what we can expect in the short term...


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Tags: Blog, Integrated Tech, Location Services, Workplace, Desks

The Value of An Employee App

Workplace culture is transformed. 


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Tags: Infographic, Employee Engagement, Mobility, Workplace

Hybrid Customer Meetings and Experiences, The Road Ahead

The Association of Briefing Program Managers (ABPM) held their spring conference in April, so we sat down with Darby Mason-Werner, Senior Director of Client and...


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Tags: Blog, CX, Meetings, Trends

The Digital Pivot to Virtual Customer Experience

In a remote business world - all you seem to have is the screens and devices in front of you. Your phone, your laptop, your tablet - and all of the tools and programs...


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Tags: Case Study, CX, Meetings, Video, Customer Insights, sales

The Return To Work Timeline In the Enterprise

Almost shockingly, we saw a handful of companies jump feet first and announce their commitment to remote-only work environments in the middle of 2020. Many companies...


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Tags: Infographic, Trends, Workplace

Reserving Desks, Spaces, and Activities In the Workplace

The primary use cases for 'reservations' in the workplace are desks and conference rooms. Straightforward and simple. We can see that offices are transforming as they...


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Tags: Infographic, Employee Engagement, Trends, Campus, Workplace

The Connected Employee Journey: An On-the-Go Experience

Large companies are inherently complex. Work environments in as much are stagnant, but workers come and go. Therefore information is disconnected and piling up. 


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Tags: Infographic, Employee Engagement, Integrated Tech, Mobility, Location Services, Workplace, Desks

Customer Meeting & Executive Briefing Trends 2021

How companies create new and unique experiences that customers remember - will make a measurable impact in this new year and new world of business.


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Tags: Blog, CX, Meetings, Mobility, Customer Insights

The CXApp Feature Spotlight: Desk Manager

Up-to-the-minute space usage data 


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Tags: Features, Integrated Tech, Tutorial, Desks

The Simple Process Of Reserving A Workstation In the Office

Does everything have to be so complicated? No. No, it really does not. 


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Tags: Infographic, Employee Engagement, Workplace, Desks

Workplace Persona: Facilities (by The CXApp)

What the future of work looks like for facilities using a mobile app to streamline maintenance requests and procedures across physical spaces, equipment, and people...


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Tags: Features, Mobility, Tutorial, Workplace, Desks

2020 Customer Experience Challenges and How To Address Them

What happens when you go from being 100% in-person for work, events and meetings to being 100% virtual? The 'experience' factor goes away (or at least struggles to...


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Tags: CX, Infographic, Meetings

Lessons Learned: Planning For Virtual and Hybrid Briefing Programs

The Association of Briefing Program Managers (ABPM) held their fall workshop in October - embracing all things virtual in content, delivery and projects. We sat down...


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Tags: Blog, CX, Meetings, Trends

A Checklist For The Post-Pandemic Workplace

It's the modern day ghost town. Our offices... sitting, in some cases, primarily empty for the last 8 months. 


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Tags: Blog, Employee Engagement, Trends, Campus, Workplace

Reopening The Office - Spaces To Support In Person Work

The office will always be a place for innovation, collaboration, and socialization. You can't take that away from the workforce or we'll all end up in the futuristic...


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Tags: Infographic, Meetings, Campus, Workplace, Desks

Workplace Persona: Employee, Hot Desking (by The CXApp)

What the future of work looks like for employees using a mobile app for reserving a seat in a flexible work environment


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Tags: Features, Mobility, Tutorial, Workplace, Desks

Workplace Technology Scorecard - App Evaluation

We know, you have a lot of choices... mobile apps abound and everyone touts being the best, but knowing what to look for and creating your own criteria should help.


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Tags: Digitization, Infographic, Mobility, Campus, Workplace

The New Employee Experience Journey

A look at the end to end employee experience journey - and why you need a digital hub for smarter worker engagement in the era of on-the-go business.


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Tags: Infographic, Employee Engagement, Integrated Tech, Mobility, Campus, Workplace

Considerations For Hybrid Events: The New Reality Of Business

Event tech needs to support both on-site and virtual attendee experiences and transition seamlessly between them for better event engagement


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Tags: Events, Infographic, Meetings, Trends

Companies Expanding Their Real Estate Footprint

The office is not dead. It's slowly waking to a world where space plays a vital role in bringing people back to the workplace.


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Tags: Infographic, Campus, Workplace

The Core Components Of A Connected Workplace Ecosystem

IoT will play a significant role in any robust back to work strategy - leveraging mobile apps, connected devices, and networks to:


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Tags: Infographic, Innovation, Mobility, Campus, Workplace, Desks

Takeaways For Virtual Briefing Programs For the Remainder of 2020

The Association of Briefing Program Managers (ABPM) held their spring conference in June - virtually - so we sat down with Darby Mason-Werner, Senior Director of...


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Tags: Blog, CX, Meetings, Trends

Award of Distinction: A Customer of Innovation

Recognition. Achievement. Innovation. Value.


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Tags: Employee Engagement, Innovation, Campus, Location Services

What Workplace Technology Can Do For The Return to Work

Workplace leaders, operations, real estate, and HR are all examples of groups facing tough challenges and complex issues related to ushering the workplace back into...


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Tags: Infographic, Integrated Tech, Mobility, Campus, Workplace

Your Workplace Questions Answered

Uncertainty fuels confusion. Confusion creates chaos. Let's address the uncertainties by answering some of your  commonly asked questions about the State Of Work and...


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Tags: Digitization, Innovation, Trends, Campus, Workplace

Workplace Persona: IT, Technology (by The CXApp)

Find Out How the CXApp Helps IT and Technology Experts Streamline Tools Across the Organization Managers Oversee the Modern, Digital Campus!


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Tags: Infographic, Mobility, Tutorial, Campus

Distributed Workforce Communication Goals

In times of crisis, communication is goal #1. Employees, teams, partners, stakeholders, you name it - need regular and focused communication around different facets...


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Tags: Infographic, Employee Engagement, Social, Trends, Campus, Workplace

The Connection Points of A Distributed Workforce

If 2020 is the year of 'work-from-home', could that mean 2021 is the year of the distributed workforce?


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Tags: Features, Infographic, Employee Engagement, Integrated Tech, Mobility, Trends, Campus,

Feature Spotlight: Visitor Alerts w/ Envoy

What: When a guest uses the Envoy visitor management system integrated with The CXApp allows for more intuitive guest management through the mobile app so hosts...


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Tags: Features, Integrated Tech, Tutorial, Campus

Q&A with Darby-Mason Werner (CXApp Live! Podcast Host)

With the launch of the CXApp Live! podcast we sat down with host Darby Mason-Werner and asked her what it's been like getting the show off the ground.


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Tags: Blog, CX, Meetings, Thought Leadership

Customer Experience Tips for Remote Briefings

We're amidst a very interesting time. Facing the unknown. Unsure of what comes next. 


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Tags: CX, Infographic, Meetings, sales

Feature Spotlight: Check-In Kiosk

Easy app-access, quick form field fill-ins


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Tags: Blog, Digital Signage, Integrated Tech, Mobility

The old build vs buy conundrum. When looking at mobile engagement apps or software to help boost productivity, reduce overhead, or increase ROI etc., everyone is always...


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Tags: Infographic, Mobility, Thought Leadership

PropTech Trends We Love
February 13, 2020

PropTech Trends We Love

The business of property technology (propTech) is booming. All because employees, customers, and tenants want better - and more personalized- onsite experiences. 


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Tags: Infographic, Thought Leadership, Trends, Campus, Workplace

Internal Communication Stats & Trends To Consider

When we think about workplace experience, often we go to tools, technology, leadership and other facets first that we want to fix or improve upon. Its not necessarily...


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Tags: Infographic, Employee Engagement, Trends

Event Spotlight: The CXApp Goes Down Under

Have CXApp will travel!


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Tags: Case Study, Events

Digital Demands of the Modern Employee

As more Gen Z, iGen, Centennials enter the workforce, they bring with them a level of expectation that previous generations did not. They grew up with the technology...


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Tags: Infographic, Employee Engagement, Mobility, Trends, Workplace

The CXApp Feature Spotlight: Directory

 The Who, What, and Where


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Tags: CX, Features, Campus, Location Services

A Day In the Life: The Connected Employee

Companies are offering employees innovative and immersive experiences that enhance the employee experience. These experiences are mobile, smart, social, engaging, and...


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Tags: Infographic, Mobility, Campus

Event Spotlight: Events Are Bigger and Better in Texas

We went to Texas ya'll, and The CXApp was ready and rarin' to go...


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Tags: Case Study, Events

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