CX INSIGHTS

Stories, trends, announcements, and thought leadership for customer and workplace experience

An Increase In Office App Usage While Working From Home (stats)

The modern workplace, as we know it, has been disassembled. Nearly everything has shifted to a work-from-home (WFH) setup. According to about 6 in 10 managers, 55%...


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Tags: Blog, Communities, Content, Employee Engagement, Campus

Keeping Employees Engaged In Today’s Work-from-Home Climate

Even before the current times within which we work, many organizations were shifting to remote and home-based work operations. If not full time, more and more people...


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Tags: Blog, Communities, Employee Engagement, Social, Trends, Workplace

2020 Digital Community Trends That Matter

In the era of experience, how you treat your audience matters. Here are the trends that will help you make the most of it.


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Tags: Blog, Communities, CX, Thought Leadership, Trends

Reaching New Heights: Why You Must Build a Community Around Your Customers

Despite some rather valiant efforts by organizations, many of today’s customers feel incredibly disconnected from the companies around them. A large part of this...


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Tags: Blog, Communities, Mobility, Thought Leadership

Global Community Audiences Need a Seamless Experience

A consistent user experience is key when using technology in all parts of the world


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Tags: Blog, Communities, Features, Integrated Tech

What Makes an Online Community Manager Successful?

The Qualities Needed to Build Digital Brand Communities


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Tags: Communities, Infographic, Thought Leadership

Community Managers Are Your New Key Players

How Digital Communities Are Changing Business


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Tags: Blog, Communities, Thought Leadership

Community Spotlight: Delivering An Experience ... Not Just the News
One Year Performance Results for Digital News Community

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Tags: Case Study, Communities

Community Software Is Not Dead
November 20, 2018

Community Software Is Not Dead

The Technology Behind Creating Digital Communities is Alive and Well - It Has Only Changed


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Tags: News, Blog, Communities, Content, CX, Innovation, Integrated Tech

In a Connected World, Kindness Leads to Business Success

How Being a “Kind Business” Drives Customer Experience and Employee Engagement


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Tags: Blog, Communities, CX, Digitization, Employee Engagement, Integrated Tech

Shifting to Digital Corporate Communities

Mobile Tech and Online Social Communities are Vital to the Future of Corporate Engagement Strategies


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Tags: Blog, Communities, CX, Employee Engagement

The Next Generation of Digital Community

Businesses adapt to renewed focus on personal connections


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Tags: Communities, Digitization, Infographic, Social, Thought Leadership

Feature Spotlight: In-App Posts
September 13, 2018

Feature Spotlight: In-App Posts

Learn Why A Content Stream Is A Must-Have For Your Mobile App!


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Tags: Communities, Content, Social, Tutorial

The award-winning HPE Executive Briefing Center in Palo Alto creates a high-touch space for senior HPE executives and IT professionals to connect and collaborate with...


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Tags: Communities, Features, Integrated Tech, Meetings, Mobility, Video

Want to Build Positive Customer Experience? Start with Your Employees

Delivering an optimal customer experience is, without a doubt, one of the most critical aspects of building a successful business. It is what directly influences the...


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Tags: Blog, Communities, CX, Employee Engagement, Mobility

Community Spotlight: A Mobile Ecosystem for Partner Engagement

Communities are all about creating an ecosystem. The audience can differ, but the goal is the same, to be a source where members can go to engage, connect, and learn. 


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Tags: Case Study, Communities, Features, Integrated Tech, Mobility

Embracing User-Generated Content for Enhanced Customer Experience

Why User-Generated Content is the Best for High Customer Engagement


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Tags: Blog, Communities, Content, CX, Thought Leadership

Mobile Notifications: The Driver for Modern Communications

Communication, as a whole, is an incredibly powerful and necessary process for any business operation. It drives relationships internally and externally, and helps...


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Tags: Blog, Communities, Events, Features, Meetings, Thought Leadership

The Top 5 Reasons Mobile Apps Power the Re-Emergence of Online Communities

Online, mobile-friendly communities are thriving rapidly in today’s digitized landscape.


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Tags: Blog, Communities, Content, CX, Data, Mobility, Social,

Community Spotlight: Sales Teams Get Connected with the CXApp

The Power of Mobile Technology for Sales


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Tags: Case Study, Communities, Features, Mobility

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