CX INSIGHTS

Stories, trends, announcements, and thought leadership for customer and workplace experience

The Connected Employee: At Home, At Work, In Transit

The average workplace has changed, and will never be the same again. The future of the digital workplace is dependent upon creating a connected environment where...


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Tags: Blog, Content, Employee Engagement, Mobility, Campus, Workplace

Why Location Services Are the New Business Commodity

Business intelligence is the collective process of acquiring data pertaining to your business, customers and operations through modern technologies, applications, and...


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Tags: Blog, Integrated Tech, Mobility, Trends, Campus, Location Services, Workplace

How Technology Is Making the Workplace A Safer Space

Today’s interactions are about distance and remoteness. Tomorrow’s interactions should be focused on one step closer to togetherness and human interaction, slowly...


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Tags: Blog, CX, Digitization, Features, Employee Engagement, Innovation, Integrated Tech,

An Increase In Office App Usage While Working From Home (stats)

The modern workplace, as we know it, has been disassembled. Nearly everything has shifted to a work-from-home (WFH) setup. According to about 6 in 10 managers, 55%...


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Tags: Blog, Communities, Content, Employee Engagement, Campus

Leveraging QBRs Effectively In a Remote World

It’s no secret that everything has changed. But for how long? When everyone returns to work en masse, and the market picks up again, business interactions will be...


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Tags: Blog, CX, Meetings, Thought Leadership, Trends, Customer Insights

Touchless Interactions In the Workplace: A Brainstorm Session

Many companies are starting to plan their return to work strategies. It’s only a matter of time before the economy, which ground to a halt, is jump-started. 


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Tags: Blog, Digitization, Employee Engagement, Integrated Tech, Mobility, Thought Leadership, Trends,

Are Cleanliness and Wellness the New Employee Perk?

The current environments we work and live in have everyone revisiting what they know about hygiene and cleanliness. 


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Tags: Blog, Digitization, Employee Engagement, Trends, Campus, Workplace

Putting A Focus On Employees: Companies Tackling Employee Experience

In recent years, leaders and decision-makers have come to realize that employee engagement matters, but also that it has a direct impact on profits. When a workforce...


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Tags: Blog, Employee Engagement, Workplace

Top Companies Serving the Built Corporate World with PropTech

PropTech is a broad concept that encompasses a wide variety of information technology and software applications working to enhance, facilitate, optimize real estate...


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Tags: Blog, Meetings, Mobility, Thought Leadership, Trends, Campus

Forget the Buzz, There Is No End to Workplace Experience Trends

Digitally-connected workplaces are required for today’s market and necessary for future-proofing in the enterprise


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Tags: Blog, Employee Engagement, Mobility, Thought Leadership, Campus, Workplace

Podcast Tips & Tricks for Corporate Content Marketing

Content marketing is fun! Creating articles, guides, blogs, videos, short stories... you name it - lends itself to the more creative side of product and company...


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Tags: Blog, Content, Features, Integrated Tech, Thought Leadership

Mobile Apps Bringing New Meaning To Career and Job Fairs

In person job fairs and career fairs may be a bit archaic. With so many online tools for finding jobs and preparing for your future exist, and "who you know" seems to...


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Tags: Blog, Events, Features, Mobility, Trends, Campus, Location Services

Five Best Campaigns That Prove B2B Marketing Doesn’t Have to Be Boring

Get Inspired With These Examples of Innovative Brand Communication


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Tags: Blog, Content, CX, Social, Trends

Top Tech Trends Shaping University Life

Starting in 2019, Higher Education Campuses Will Become Truly High-Tech Thanks to Smart, Connected Technologies and These Trends


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Tags: Digitization, Innovation, Integrated Tech, Thought Leadership, Trends, Campus, Location Services

Your Video Introduction to the Smart Campus Solution

@LeonPapkoff and @tvaneven Discuss Trends in the Modern Workplace Solved by a Mobile App Platform


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Tags: CX, Digitization, Innovation, Trends, Campus

Meeting Obstacles and How To Overcome Them

6 Tech-Savvy Solutions to Make You a Meeting Planning Pro


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Tags: Employee Engagement, Integrated Tech, Meetings, Mobility, Thought Leadership, Campus, Location Services

SSO For Enterprise Apps... the So What?!

Enhance Provisioning and Identity Management for Streamlined Mobile Management


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Tags: Features, Infographic, Mobility

How to Best Serve Your Customers

Are you planning for and executing in the ways that will match your customers' needs and customer journey? "Change your program, change your world"... a combination...


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Tags: Blog, CX, Meetings

Doing Digital Right: Ten Companies With Outstanding Online Newsrooms

Brand Newsrooms are Becoming Increasingly Popular as Organizations Realize the Value of Engaging Customers


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Tags: News, Content, Digitization, Social, Customer Insights

Top 5 Challenges in the EBC and How to Overcome Them

Adopting a Cross-Functional Business Strategy to Power Your Executive Briefings


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Tags: Blog, CX, Data, Digitization, Meetings

Companies Are Turning to Mobile for Modern Venue Ops, Here’s Why

Mobile is A Reliable and More Direct Channel for Communicating with Audiences While Merging Digital and Physical Experiences.


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Tags: Blog, Mobility, Thought Leadership, Campus

Here’s Why “Omni-Channel” Means “Customer-Centric”

Defining a Modern CX Term You Need to Know


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Tags: Blog

A CX Journey Through Time

Customer Experience - The Great Generational Transformation


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Tags: Blog, CX, Digitization, Trends

What Can Location Services and Indoor Navigation Can Do for You?

Modern Location Service and Geospatial Technologies are Transforming the Corporate Campus. Here’s Why.


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Tags: Digitization, Integrated Tech, Trends, Campus, Location Services

10 Engaging Tips to Boost Meeting Participation

It’s Time for Meetings to Evolve


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Tags: CX, Data, Meetings, Customer Insights, sales

The Next Step In Enterprise Digital Transformation: Smart Campus

Why Merging Physical Spaces and Digital Tech is a Winning Strategy


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Tags: Blog, Content, Digitization, Innovation, Integrated Tech, Social, Thought Leadership,

Community Managers Are Your New Key Players

How Digital Communities Are Changing Business


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Tags: Blog, Communities, Thought Leadership

Examples Of The Best Brand Community Landing Pages

These Online Communities Have Customer Engagement Down To An Art


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Tags: Blog, Communities, Social, Thought Leadership

What Mobile Event Technologies Will Reign Supreme In 2019?

These Are The Top Event Planning Technologies And Solutions That Will Play A Significant Role In The Event Industry Throughout 2019


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Tags: Blog, Digital Signage, Digitization, Events

Niche Digital Communities Are The Way Of The Future

Because Of The Benefits They Provide, Specialized Online Communities and Brand Communities Have Begun To Overtake Traditional Platforms


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Tags: Communities, Content, Digitization, Innovation, Integrated Tech, Trends

Customer Journey Maps: B2B Common Pitfalls

Using Tech to Travel the Thorny Path to Customer Experience Excellence


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Tags: CX, Digitization, Infographic, Customer Insights

The Numbers: Customer Experience Mobile App Results

B2B Smart Meeting Tech Performance Review


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Tags: CX, Data, Infographic, Meetings

Business Savvy: Digital Customer Experience

The Impact of High Performance Customer Experience Tech


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Tags: Blog, CX, Digitization

Your Most Valuable Sales Tool: The Executive Briefing Center

Sales Enablement Has Changed Irrevocably Due to Modern Tech.


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Tags: Blog, Digitization, Innovation, Meetings, sales

In a Connected World, Kindness Leads to Business Success

How Being a “Kind Business” Drives Customer Experience and Employee Engagement


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Tags: Blog, Communities, CX, Digitization, Employee Engagement, Integrated Tech

Exploring a Different Aspect of Your CX Program: The Role of Emotion

How to Connect With Your Audience in a Profound Way


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Tags: Blog, CX, Thought Leadership

Digital Natives and Customer Experience
Mobile-First CX is Key to Understanding Digital Natives; The Generations Who Spend Their Daily Lives Engorged On Tech

 


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Tags: Blog, Content, Digitization, Innovation, Mobility, Thought Leadership

Mobile Notifications: The Driver for Modern Communications

Communication, as a whole, is an incredibly powerful and necessary process for any business operation. It drives relationships internally and externally, and helps...


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Tags: Blog, Communities, Events, Features, Meetings, Thought Leadership

Firework Ideas To Ignite Your EBC

First impressions are everything. When a prospective customer comes to your Executive Briefing Center for their firsthand look at your products, solutions, and...


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Tags: Digital Signage, Infographic, Integrated Tech, Meetings

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