CX INSIGHTS

Stories, trends, announcements, and thought leadership for customer and workplace experience

Meeting Management and Space Allocation in the Modern Workplace

How a Mobile App Enhances Teamwork and Collaboration On-The-Go


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Tags: Blog, Employee Engagement, Meetings, Mobility, Workplace, Desks

Book A Desk - The Latest Trend In Modern Workplaces

Goodbye designated workspaces, hello flexible opportunities and mobile-driven organization opportunities.


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Tags: Blog, Mobility, Trends, Campus, Desks

Why a Mobile App Is the Best Solution for Convention Centers & Events

Today’s Events Need To Be More Engaging and Interactive than Ever - That’s Achieved With the Help of the Mobile-Friendly Smart Venue


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Tags: Blog, Events, Integrated Tech, Mobility

The Top Seven Benefits of Subscription Model For Enterprise Apps

Here’s Why Subscription-Based Business Models Such As “SaaS” Are On the Rise


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Tags: Blog, Digitization, Mobility, Thought Leadership

Five Best Campaigns That Prove B2B Marketing Doesn’t Have to Be Boring

Get Inspired With These Examples of Innovative Brand Communication


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Tags: Blog, Content, CX, Social, Trends

How to Best Serve Your Customers

Are you planning for and executing in the ways that will match your customers' needs and customer journey? "Change your program, change your world"... a combination of...


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Tags: Blog, CX, Meetings

Top 5 Challenges in the EBC and How to Overcome Them

Adopting a Cross-Functional Business Strategy to Power Your Executive Briefings


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Tags: Blog, CX, Data, Digitization, Meetings

Companies Are Turning to Mobile for Modern Venue Ops, Here’s Why

Mobile is A Reliable and More Direct Channel for Communicating with Audiences While Merging Digital and Physical Experiences.


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Tags: Blog, Mobility, Thought Leadership, Campus

Here’s Why “Omni-Channel” Means “Customer-Centric”

Defining a Modern CX Term You Need to Know


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Tags: Blog

CX Stories We Love: The Relationship Between A Business and Customers

Customer Experience Feats That Make it Valentine’s Day Every Day


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Tags: Blog, CX, Social

The Next Step In Enterprise Digital Transformation: Smart Campus

Why Merging Physical Spaces and Digital Tech is a Winning Strategy


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Tags: Blog, Content, Digitization, Innovation, Integrated Tech, Social, Thought Leadership,

Community Managers Are Your New Key Players

How Digital Communities Are Changing Business


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Tags: Blog, Communities, Thought Leadership

Examples Of The Best Brand Community Landing Pages

These Online Communities Have Customer Engagement Down To An Art


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Tags: Blog, Communities, Social, Thought Leadership

What Mobile Event Technologies Will Reign Supreme In 2019?

These Are The Top Event Planning Technologies And Solutions That Will Play A Significant Role In The Event Industry Throughout 2019


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Tags: Blog, Digital Signage, Digitization, Events

The Evolution of Customer Experience Through the Ages

CX Tech has Transformed the Way Brands Engage with Customers


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Tags: Blog, CX

Business Savvy: Digital Customer Experience

The Impact of High Performance Customer Experience Tech


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Tags: Blog, CX, Digitization

Your Most Valuable Sales Tool: The Executive Briefing Center

Sales Enablement Has Changed Irrevocably Due to Modern Tech.


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Tags: Blog, Digitization, Innovation, Meetings, sales

Community Software Is Not Dead
November 20, 2018

Community Software Is Not Dead

The Technology Behind Creating Digital Communities is Alive and Well - It Has Only Changed


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Tags: News, Blog, Communities, Content, CX

Aruba ATM 2018 Powered by the Next Generation of Event Tech: The CXApp

How Do You Deliver On-Point Customer Experience to More than 3,100 Attendees at a Major Event? The CXApp, that’s How.


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Tags: Blog, Events, Features, Integrated Tech, Location Services

In a Connected World, Kindness Leads to Business Success

How Being a “Kind Business” Drives Customer Experience and Employee Engagement


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Tags: Blog, Communities, CX, Digitization, Employee Engagement, Integrated Tech

Five Bone-Chilling Customer Experience Mistakes

On the Eve of Halloween, We Explore Common Missteps That Can Lead to Downfall 


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Tags: Blog, CX, Employee Engagement, Mobility

Why Content Impacts Customer Experience At Executive Briefing Centers

Without a Well-Maintained Content Library You Can’t Hope to Compete in Today’s Content-Centric World


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Tags: Blog, Content, Meetings

Shifting to Digital Corporate Communities

Mobile Tech and Online Social Communities are Vital to the Future of Corporate Engagement Strategies


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Tags: Blog, Communities, CX, Employee Engagement

So You Want New Event Tech?
October 9, 2018

So You Want New Event Tech?

10 Tips for Evaluating and Incorporating Event Planning Solutions


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Tags: Blog, Digitization, Events, Features, Innovation

Exploring a Different Aspect of Your CX Program: The Role of Emotion

How to Connect With Your Audience in a Profound Way


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Tags: Blog, CX, Thought Leadership

Digital Natives and Customer Experience
Mobile-First CX is Key to Understanding Digital Natives; The Generations Who Spend Their Daily Lives Engorged On Tech
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Tags: Blog, Content, Digitization, Innovation, Mobility, Thought Leadership

Playing the CMO: Digitization, Data, and Mobile Apps In the Workplace

Over the last decade, the role of the CMO has evolved considerably. Once a marketing-centric role that entailed stewardship of a brand, this job description has been...


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Tags: Blog, Data, Digitization, Mobility, Workplace

Don’t Call it a Comeback: The Rise of Audio Content and Podcasts

Experiment With Different Media For Your Branded Content


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Tags: Blog, Content, CX, Integrated Tech, Thought Leadership, Trends

Fast Paced Business Needs Mobile Solutions To Engage With Customers

Mobile can inherently accomplish many things that static or desktop channels cannot. It is an essential platform for engagement that no business should ignore,...


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Tags: Blog, CX, Meetings, Mobility

Want to Build Positive Customer Experience? Start with Your Employees

Delivering an optimal customer experience is, without a doubt, one of the most critical aspects of building a successful business. It is what directly influences the...


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Tags: Blog, Communities, CX, Employee Engagement, Mobility

Metrics or Bust: The Business Insights You’ll Need Most To Improve CX

The Value Of Data For the Customer Experience Journey


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Tags: Blog, CX, Data, Integrated Tech, Mobility, Trends

Top Five Mobile-Powered CX Touchpoints In Business Right Now

It doesn’t matter what market you serve, customers from all walks of life demand a responsive, seamless digital experience and they want it as soon as possible — like...


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Tags: Blog, CX, Digitization, Mobility, Thought Leadership, Trends

Embracing User Generated Content for Enhanced Customer Experience

Why User-Generated Content is the Best for High Customer Engagement


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Tags: Blog, Communities, Content, CX, Thought Leadership

Five Mobile Features That Help Event Apps Stand Above the Competition

 Event Tech to Sharpen Your Competitive Edge


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Tags: Blog, CX, Events, Features, Integrated Tech, Mobility, Thought Leadership

Mobile Notifications: The Driver for Modern Communications

Communication, as a whole, is an incredibly powerful and necessary process for any business operation. It drives relationships internally and externally, and helps boost...


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Tags: Blog, Communities, Events, Features, Meetings, Thought Leadership

Top 5 Reasons Mobile Apps Power the Re-Emergence of Online Communities

Online, mobile-friendly communities are thriving rapidly in today’s digitized landscape.


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Tags: Blog, Communities, Content, CX, Mobility, Thought Leadership

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