CX INSIGHTS

Stories, trends, announcements, and thought leadership for customer and workplace experience

Smart Campus Personas For the Workplace

Personas That Use and Benefit From a ‘Smart Campus’ Mobile App In The Workplace


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Tags: CX, Data, Digitization, Infographic, Campus

Event Spotlight: A Journey to Capitol Hill

The Best Meeting Professionals Share Their Wisdom


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Tags: Case Study, Data, Events, Infographic

Top 5 Challenges in the EBC and How to Overcome Them

Adopting a Cross-Functional Business Strategy to Power Your Executive Briefings


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Tags: Blog, CX, Data, Digitization, Meetings

10 Engaging Tips to Boost Meeting Participation

It’s Time for Meetings to Evolve


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Tags: CX, Data, Meetings, Customer Insights, sales

Personalization Strategies That Work

Applying Personalization Techniques To Improve CX


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Tags: CX, Data, Infographic, Innovation, Customer Insights

The Numbers: Customer Experience Mobile App Results

B2B Smart Meeting Tech Performance Review


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Tags: CX, Data, Infographic, Meetings

Playing the CMO: Digitization, Data, and Mobile Apps In the Workplace

Over the last decade, the role of the CMO has evolved considerably. Once a marketing-centric role that entailed stewardship of a brand, this job description has been...


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Tags: Blog, Data, Digitization, Mobility, Workplace

Metrics or Bust: The Business Insights You’ll Need Most To Improve CX

The Value Of Data For the Customer Experience Journey


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Tags: Blog, CX, Data, Integrated Tech, Mobility, Trends

Community Spotlight: The CXApp Is The Place to Express Yourself

Forbes calls 2018 “the year of the Employee Experience,” and for good reason. With the transition to all things mobile, the competition for motivated, skilled talent...


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Tags: Case Study, Communities, Content, Data, Features, Integrated Tech, Mobility,

Optimizing the Customer Experience

Anytime is the perfect time to assess the current state of the modern customer experience journey and figure out what’s actually panned out and where we’re going in...


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Tags: Blog, CX, Data, Digitization, Thought Leadership, Trends

Designed to safeguard an individual’s data, the new GDPR (General Data Protection Regulation) policy has certainly made headlines... and hit your inboxes. In effect as...


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Tags: Blog, Communities, Data, Digitization, Events, Meetings, Mobility,

Ah, the five W’s of customer communication and the general customer journey. Principles as old as time.

Who, what, when, where, and why?


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Tags: Blog, CX, Data, Integrated Tech, Mobility, Thought Leadership

Mobile App KPI's to Keep Top of Mind

Tips for Evaluating Mobile App Performance


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Tags: Data, Infographic, Mobility, Trends

Streaming News Tactics for Your Business

The Power of Social Features for Staying Connected


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Tags: Blog, Data, Digitization, Social, Thought Leadership

The Top Tech Trends from CES 2018

This year's CES is proving to be an interesting one. With blackouts, rain interferences, cool new tech, and 'smart experiences, we're monitoring the trends coming out...


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Tags: Data, Digitization, Infographic, Innovation, Thought Leadership

5 Tips for Combatting Mobile App Attrition

Since 2010, mobile-first web design and standards have taken hold and grown considerably year after year to be what they are today. At that time, Google’s CEO Eric...


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Tags: Blog, Communities, Data, Digitization, Features, Integrated Tech

Mobile Apps By the Numbers: The Digital Marketplace

To app or not to app? Have we reached mobile app saturation? Is their business relevance in a B2C app?


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Tags: Blog, Data, Integrated Tech, Thought Leadership

Big data and modern technology for the workplace of the future

With each generation comes a remapping of the workplace or the modernization of business. Gen X’ers, for example, were known for their work ethic, fighting the good...


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Tags: Blog, CX, Data, Digitization, Innovation, Integrated Tech, Social,

Increasing Customer Awareness with A Mobile App

Social Mapping Thanks To Data Analytics

 


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Tags: Blog, Data, Features

Proximity Marketing w/ Beacons for Managing Customer Experience

Location and Bluetooth-based beacon marketing is a relatively new and fresh opportunity in the retail, enterprise, and business world. Often called proximity...


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Tags: Data, Features, Integrated Tech, Campus

Customer Experience 360 : See What’s Happening In Their World

There are 360° in a full circle. When you identify a point on a circle, you can determine the relative angle. Each time you increase/decrease 1° you’re creating a new...


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Tags: Blog, Data, Integrated Tech, Meetings, Customer Insights

Social Mapping: Charts for Enhanced Insight

Did you know that 94% of online adults have at least one social media account, and social media advertising is growing at a rate of 20% per year? In fact, social...


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Tags: Blog, Data, Events, Social

Mobile Experience Apps and the Prolific Data that Follows

How Mobile Plays A Part In Your Data Management Strategy


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Tags: Blog, Data, Digitization, Meetings

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