CX INSIGHTS

Stories, trends, announcements, and thought leadership for customer and workplace experience

What Makes a Good Partner?

Shhhhh…. what do you hear right now? If we were having a conversation, or I was reading this aloud on some audible playback, what would you hear? Well, to the first...


( read )

Tags: Blog, Communities, Thought Leadership

The Marathon of a Good Briefing Program (Customer Experience Journey)

The theme at this year’s ABPM (Association of Briefing Program Managers) was that striving to be or becoming a world-class briefing program is like running a marathon....


( read )

Tags: Blog, Meetings, Thought Leadership

Adopting a Customer-First Approach to Business Decision-Making

At the start of 2017, there are a number of new technologies you may be considering adopting for your business. Maybe you’re thinking of investing in marketing...


( read )

Tags: Blog, Thought Leadership

Executive Buy-In: Getting to a Yes

Advocating for Digital Transformation


( read )

Tags: Blog, Digitization, Meetings, Thought Leadership

IoT and Me: A CX Approach to the Internet of Things

An Introduction to "Contextually-Aware" Tech


( read )

Tags: Blog, Digitization, Innovation, Integrated Tech, Thought Leadership

A CXApp Persona Journey: Executives and the C-Suite

A day in the life series: Volume 3


( read )

Tags: Digitization, Features, Meetings, Thought Leadership, Video

Strategies of a 21st Century Planner

In an era of constant change and accelerating innovation, it's the people that are incorporating technological advancements and highly personalized strategies that we...


( read )

Tags: Digitization, Infographic, Innovation, Thought Leadership

A CXApp Persona Journey: The Customer

A day in the life series: Volume 1


( read )

Tags: Digitization, Features, Meetings, Thought Leadership, Video

The Evolution, and Future of Customer Experience

The Grand CX Journey


( read )

Tags: Blog, Digitization, Innovation, Thought Leadership

Closing the Technology Gap
November 29, 2016

Closing the Technology Gap

There is an indisputable gap in early adoption of new technologies between generations. Millennials—who grew up with Internet-connected computers in their homes and had...


( read )

Tags: Blog, Innovation, Thought Leadership

Steps to Achieve Executive

Let's face it, sometimes we  have a good idea and everyone is on board. Well... almost everyone. 


( read )

Tags: Features, Infographic, Innovation, Thought Leadership

They Want It All, They Want It Now: A Mobile Mindset for Your Business

How a Mobile Mindset Helps Customer Experience


( read )

Tags: Blog, CX, Digitization, Mobility, Thought Leadership

Game-Break Digital Moments

You, Me, and the "Second Screen"

Let’s talk Warriors. As the NBA Finals came to the final showdown between the Golden State Warriors and the Cleveland Cavaliers, the...


( read )

Tags: Blog, Digital Signage, Digitization, Thought Leadership

Subscribe Today!

Your finger on the pulse of digital transformation and experience

CX Insights