As technology has become more advanced, with numerous new devices and platforms to choose from each year, so has our accessibility. As consumers, we all have our heads in the cloud, so to speak. Always connected. Always ready for the next opportunity to be ahead of the curve. It's time to use this to our benefit.
You may think that, with this never-ending list of new technologically driven channels, onboarding a single customer has become increasingly complicated. Though the initial adoption of a new piece of technology may be daunting, think of the possibilities you now have for increasing the speed, capacity, and turbulence of your customer interactions.
Aberdeen tells us that "companies with the strongest omnichannel customer engagement strategies retain an average of 89% of their customers, as compared to 33% for companies with weak omni-channel strategies." Through these strategies, we have the ability to not only reach our customer anywhere, anytime, but we can better understand and connect with them as they travel through the customer experience journey. "Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves." - Steve Jobs
Let us show you how starting this process with the CXApp can be as easy as 1, 2, 3: