In the world of instant gratification, if your customer says ‘trick or treat’ you give them a treat. Always give them a treat.
On this hallowed evening, consider some of these scale-tipping, jaw-dropping, jump out and scare you figures that should ward off any evil-doers or naysayers.
This is no guise but straight-forward industry insights that reveal delighting and doing customer experience right should be a business priority.
Here are the top things to note:
- Technology and machine learning are on the rise
- Customer perception isn't being met
- Mobile-experience is increasingly important
- Businesses need to upskill to meet digital transformation
- Bas customer experience is overwhelmingly detrimental (more than positive customer experience)
- Customer expectations continue to grow and change
Customer Experience Stats That You Should Know
When looking to create or refine your customer experience program, consider these statistics and the weight they carry on the overall experience with your business.
.png)
