Table of Contents

Say Hello To the Flexible Workplace

A Cultural Shift in Workplace Expectations

When it comes to the workplace, expectations have changed. Much of it comes down to the way office space is going to be built and planned for in the future. Many companies are adjusting the way their physical spaces will look, perform, and what they can/will offer their employees. 

CIOs anticipate 34% of the workforce will work-from-home long-term, doubling the remote workforce from anything recorded prior to 2020.

  • Office spaces will become smaller and/or more spread out 
  • Desks will outnumber employees
  • Workstation usage will be an as-needs basis: collaboration vs independent work
  • Technology will play an important role in managing physical spaces (e.g. reserving conference rooms, booking desks, navigating high density hot spots in and around the office). 

Employees require a stronger connection to physical spaces even if they're at home or on-site so they can plan their work week more effectively. 

Additional Insights:

Capacity Control and Monitoring

The Impact Of De-Densification

De-densification of the office equates to less people but the same amount of space. Some companies are looking to reduce their real estate footprint, and others are just looking at ways to optimize the space they have in this new world of work we're planning for.

In order to manage employee expectations in and around the workplace, we first need to influence behavior and expectations. Not everyone needs to be in the office at the same time on the same day. This leads to a multitude of workplace planning requests such as basic reentry, phased reentry, enhanced cleaning protocols, real-time communications, efficient space planning, and resource allocation. 

That's why companies are turning to technology to help them manage spaces, people, desks, conference rooms, and other 'office' related capital. These new workplace needs require companies to have a way to control occupancy and monitor it in real-time. 

Comprehensive workplace solutions help facilities answer questions like: 

  • How many people are on-site today, tomorrow?
  • How many people do we want to have in this building at one given time?
  • How well used is our space?
  • What is the available/active inventory of shared desks?
  • What workstations need to be cleaned?
  • What are popular building entry/exit times?
  • And more key occupancy metrics...

Not sure where to start? Check out this article on Tips For Managing Spaces and the Workforce Upon Reentry

To keep reading about office desking and space management, grab the brochure here!

Hot Desking, Hoteling, Shared Desks

Assigned Seats Amidst A Desk Shortage

As organizations begin to adopt the idea of less desks, more space, and physical distancing... the question becomes - what do we do with all the assigned desks.

Well, you don't have to start from scratch, assigned desks do still work and can be beneficial for specific segments of the workforce (i.e. support staff or task force teams). But the majority of the workforce doesn't necessarily have to have a dedicated desk, especially if they are only coming into the office 3 - 4 days a week.

This creates a 'desk inventory' that can be best managed through hot desking and desk hoteling principles.

  • Hot Desking - On demand desk booking through mobile, NFC, beacons, and displays (on-site)
  • Desk Hoteling - Reservable in advance through mobile app or other scheduling systems (off-site)

For other types of seating arrangements and how to leverage them, check out this article!

Desk booking technology and these alternative forms of seating are shaping the way we organize, occupy and manage spaces in the workplace. It's changing behavior and empowering people to make safer decisions based on where they need/want to sit, how many people are in the office, what type of work environment or neighborhood is most suitable, and real-time availability. 

→ Watch CEO Leon Papkoff give a quick overview of desk booking technology.


Additional Insights:

The CXApp Desks Brochure

Three Advantages of Desk Booking Software

Smart Desking In the Workplace, What You Need To Know

Welcome To the Neighborhood: Matching Spaces with Employee Needs

See how this impacts employees > Persona One Pager


>> Check out this product launch announcement for more on The CXApp Desks Booking App

Employee Productivity

Increased Flexibility On and Off the Job

High performing organizations with top talent offer employees more flexibility of where and when work is done. Employees, do find it easier to work harder and smarter when they have control over their working conditions.

50% of the C-suite believe they are increasing efficiency and productivity in the workplace with new tech, but only 22% of middle management agrees.

On the go access 'to the workplace' is vital for today’s fast-paced world of work, leading to lower absenteeism, higher performance, and lower turnover of high value employees. And it is essential for employees to have the support of technology tools to be productive.

Mobile apps and workplace technology hubs streamline all employee touchpoints into one central command center. Employees spend less time checking emails, they easily can book meeting rooms or desks, connect with colleagues, order lunch, find a parking spot, jump on a virtual meeting, find the closest coffee bar, search for an unoccupied/available desk and more... when leveraging a 'one' workplace solution. 

All of these activities add up to time. And if your employees have to make a phone call to ask a question, open up their laptop to ask for help, or walk from building to building to find an available meeting room - their time is being wasted.

We still need people to work together to move business forward - and productivity boosts win!

Learn More: Employee Engagement Tactics That Matter

Other Considerations:

Digital Workplace Experience Trends

The Connected Workplace

The office, now, is everywhere. Giving employees and teams the ability to manage different types of ‘office scenarios’ from their personal device will be the dominating path forward for a lot of companies.

Tech companies are trying to solve for this new problem - collaboration between the increasing number of remote workers - while also implementing workplace features that attract employees back to the office.

Here's what we're seeing emerge in the digital workplace:

  • Workplace Ecosystems - tying more products and more data together for a single customer
  • Unified Experiences - one app or one hub, reducing siloed information and app overload
  • Increased Insights - health and wellness technology to eases nervousness around going back into the workplace
  • Spatial Visualization - real-time dashboards that give global organizations their per building, per location real estate data and usage patterns across people, desks, and shared spaces

What we're trying to solve (at The CXApp), is a more encompassing approach... “If you want to know something - get it from the app”

Learn About the CXApp Smart Campus Solution


Helpful Reads:  

Desk Scheduling Software To Manage Flexible Seating

Return to work safely, and support hybrid workplace experiences with access to on-the-go tools

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"Overall, we hope to give employees a better understanding of their workday flow from elevator usage, to finding desks, viewing upcoming meetings, ordering food, sharing company announcements or events - it's the whole workplace experience."

Leon Papkoff, CEO The CXApp