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The Connected Employee Journey: An On-the-Go Experience

By The CX App
employee journey touchpoints

Large companies are inherently complex. Work environments in as much are stagnant, but workers come and go. Therefore information is disconnected and piling up. 

People, machines, devices, and physical spaces are part of an emerging, smart workplace network that is necessary for many large organization’s digital transformation and employee engagement initiatives.

A mobile app is more relevant than ever, as teams begin to reenter the post-pandemic workplace in phases and at reduced capacities, to serve as a connection point for an increasingly distributed workforce.

The new employee journey must accommodate anytime, anywhere access to workplace tools that make it easier to navigate and engage with a distributed workforce across content, communications, and smart, automated experiences.

The new work-form-anywhere experience

COVID-19 has changed the way we all work, and we find ourselves moving towards a permanent hybrid workplace – one where people will occupy and move between  ‘work’ locations, at home, on the road, and in traditional offices. 

The very meaning of being “at work” will change for employees on the smart campus. Employers can expect higher engagement and efficiency as workers become fully connected to each other and their environment. Mobile-centric employee journeys streamline collaboration, make information sharing easy and provide employees with an always-on companion for navigating the physical campus.

Part of a good return to work strategy is to have the tools and technology in place that can support experiences in the new workplace, such as: keeping employees informed and engaged, joining meetings virtually and/or in person, reading company news, participating in events or promotional activations, accessing employee perks, providing access to existing tools, and automating routine tasks to make interactions around te workplace simpler, low-touch, and safer.

Let's take a look at the connected employee experience:

Connected Workplace Touchpoints

Strategic areas of focus for creating a connected workplace 

A flexible employee experience journey aids in work from home and work from anywhere scenarios. However, in times of uncertainty, companies need to ramp up strategic areas that impact overall work environments and workplace experience initiatives to address real problems/solutions employees may be facing while working remotely and potentially coming back into the office. All of the new employee journey touchpoints fall into these main areas of focus:

COMMUNICATIONS: With a distributed workforce, there is higher reliance on increased communications and transparency through sharing company information in real-time. Features that keep employees informed through newsfeeds, bulletins, notifications, events, networking, polls, surveys, proximity-alerts, and urgent safety notifications. 

CONTACTLESS INTERACTIONS: This shift in workplace experience is putting a focus back on smart, connected spaces and leveraging IoT devices and sensors to create 'low-touch' or even ‘no-touch’ environments. Features that help facilities with automated contactless interactions include: mobile food ordering, digital badges and remote access, conference room relay, and booking rooms/desks via NFC, beacons, apps, and sensors. 

ACTIVE MONITORING: Who, when, and how many people are walking through your doors and across your campus is hard to monitor, but nonetheless a huge point of focus for workplaces to begin to monitor and control. Features that aid in operational awareness include: contact tracing, employee density monitoring, visitor management, live maps/navigations, daily employee health questionnaire, as well as a cleaning and maintenance service queue. 

No small task. These elements must be included for the new world of work.

An easily accessible hub should be the first and last thing used to build a positive work culture that is sustainable and stretches across at home, on-site, and in transit experiences that are part of the employee journey. This type of innovation provides employees, teams, and operations opportunities for engagement for the now, the tomorrow, and future scenarios that remain to be seen.

#FutureOfWork

Tags: Infographic, Employee Engagement, Integrated Tech, Mobility, Location Services, Workplace, Desks

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