Beyond general job satisfaction, engagement means you've made a meaningful connection with your employees. They are emotionally compelled to contribute and use discretionary effort to influence the company's direction and business outcomes. It's the difference between someone who just shows up to collect a paycheck vs. someone who truly believes in the organization's mission and is ready to go the extra mile to ensure success.
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Here's how to encourage participation in meetings for both customers and employees:
Thanks to the shift to all things mobile, businesses now have the opportunity to engage with employees in a more personal, effective way. Digital platforms make better communication possible; your company's leadership should take advantage of this and be at the forefront of transparent discussions with the workforce.
The best employee engagement strategies:
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Employee engagement revolves around building a community, just as you would for customers, only geared towards your workforce instead. This involves designing your culture around cross-functional processes, news, events, and conversations that increase openness. Your employee community will likely involve both physical elements, such as events, and digital components such as an online platform.
Employees want to:
Here's how your company values play into team engagement: Kindness Leads to Success
Our CEO shares his insights on the importance of EX:
A great way to keep employees engaged is to cut down on noise. Surface the most important communications and make them easily accessible to all team members. Mobile-first strategies are especially useful, since they ensure that relevant employee content and company information can be accessed anytime, anywhere.
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Experiment with different media: The Rise of Audio Content and Podcasts
Nowadays, nearly every team includes members who either travel extensively or do all of their work remotely. This reality complicates your engagement efforts, as you must ensure people who aren't physically present feel equally included. The digital components of your EX program are going to be crucial to overcoming this obstacle. In fact, if used correctly, tech solutions can boost on-the-go productivity for the entire team as well as support remote employees by offering immediate access to content and real-time news.
There's an app for that:
Share valuable information to make your app indispensable: Why Content Feeds Are Necessary
Employee experience (EX) is the future of business success. When employees can use the latest, most efficient technology, they gain valuable access to company-wide tools and systems. Once that happens, prepare to see your productivity increase.
Get a glimpse of the future of work: Persona Spotlight: Employee
Employee engagement is fueled by tools that create a collaborative and passionate workplace culture. When implemented correctly, these digital solutions can also provide actionable insights, increase productivity and accelerate decision-making.
Download the 'Digital Communities' brochure to learn why the CXApp will become the basis of your EX program!
"Employee engagement has always been crucial to business success. If you're not using the best available technology to help you tackle this age-old challenge, you're simply missing out."
Leon Papkoff, CEO The CXApp