Good corporate communication entails effective information sharing and quick decision-making. It's the difference between an agile business who reaches the finish line first ... and everyone else.
Achieving good communication is all about data management. Data should be well-organized and easily accessible. A big part of that means storing data in one place: a “hub” of communications. This hub is a digital space that both houses information and allows team members to collaborate and share ideas.
The main benefit to improving corporate communication is getting more accurate and actionable insights. On its own, data is just a bunch of facts and figures. Buried within are solutions your business needs.
By creating a hub of communications, you’ll be able to glean more crucial insights from your data, improving both internal operations and customer interactions.
Learn more here:
Further reading on data management:
Employees don't feel motivated when the work they do isn’t impactful or even useful. For instance, spending a few hours each day ‘doing email’ is notoriously frustrating for many.
Good corporate communication helps keep employees satisfied by saving their time and effort. Choosing the right configuration of communications tools encourages collaboration and learning. Your team becomes more engaged when it is free to focus on higher-priority tasks.
Here are resources on the connection between communication and employee engagement:
Get Real Insights From This Case Study: Sales Enablement Teams
Most businesses now have a digital brand community: an online space where followers can connect directly to the company and to each other.
While your digital brand community offers an avenue for customer acquisition, customer retention is equally important. Your communication savvy colors the impressions customers will form of your business over time. First and foremost, do not make it challenging for them to reach you. Depending on the demographic you serve, your communication tools should align with the channel most convenient to the customer.
Nowadays, there are a lot more communications options for businesses to make use of: chat bots, video calls, instant messaging, mobile app notifications, social media and more. There’s no longer any excuse for being out of touch with customers.
Of the aforementioned tools, mobile stand out. This technology is one of the most powerful new ways for companies to engage their audience. Leveraging this tool allows you to create personalized interactions on a grand scale.
Communication tech insights:
When it comes to social media, listening is the highest priority. Valuable feedback fresh from your audience has to find its way back to your team, so you can develop new strategies.
Niche digital spaces provide one of the best ways to hear the voice of the customer. In fact, many companies are creating their own social platforms, which serve as ultimate all-in-one-place brand communities. This is an excellent strategy for consolidating corporate communications.
Read about social media and digital brand communities:
Your communication tools disseminate thought leadership content, which creates audience engagement, which is in turn fed back into your corporate communications strategy.
This process is self-reinforcing, bringing more success with each turn.
Some useful tips:
Check out these examples of companies that communicate well:
Fill out the form to schedule a free consultation with the CXApp team.
"Effective communication is at the heart of customer experience. Thanks to mobile technology, corporate communication can now be faster and more impactful than ever before."
Leon Papkoff, CEO The CXApp