CX INSIGHTS

Stories, trends, announcements, and thought leadership for customer and workplace experience

Keeping Employees Engaged In Today’s Work-from-Home Climate

Even before the current times within which we work, many organizations were shifting to remote and home-based work operations. If not full time, more and more people...


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Tags: Blog, Communities, Employee Engagement, Social, Trends, Workplace

Touchless Interactions In the Workplace: A Brainstorm Session

Many companies are starting to plan their return to work strategies. It’s only a matter of time before the economy, which ground to a halt, is jump-started. 


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Tags: Blog, Digitization, Employee Engagement, Integrated Tech, Mobility, Thought Leadership, Trends,

Virtual Briefings & Remote Customer Meetings: More Relevant Now

Depending on your industry, of course, several businesses (especially in tech) are still in operation. But employees are not working on-site but remotely from home. And...


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Tags: Blog, CX, Digitization, Meetings, Thought Leadership, Trends, Workplace

Digital Community Trends That Matter

In the era of experience, how you treat your audience matters. Here are the trends that will help you make the most of it.


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Tags: Blog, Communities, CX, Thought Leadership, Trends

PropTech Trends We Love
February 13, 2020

PropTech Trends We Love

The business of property technology (propTech) is booming. All because employees, customers, and tenants want better - and more personalized- onsite experiences. 


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Tags: Infographic, Thought Leadership, Trends, Campus, Workplace

The 2020 Customer Experience Trends That Matter

Every business should focus on providing a consistent, cohesive and seamless omni-channel customer experience. The problem is that today’s audiences want something more,...


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Tags: Blog, CX, Thought Leadership, Trends

Internal Communication Stats & Trends To Consider

When we think about workplace experience, often we go to tools, technology, leadership and other facets first that we want to fix or improve upon. Its not necessarily a...


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Tags: Infographic, Employee Engagement, Trends

Digital Demands of the Modern Employee

As more Gen Z, iGen, Centennials enter the workforce, they bring with them a level of expectation that previous generations did not. They grew up with the technology...


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Tags: Infographic, Employee Engagement, Mobility, Trends, Workplace

The Ever-Evolving Role of the CX Professional

The greatest CX managers are willing to change, in the face of the ever-evolving world around them. Only then can CX initiatives become transcendental.


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Tags: Blog, Digitization, Employee Engagement, Mobility, Trends, Campus

6 Trends That Enhance the Workplace Experience

In today’s hyper-competitive business landscape, companies must take every opportunity to jump ahead of their rivals. This includes looking for new, innovative ways to...


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Tags: Blog, Trends, Campus, Workplace

Mobile Apps Bringing New Meaning To Career and Job Fairs

In person job fairs and career fairs may be a bit archaic. With so many online tools for finding jobs and preparing for your future exist, and "who you know" seems to...


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Tags: Blog, Events, Features, Mobility, Trends, Campus, Location Services

Book A Desk - The Latest Trend In Modern Workplaces

Goodbye designated workspaces, hello flexible opportunities and mobile-driven organization opportunities.


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Tags: Blog, Mobility, Trends, Campus, Desks

Q&A With The CXApp CEO: Employee Engagement and Workplace Experience

We sat down and chatted with The CXApp CEO Leon Papkoff and discovered sometimes the best way to connect with people is by sharing barbecue and beer at the company...


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Tags: Digitization, Employee Engagement, Innovation, Integrated Tech, Thought Leadership, Trends, Campus

Five Best Campaigns That Prove B2B Marketing Doesn’t Have to Be Boring

Get Inspired With These Examples of Innovative Brand Communication


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Tags: Blog, Content, CX, Social, Trends

What Students Are Looking For In A Collegiate Mobile App

Find Out What the Newest EdTech Has to Offer


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Tags: Infographic, Innovation, Mobility, Trends, Campus

Top Tech Trends Shaping University Life

Starting in 2019, Higher Education Campuses Will Become Truly High-Tech Thanks to Smart, Connected Technologies and These Trends


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Tags: Digitization, Innovation, Integrated Tech, Thought Leadership, Trends, Campus, Location Services

Your Video Introduction to the Smart Campus Solution

@LeonPapkoff and @tvaneven Discuss Trends in the Modern Workplace Solved by a Mobile App Platform


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Tags: CX, Digitization, Innovation, Trends, Campus

Top 5 Benefits of Geolocation Technology

What To Expect From Indoor Mapping And Wayfinding


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Tags: Digitization, Infographic, Trends, Campus, Location Services

Why “Digital Transformation” Should Be In Your Vocabulary

Defining the Term at the Forefront of Enterprise Technology and Customer Experience


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Tags: CX, Digitization, Innovation, Thought Leadership, Trends, Campus

What Can Location Services and Indoor Navigation Can Do for You?

Modern Location Service and Geospatial Technologies are Transforming the Corporate Campus. Here’s Why.


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Tags: Digitization, Integrated Tech, Trends, Campus, Location Services

The Next Step In Enterprise Digital Transformation: Smart Campus

Why Merging Physical Spaces and Digital Tech is a Winning Strategy


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Tags: Blog, Content, Digitization, Innovation, Integrated Tech, Social, Thought Leadership,

The State Of Customer Experience In 2019

CX Trends That Will Shape The New Year


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Tags: CX, Innovation, Thought Leadership, Trends

Niche Digital Communities Are The Way Of The Future

Because Of The Benefits They Provide, Specialized Online Communities and Brand Communities Have Begun To Overtake Traditional Platforms


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Tags: Communities, Content, Digitization, Innovation, Integrated Tech, Trends

Feature Spotlight : Podcast Player

New From the CXApp: Take Your Business On-Air With a Podcast


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Tags: Content, Features, Trends, Tutorial

Customer Engagement Powered by Social Media and Brand Communities

Strengthen Your CX Program With Online Communities


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Tags: Digitization, Infographic, Innovation, Social, Trends

Don’t Call it a Comeback: The Rise of Audio Content and Podcasts

Experiment With Different Media For Your Branded Content


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Tags: Blog, Content, CX, Integrated Tech, Thought Leadership, Trends

Metrics or Bust: The Business Insights You’ll Need Most To Improve CX

The Value Of Data For the Customer Experience Journey


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Tags: Blog, CX, Data, Integrated Tech, Mobility, Trends

Top Five Mobile-Powered CX Touchpoints In Business Right Now

It doesn’t matter what market you serve, customers from all walks of life demand a responsive, seamless digital experience and they want it as soon as possible — like...


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Tags: Blog, CX, Digitization, Mobility, Thought Leadership, Trends

Hashtags, Emojis, GIFs..Oh My!

How To Speak the Language of the Internet


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Tags: Infographic, Social, Trends

Optimizing the Customer Experience

Anytime is the perfect time to assess the current state of the modern customer experience journey and figure out what’s actually panned out and where we’re going in the...


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Tags: Blog, CX, Data, Digitization, Thought Leadership, Trends

Designed to safeguard an individual’s data, the new GDPR (General Data Protection Regulation) policy has certainly made headlines... and hit your inboxes. In effect as...


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Tags: Blog, Communities, Data, Digitization, Events, Meetings, Mobility,

Easy On-boarding with the CXApp

As technology has become more advanced, with numerous new devices and platforms to choose from each year, so has our accessibility. As consumers, we all have our heads...


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Tags: CX, Digitization, Infographic, Integrated Tech, Mobility, Trends

Cross-Functional is the New Sales Channel

The Modern Approach to Sales Enablement


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Tags: CX, Digitization, Infographic, Meetings, Thought Leadership, Trends

From Rolodex to Robots: Why Automation Matters In the Modern EBC

 The Evolution of the EBC Experience


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Tags: Blog, Innovation, Integrated Tech, Meetings, Trends

The Trends Shaping Customer Experience

It’s time to accept the inevitable. Your customers now hold the power to make or break your business. Their expectations are increasing in proportion to the rapid pace...


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Tags: CX, Digitization, Infographic, Innovation, Integrated Tech, Mobility, Thought Leadership,

Mobile App KPI's to Keep Top of Mind

Tips for Evaluating Mobile App Performance


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Tags: Data, Infographic, Mobility, Trends

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