CX INSIGHTS

Stories, trends, announcements, and thought leadership for customer and workplace experience

Reimagining Human Connection and Customer Experience In a Virtual World

Take a moment and think. What happened to your meetings? Did they change? What happened to your customer experience? Did they change? Did they get put on-hold? 


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Tags: Blog, Content, CX, Meetings, Trends

Your Workplace Questions Answered

Uncertainty fuels confusion. Confusion creates chaos. Let's address the uncertainties by answering some of your  commonly asked questions about the State Of Work and...


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Tags: Digitization, Innovation, Trends, Campus, Workplace

Tips for Managing Spaces and the Workforce Upon Re-Entry

Many companies are preparing for the big return, with discussions centered around new policies and practices that value health and safety. One of the biggest problems...


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Tags: Blog, Digitization, Innovation, Integrated Tech, Trends, Campus, Workplace

Why Location Services Are the New Business Commodity

Business intelligence is the collective process of acquiring data pertaining to your business, customers and operations through modern technologies, applications, and...


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Tags: Blog, Integrated Tech, Mobility, Trends, Campus, Wayfinding, Workplace

Distributed Workforce Communication Goals

In times of crisis, communication is goal #1. Employees, teams, partners, stakeholders, you name it - need regular and focused communication around different facets...


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Tags: Infographic, Employee Engagement, Social, Trends, Campus, Workplace

Understanding the Evolving Business Landscape

The current state of the business world, alongside many social factors, is giving rise to new terminologies, practices, and protocols in the workplace that may have...


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Tags: Trends, Workplace

The Connection Points of A Distributed Workforce

If 2020 is the year of 'work-from-home', could that mean 2021 is the year of the distributed workforce?


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Tags: Features, Infographic, Employee Engagement, Integrated Tech, Mobility, Trends, Campus,

Leveraging QBRs Effectively In a Remote World

It’s no secret that everything has changed. But for how long? When everyone returns to work en masse, and the market picks up again, business interactions will be...


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Tags: Blog, CX, Meetings, Thought Leadership, Trends, Customer Insights

Keeping Employees Engaged In Today’s Work-from-Home Climate

Even before the current times within which we work, many organizations were shifting to remote and home-based work operations. If not full time, more and more people...


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Tags: Blog, Communities, Employee Engagement, Social, Trends, Workplace

Touchless Interactions In the Workplace: A Brainstorm Session

Many companies are starting to plan their return to work strategies. It’s only a matter of time before the economy, which ground to a halt, is jump-started. 


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Tags: Blog, Digitization, Employee Engagement, Integrated Tech, Mobility, Thought Leadership, Trends,

Are Cleanliness and Wellness the New Employee Perk?

The current environments we work and live in have everyone revisiting what they know about hygiene and cleanliness. 


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Tags: Blog, Digitization, Employee Engagement, Trends, Campus, Workplace

Virtual Briefings and Remote Customer Meetings: More Relevant Now - Than Ever

Depending on your industry, of course, several businesses (especially in tech) are still in operation. But employees are not working on-site but remotely from home....


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Tags: Blog, CX, Digitization, Meetings, Thought Leadership, Trends, Workplace

2020 Digital Community Trends That Matter

In the era of experience, how you treat your audience matters. Here are the trends that will help you make the most of it.


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Tags: Blog, Communities, CX, Thought Leadership, Trends

PropTech Trends We Love
February 13, 2020

PropTech Trends We Love

The business of property technology is booming. All because employees, customers, and tenants want better - and more personalized- onsite experiences. 


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Tags: Infographic, Thought Leadership, Trends, Campus

The 2020 Customer Experience Trends That Matter

Every business should focus on providing a consistent, cohesive and seamless omni-channel customer experience. The problem is that today’s audiences want something...


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Tags: Blog, CX, Thought Leadership, Trends

Internal Comms Stats & Trends To Consider

When we think about workplace experience, often we go to tools, technology, leadership and other facets first that we want to fix or improve upon. Its not necessarily...


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Tags: Infographic, Employee Engagement, Trends

Top Companies Serving the Built Corporate World with PropTech

PropTech is a broad concept that encompasses a wide variety of information technology and software applications working to enhance, facilitate, optimize real estate...


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Tags: Blog, Meetings, Mobility, Thought Leadership, Trends, Campus

The Evolving Roles of the C-Suite Lineup

Roles in the C-Suite no longer are as straightforward as they once were. An evolution is afoot, which has helped to forge a plethora of new opportunities.


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Tags: Blog, CX, Digitization, Thought Leadership, Trends, Workplace

Digital Demands of the Modern Employee

As more Gen Z, iGen, Centennials enter the workforce, they bring with them a level of expectations that previous generations did not. They grew up with the technology...


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Tags: Infographic, Employee Engagement, Mobility, Trends, Workplace

The Ever-Evolving Role of the CX Professional

The greatest CX managers are willing to change, in the face of the ever-evolving world around them. Only then can CX initiatives become transcendental.


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Tags: Blog, Digitization, Employee Engagement, Mobility, Trends, Campus

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