The CXApp Insider's Scoop

Posts tagged Trends

Feature Spotlight : Podcast Player

New From the CXApp: Take Your Business On-Air With a Podcast

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October 25, 2018

Customer Engagement Powered by Social Media

Strengthen Your CX Program With Online Communities

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October 4, 2018

Don’t Call it a Comeback: The Rise of Audio Content and Podcasts

Our society’s taste for content has evolved considerably over the last decade. Where once we were happy to fill our minds with prose, we are now.

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September 4, 2018

Metrics or Bust: The CX Insights You’ll Need Most to Succeed

Any organization or business that intends to deliver a successful and satisfying customer experience program will need some quantitative way(s) to .

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August 7, 2018

Fuel for the Fire: The Top Five Mobile-Powered CX Touchpoints In Business Right Now

It doesn’t matter what market you serve, customers from all walks of life demand a responsive, seamless digital experience and they want it as soon as.

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July 31, 2018

Hashtags, Emojis, GIFs..Oh My!

Emojis, hashtags, 'GIFs'..you may hate them or love them, but one thing's for sure, they are here to stay. CMO by Adobe tells us that 92% of the.

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July 19, 2018

2018 and Beyond: Trends for an Optimal CX Strategy

Wow. We’re sure you realize it, but we’re already halfway through the year. It seems like only yesterday we were looking ahead at 2018, trying to.

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June 5, 2018

Compliance: CXApp & GDPR

Designed to safeguard an individual’s data, the new GDPR (General Data Protection Regulation) policy has certainly made headlines... and hit your inboxes..

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May 29, 2018

Easy On-boarding with the CXApp

As technology has become more advanced, with numerous new devices and platforms to choose from each year, so has our accessibility. As consumers, we.

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May 10, 2018

Cross-Functional is the New Sales Channel

The bottom line for any organization is ‘closing sales’. Traditionally sales teams and marketing groups tend to own the ‘sales’ process. However, now.

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April 26, 2018

From Rolodex to Robots: Why Automation Matters In the Modern EBC

We’ve explored many times—and at great length—how the digital transformation of the modern world is slowly but surely transforming the enterprise.

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April 24, 2018

The Trends Shaping Customer Experience

It’s time to accept the inevitable. Your customers now hold the power to make or break your business. Their expectations are increasing in proportion.

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March 29, 2018

Content Engagement Strategies for the Modern Consumer

Content is the key driver for multitudes of interactions across the web. Think about it. On social media, you share content with friends, family and.

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February 27, 2018

Mobile App KPI's to Keep Top of Mind

In the transition to all things “mobile,” we are able to learn more about our customer than ever before. With one click, you can access massive amounts.

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February 15, 2018