CX INSIGHTS

Stories, trends, announcements, and thought leadership for customer and workplace experience

Smart Desking In the Office: What You Need To Know
In a changing workplace, not every employee needs an assigned desk. Flexible seats and flexible work are on the rise, opening the doors to much needed desk...

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Tags: Blog, Features, Employee Engagement, Trends, Campus, Workplace, Desks

Workplace Trends: Greater Flexibility From the Office

Workplace 2.0 emerged as a result of smarter operations, driven primarily by technology and connected solutions. However, the current pandemic has transformed it into...


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Tags: Blog, Employee Engagement, Mobility, Thought Leadership, Trends, Campus, Workplace,

Considerations For Hybrid Events: The New Reality Of Business

Event tech needs to support both on-site and virtual attendee experiences and transition seamlessly between them for better event engagement


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Tags: Events, Infographic, Meetings, Trends

Three Advantages of Desk Booking Software and Flexible Workspaces

Thanks to the current state of things, we’re constantly faced with new protocols related to when and where we work. Whether that includes making a dedicated space for...


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Tags: Blog, Employee Engagement, Trends, Campus, Workplace, Desks

Flexible Workspaces: Types of Seating Dominating The Workplace

At this point, it’s safe to say that social distancing and healthier workspace guidelines are going to remain in place for quite some time, maybe even indefinitely....


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Tags: Blog, Mobility, Trends, Workplace, Desks

Planning for Reentry: Why Hybrid Experience Models Are Required

While remote work opportunities are still more prevalent in the world of business, many companies are planning the eventual return of their workers. Some have started...


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Tags: Blog, Events, Employee Engagement, Meetings, Mobility, Trends, Campus,

Social Distancing In The Workplace And Its Impact

Physical distancing is here to stay for the foreseeable future. Even after things begin to return to a sense of ‘normalcy’, as much as they can anyway, people will be...


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Tags: Blog, Trends, Campus, Workplace

Takeaways For Virtual Briefing Programs For the Remainder of 2020

The Association of Briefing Program Managers (ABPM) held their spring conference in June - virtually - so we sat down with Darby Mason-Werner, Senior Director of...


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Tags: Blog, CX, Meetings, Trends

Reimagining Human Connection & Customer Experience In A Virtual World

Take a moment and think. What happened to your meetings? Did they change? What happened to your customer experience? Did they change? Did they get put on-hold? 


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Tags: Blog, Content, CX, Meetings, Trends

Your Workplace Questions Answered

Uncertainty fuels confusion. Confusion creates chaos. Let's address the uncertainties by answering some of your  commonly asked questions about the State Of Work and...


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Tags: Digitization, Innovation, Trends, Campus, Workplace

Tips for Managing Spaces and the Workforce Upon Re-Entry

Many companies are preparing for the big return, with discussions centered around new policies and practices that value health and safety. One of the biggest problems...


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Tags: Blog, Digitization, Innovation, Integrated Tech, Trends, Campus, Workplace,

Why Location Services Are the New Business Commodity

Business intelligence is the collective process of acquiring data pertaining to your business, customers and operations through modern technologies, applications, and...


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Tags: Blog, Integrated Tech, Mobility, Trends, Campus, Location Services, Workplace

Distributed Workforce Communication Goals

In times of crisis, communication is goal #1. Employees, teams, partners, stakeholders, you name it - need regular and focused communication around different facets...


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Tags: Infographic, Employee Engagement, Social, Trends, Campus, Workplace

Understanding the Evolving Business Landscape

The current state of the business world, alongside many social factors, is giving rise to new terminologies, practices, and protocols in the workplace that may have...


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Tags: Trends, Workplace

The Connection Points of A Distributed Workforce

If 2020 is the year of 'work-from-home', could that mean 2021 is the year of the distributed workforce?


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Tags: Features, Infographic, Employee Engagement, Integrated Tech, Mobility, Trends, Campus,

Leveraging QBRs Effectively In a Remote World

It’s no secret that everything has changed. But for how long? When everyone returns to work en masse, and the market picks up again, business interactions will be...


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Tags: Blog, CX, Meetings, Thought Leadership, Trends, Customer Insights

Keeping Employees Engaged In Today’s Work-from-Home Climate

Even before the current times within which we work, many organizations were shifting to remote and home-based work operations. If not full time, more and more people...


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Tags: Blog, Communities, Employee Engagement, Social, Trends, Workplace

Touchless Interactions In the Workplace: A Brainstorm Session

Many companies are starting to plan their return to work strategies. It’s only a matter of time before the economy, which ground to a halt, is jump-started. 


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Tags: Blog, Digitization, Employee Engagement, Integrated Tech, Mobility, Thought Leadership, Trends,

Are Cleanliness and Wellness the New Employee Perk?

The current environments we work and live in have everyone revisiting what they know about hygiene and cleanliness. 


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Tags: Blog, Digitization, Employee Engagement, Trends, Campus, Workplace

Virtual Briefings & Remote Customer Meetings: More Relevant Now

Depending on your industry, of course, several businesses (especially in tech) are still in operation. But employees are not working on-site but remotely from home....


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Tags: Blog, CX, Digitization, Meetings, Thought Leadership, Trends, Workplace

2020 Digital Community Trends That Matter

In the era of experience, how you treat your audience matters. Here are the trends that will help you make the most of it.


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Tags: Blog, Communities, CX, Thought Leadership, Trends

PropTech Trends We Love
February 13, 2020

PropTech Trends We Love

The business of property technology (propTech) is booming. All because employees, customers, and tenants want better - and more personalized- onsite experiences. 


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Tags: Infographic, Thought Leadership, Trends, Campus, Workplace

The 2020 Customer Experience Trends That Matter

Every business should focus on providing a consistent, cohesive and seamless omni-channel customer experience. The problem is that today’s audiences want something...


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Tags: Blog, CX, Thought Leadership, Trends

Internal Communication Stats & Trends To Consider

When we think about workplace experience, often we go to tools, technology, leadership and other facets first that we want to fix or improve upon. Its not necessarily...


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Tags: Infographic, Employee Engagement, Trends

Top Companies Serving the Built Corporate World with PropTech

PropTech is a broad concept that encompasses a wide variety of information technology and software applications working to enhance, facilitate, optimize real estate...


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Tags: Blog, Meetings, Mobility, Thought Leadership, Trends, Campus

The Evolving Roles of the C-Suite Lineup

Roles in the C-Suite no longer are as straightforward as they once were. An evolution is afoot, which has helped to forge a plethora of new opportunities.


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Tags: Blog, CX, Digitization, Thought Leadership, Trends, Workplace

Digital Demands of the Modern Employee

As more Gen Z, iGen, Centennials enter the workforce, they bring with them a level of expectation that previous generations did not. They grew up with the technology...


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Tags: Infographic, Employee Engagement, Mobility, Trends, Workplace

The Ever-Evolving Role of the CX Professional

The greatest CX managers are willing to change, in the face of the ever-evolving world around them. Only then can CX initiatives become transcendental.


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Tags: Blog, Digitization, Employee Engagement, Mobility, Trends, Campus

6 Trends That Enhance the Workplace Experience

In today’s hyper-competitive business landscape, companies must take every opportunity to jump ahead of their rivals. This includes looking for new, innovative ways...


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Tags: Blog, Trends, Campus, Workplace

Mobile Apps Bringing New Meaning To Career and Job Fairs

In person job fairs and career fairs may be a bit archaic. With so many online tools for finding jobs and preparing for your future exist, and "who you know" seems to...


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Tags: Blog, Events, Features, Mobility, Trends, Campus, Location Services

Book A Desk - The Latest Trend In Modern Workplaces

Goodbye designated workspaces, hello flexible opportunities and mobile-driven organization opportunities.


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Tags: Blog, Mobility, Trends, Campus, Desks

Q&A With The CXApp CEO: Employee Engagement and Workplace Experience

We sat down and chatted with The CXApp CEO Leon Papkoff and discovered sometimes the best way to connect with people is by sharing barbecue and beer at the company...


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Tags: Digitization, Employee Engagement, Innovation, Integrated Tech, Thought Leadership, Trends, Campus

Five Best Campaigns That Prove B2B Marketing Doesn’t Have to Be Boring

Get Inspired With These Examples of Innovative Brand Communication


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Tags: Blog, Content, CX, Social, Trends

What Students Are Looking For In A Collegiate Mobile App

Find Out What the Newest EdTech Has to Offer


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Tags: Infographic, Innovation, Mobility, Trends, Campus

Top Tech Trends Shaping University Life

Starting in 2019, Higher Education Campuses Will Become Truly High-Tech Thanks to Smart, Connected Technologies and These Trends


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Tags: Digitization, Innovation, Integrated Tech, Thought Leadership, Trends, Campus, Location Services

Modern Venue Operations For A Smart Campus and Workplace Experience

How A Workplace Mobile App Helps Provide Efficient, Connected Experiences


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Tags: Infographic, Innovation, Integrated Tech, Mobility, Trends, Campus

Your Video Introduction to the Smart Campus Solution

@LeonPapkoff and @tvaneven Discuss Trends in the Modern Workplace Solved by a Mobile App Platform


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Tags: CX, Digitization, Innovation, Trends, Campus

Top 5 Benefits of Geolocation Technology

What To Expect From Indoor Mapping And Wayfinding


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Tags: Digitization, Infographic, Trends, Campus, Location Services

Why “Digital Transformation” Should Be In Your Vocabulary

Defining the Term at the Forefront of Enterprise Technology and Customer Experience


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Tags: CX, Digitization, Innovation, Thought Leadership, Trends, Campus

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