The CXApp Insider's Scoop

Posts tagged Integrated-tech

Obstacles to Great Digital Customer Experience

While a Subset of CX, Digital Customer Experience is Just as Tricky to Master
Read More →
November 15, 2018

In a Connected World, Kindness Leads to Business Success

How Being a “Kind Business” Drives Customer Experience and Employee Engagement

Read More →
November 13, 2018

Video Post: Smart Tech Powers the Office of the Future

Engaging With Your Users on a Whole New Level

Read More →
October 18, 2018

Listen Closely

The Growing Popularity of Audio Content

Read More →
October 12, 2018

Don’t Call it a Comeback: The Rise of Audio Content and Podcasts

Our society’s taste for content has evolved considerably over the last decade. Where once we were happy to fill our minds with prose, we are now.

Read More →
September 4, 2018

A Sneak Peek Inside the HPE EBC with Esteban Obando

The award-winning HPE Executive Briefing Center in Palo Alto creates a high-touch space for senior HPE executives and IT professionals to connect and.

Read More →
August 30, 2018

Disrupting the Status Quo: Event Tech for the Modern, Mobile Attendee

Corporate events and industry events are not going away… anytime soon. In the US, 1.9 million meetings occurred in 2016, with 251 million meeting.

Read More →
August 9, 2018

Metrics or Bust: The CX Insights You’ll Need Most to Succeed

Any organization or business that intends to deliver a successful and satisfying customer experience program will need some quantitative way(s) to .

Read More →
August 7, 2018

Community Spotlight: A Mobile Ecosystem for Partner Engagement

Communities are all about creating an ecosystem. The audience can differ, but the goal is the same, to be a source where members can go to engage,.

Read More →
August 2, 2018

Five Mobile App Features That Help Event Apps Stand Above the Competition

There are two major reasons why people come to an event. The first is to learn something or grow their experience and knowledge. The second is to.

Read More →
July 17, 2018

Firework Ideas To Ignite Your EBC

First impressions are everything. When a prospective customer comes to your Executive Briefing Center for their firsthand look at your products,.

Read More →
July 5, 2018

The Unprecedented Power of Embedded Events and How You Can Harness It

Primarily, public events tend to be standalone in that they are meant to be one big push. Most participants focus on a single session or experience,.

Read More →
June 26, 2018

Community Spotlight: The CXApp Is The Place to Express Yourself

Forbes calls 2018 “the year of the Employee Experience,” and for good reason. With the transition to all things mobile, the competition for motivated,.

Read More →
June 7, 2018

Embracing Peer to Peer Messaging

To most, AOL Instant Messenger, is a fleeting memory, a thing of the past. However, it's important to note the lasting impact that the technology has.

Read More →
May 24, 2018

Feature Spotlight: SMS Invites

What: SMS invites are a quick, efficient, and simple way to get your customers, event attendees, users into your mobile experience. You can simply send.

Read More →
May 17, 2018

The Five Elusive W’s of the Customer Journey

Ah, the five W’s of customer communication and the general customer journey. Principles as old as time.

Read More →
May 16, 2018

Easy On-boarding with the CXApp

As technology has become more advanced, with numerous new devices and platforms to choose from each year, so has our accessibility. As consumers, we.

Read More →
May 10, 2018

Aruba: Our Journey with the CXApp

 

Read More →
May 3, 2018

From Rolodex to Robots: Why Automation Matters In the Modern EBC

We’ve explored many times—and at great length—how the digital transformation of the modern world is slowly but surely transforming the enterprise.

Read More →
April 24, 2018

Event Spotlight: Santa Clara, Here We Come!

From San Jose (with Adobe, eBay, and the Tech Museum of Innovation),  across to Cupertino (with the new Apple campus launching this year), up to.

Read More →
April 19, 2018

Evolving the EBC: How AI and Machine Learning Can Make a Difference

One of the growing trends in the modern business world is the widespread use of AI (artificial intelligence) and ML (machine learning) to improve.

Read More →
April 17, 2018

Persona Spotlight: Sales Director

What: Sales Directors and sales teams are involved in the start of every customer relationship. They are integral in sourcing, creating, and sustaining.

Read More →
April 12, 2018

The Modern EBC: A Vast “Sea” of Opportunities

At this year’s ABPM (Association of Briefing Program Managers) Spring Conference, the running theme is all about growth and broadening your horizons in.

Read More →
April 10, 2018

Event Spotlight: Vegas, Take 2

Some may say “what happens in Vegas, stays in Vegas,” but, sometimes, rules are meant to be broken. This is one of those times.

Read More →
April 5, 2018

Ideas for Launching a Mobile Experiential Engagement Campaign - Chapter III: Wayfinding

Starting a grassroots experiential engagement campaign can be a daunting task. But when you’ve got a mobile driver, steering the way through becomes a.

Read More →
April 3, 2018

The Trends Shaping Customer Experience

It’s time to accept the inevitable. Your customers now hold the power to make or break your business. Their expectations are increasing in proportion.

Read More →
March 29, 2018

Kick Starting a Mobile-First Community

Research by the Gallup Organization tells us that 70% of employees are actively disengaged. As we now know, the average person has an attention span of.

Read More →
March 22, 2018

Ideas for Launching a Mobile Experiential Engagement Campaign - Chapter I: Beaconing

Today’s landscape is incredibly competitive and challenging for the average business. It is now more difficult than ever to succeed or make an impact.

Read More →
March 20, 2018

Persona Spotlight: Account Manager

What: Account Managers are responsible for maintaining customer relationships and managing customer expectations. Knowing account status, needs, and.

Read More →
February 22, 2018

The CXApp takes on "Sin City"

Viva Las Vegas! This desert oasis held the CXApp’s latest adventure, a global event to be remembered.  Though Vegas is known to many as “Sin City,” our.

Read More →
February 8, 2018