CX INSIGHTS

Stories, trends, announcements, and thought leadership for customer and workplace experience

Evolving the EBC: How AI and Machine Learning Can Make a Difference

Technology Advancements in the Executive Briefing Center


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Tags: Blog, Digitization, Innovation, Integrated Tech, Meetings

The Modern EBC: A Vast “Sea” of Opportunities

At this year’s ABPM (Association of Briefing Program Managers) Spring Conference, the running theme is all about growth and broadening your horizons in the briefing...


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Tags: Blog, Communities, Innovation, Integrated Tech, Meetings, Mobility

The Trends Shaping Customer Experience

It’s time to accept the inevitable. Your customers now hold the power to make or break your business. Their expectations are increasing in proportion to the rapid pace...


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Tags: CX, Digitization, Infographic, Innovation, Integrated Tech, Mobility, Thought Leadership,

Ideas for Launching a Mobile Engagement Campaign: Chapter 2 AR

Off the cusp of our recent publication—if you haven’t already read part one, you can do so here — we’re moving on to talk about one of the most versatile and...


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Tags: Blog, Digitization, Innovation, Mobility

Ideas for Launching a Mobile Engagement Campaign: Chapter 1 Beaconing

The First Part of Our Mobile Engagement Campaign Series Explains Location Services


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Tags: Blog, Digitization, Features, Innovation, Integrated Tech, Mobility

The Top Tech Trends from CES 2018

This year's CES is proving to be an interesting one. With blackouts, rain interferences, cool new tech, and 'smart experiences, we're monitoring the trends coming out of...


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Tags: Data, Digitization, Infographic, Innovation, Thought Leadership

Big data and modern technology for the workplace of the future

With each generation comes a remapping of the workplace or the modernization of business. Gen X’ers, for example, were known for their work ethic, fighting the good...


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Tags: Blog, CX, Data, Digitization, Innovation, Integrated Tech, Social,

2018: Top Briefing Trends
December 7, 2017

2018: Top Briefing Trends

The speed of innovation is rapidly increasing. In 2018, it’s important for enterprises to run a flexible and scalable briefing program that engages with clients through...


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Tags: Infographic, Innovation, Integrated Tech, Meetings

Congratulations Avaya! Winner of the MarCom Award!

Customer experience is crucial for a successful digital transformation, especially if the end goal is to improve and increase engagement. It’s no surprise that Avaya was...


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Tags: Blog, Innovation, Customer Insights

ABPM: Our Journey with the CXApp

The CXApp is the leading provider of mobile event and community services for the Association of Briefing Program Managers (ABPM). 


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Tags: Events, Innovation, Meetings, Video

IoT and Me: A CX Approach to the Internet of Things

An Introduction to "Contextually-Aware" Tech


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Tags: Blog, Digitization, Innovation, Integrated Tech, Thought Leadership

Strategies of a 21st Century Planner

In an era of constant change and accelerating innovation, it's the people that are incorporating technological advancements and highly personalized strategies that we...


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Tags: Digitization, Infographic, Innovation, Thought Leadership

Empowering Business Interactions with Connected Devices

Smart. Connected. Future. Preparing for a smart connected future where devices that talk to each before talking to you. 


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Tags: Infographic, Innovation, Integrated Tech

From CES to Your Briefing Program: Innovative Ideas

CES is one of the biggest and most influential annual technology showcases, and the 2017 event did not disappoint. Advances in virtual reality, Internet of Things,...


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Tags: Blog, Innovation, Meetings

The Evolution, and Future of Customer Experience

The Grand CX Journey


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Tags: Blog, Digitization, Innovation, Thought Leadership

One App to Rule Them All: Managing the End-to-End Meeting Experience

It’s easy to think of a visit to an EBC as a series of interactions. Did the visitor receive a warm greeting upon arrival? Did they enjoy the first presentation; the...


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Tags: Blog, Innovation, Integrated Tech, Meetings

5 Technology Trends for Events in 2017

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Tags: Blog, Events, Innovation

EBCs of the Future
December 6, 2016

EBCs of the Future

What Does the Next Generation Executive Briefing Center Look Like?


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Tags: Blog, Digitization, Innovation, Meetings

Closing the Technology Gap
November 29, 2016

Closing the Technology Gap

There is an indisputable gap in early adoption of new technologies between generations. Millennials—who grew up with Internet-connected computers in their homes and had...


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Tags: Blog, Innovation, Thought Leadership

Satellite Briefings: The Next Big Move for EBCs

The Future of EBC Meetings


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Tags: Blog, Digitization, Innovation, Meetings

Steps to Achieve Executive

Let's face it, sometimes we  have a good idea and everyone is on board. Well... almost everyone. 


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Tags: Features, Infographic, Innovation, Thought Leadership

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