CX INSIGHTS

Stories, trends, announcements, and thought leadership for customer and workplace experience

CEO Insights: Inside the CX Universe with Leon Papkoff

A Recap of Our Discussion on User Experience, Customer Experience and Design


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Tags: CX, Infographic

Customer Journey Maps: B2B Common Pitfalls

Using Tech to Travel the Thorny Path to Customer Experience Excellence


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Tags: CX, Digitization, Infographic, Customer Insights

The Numbers: Customer Experience Mobile App Results

B2B Smart Meeting Tech Performance Review


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Tags: CX, Data, Infographic, Meetings

Customer Experience: Millennial and Gen Z Expectations

Keeping Up With Digital Natives Means Changing Your CX Approach


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Tags: CX, Infographic, Mobility

EBC Spotlight: Cyber Security Leader
Digital Customer Experience in a Silicon Valley Executive Briefing Center

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Tags: Case Study, CX, Infographic, Meetings, Customer Insights

Obstacles to Great Digital Customer Experience
While a Subset of CX, Digital Customer Experience is Just as Tricky to Master

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Tags: CX, Digitization, Features, Infographic, Integrated Tech

Don’t Spook Your Event Attendees

Happy Halloween! To celebrate, we’ve compiled a list of five best and worst customer experience practices for your event program. We hope that after reading, you choose...


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Tags: Digitization, Events, Infographic, Employee Engagement, Meetings

Listen Closely: The Growing Popularity of Audio Content

The Growing Popularity of Audio Content


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Tags: Features, Infographic, Integrated Tech, Mobility

Customer Engagement Powered by Social Media and Brand Communities

Strengthen Your CX Program With Online Communities


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Tags: Digitization, Infographic, Innovation, Social, Trends

The Next Generation of Digital Community

Businesses adapt to renewed focus on personal connections


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Tags: Communities, Digitization, Infographic, Social, Thought Leadership

Launch Your New Event App Into Success

You and your team have worked hard to create an amazing app. Now, you just have to unleash it on an unsuspecting world and watch as it becomes a resounding success.


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Tags: Events, Infographic

CX Humor: Who Knew?
August 16, 2018

CX Humor: Who Knew?

The Amusing Side of Modern Marketing Challenges. Prepare to Laugh


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Tags: CX, Infographic, Social

Disrupting the Status Quo: Event Tech for the Modern, Mobile Attendee

Corporate events and industry events are not going away… anytime soon. In the US, 1.9 million meetings occurred in 2016, with 251 million meeting participants. When it...


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Tags: Digitization, Events, Features, Infographic, Integrated Tech, Mobility

Hashtags, Emojis, GIFs..Oh My!

How To Speak the Language of the Internet


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Tags: Infographic, Social, Trends

Firework Ideas To Ignite Your EBC

First impressions are everything. When a prospective customer comes to your Executive Briefing Center for their firsthand look at your products, solutions, and...


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Tags: Digital Signage, Infographic, Integrated Tech, Meetings

Expand Your Audience in a Mobile-Minute

More and more, audiences find their news or content consumption needs on social networks. This can be attributed to the massive networks of like-minded individuals ...


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Tags: Communities, Content, Infographic, Mobility, Social

Embracing Peer to Peer Messaging

The Business Benefits of Messaging and Notifications


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Tags: Communities, Digitization, Features, Infographic, Integrated Tech, Mobility, Social

Easy On-boarding with the CXApp

As technology has become more advanced, with numerous new devices and platforms to choose from each year, so has our accessibility. As consumers, we all have our heads...


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Tags: CX, Digitization, Infographic, Integrated Tech, Mobility, Trends

Cross-Functional is the New Sales Channel

The Modern Approach to Sales Enablement


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Tags: CX, Digitization, Infographic, Meetings, Thought Leadership, Trends

The Trends Shaping Customer Experience

It’s time to accept the inevitable. Your customers now hold the power to make or break your business. Their expectations are increasing in proportion to the rapid pace...


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Tags: CX, Digitization, Infographic, Innovation, Integrated Tech, Mobility, Thought Leadership,

Kick Starting a Mobile-First Community

Research by the Gallup Organization tells us that 70% of employees are actively disengaged. As we now know, the average person has an attention span of eight seconds,...


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Tags: Communities, Content, CX, Infographic, Integrated Tech, Mobility, Social,

Mobile App KPI's to Keep Top of Mind

Tips for Evaluating Mobile App Performance


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Tags: Data, Infographic, Mobility, Trends

3 Tips for Boosting Employee Engagement

With the shift to all things mobile, you now have the opportunity to engage with your employees in a more personal, effective manner, than ever before.


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Tags: Communities, Digitization, Infographic, Employee Engagement, Social

The Top Tech Trends from CES 2018

This year's CES is proving to be an interesting one. With blackouts, rain interferences, cool new tech, and 'smart experiences, we're monitoring the trends coming out of...


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Tags: Data, Digitization, Infographic, Innovation, Thought Leadership

2018: Digital Communities Will Drive Business

With each new year, we have a symbolic ‘fresh start,’ a chance for ‘a new beginning’ so to speak. Many of us set resolutions to improve or change our habits and...


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Tags: Communities, Digitization, Features, Infographic, Integrated Tech, Social, Thought Leadership

2018: Top Briefing Trends
December 7, 2017

2018: Top Briefing Trends

The speed of innovation is rapidly increasing. In 2018, it’s important for enterprises to run a flexible and scalable briefing program that engages with clients through...


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Tags: Infographic, Innovation, Integrated Tech, Meetings

2018: The Year of Smart Events
November 16, 2017

2018: The Year of Smart Events

As 2017 comes to a close, most of us are focusing on finishing up last minute projects and ending the year on a strong note. This is the time we look forward to the...


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Tags: Digitization, Events, Infographic, Integrated Tech

Boo! Customer experience facts that can be frightening

In the world of instant gratification, if your customer says ‘trick or treat’ you give them a treat. Always give them a treat. 


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Tags: CX, Infographic

Ask Questions, Get Results: Customer Feedback Loop

Learn about real-world business challenges in real time with in-app surveys and polls.


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Tags: Features, Infographic

A Better Way to Do In-App News
September 28, 2017

A Better Way to Do In-App News

Mobile news is now just as important inside the home as outside with almost half of smartphone users accessing in bed or at home compared to during commute hours.


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Tags: News, Features, Infographic

Stats to Support Your Mobile Mindset Case In the Enterprise

Investing in a SaaS product or mobile app in the workplace can take some convincing. Then there's a matter of whether you buy it or build in-house. But we believe mobile...


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Tags: Digitization, Infographic, Mobility

Create an Online, Mobile-First Community for Deeper Engagement

A key element to running a successful business is to engage your customers. Customer experience is a living breathing thing, it does not stay stagnant, it is constantly...


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Tags: Communities, Content, Features, Infographic, Social

Your Social Feed, Your Way, In the CXApp

The power of social feeds for ongoing connection - on #SMDay


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Tags: Infographic, Social

Components of a Successful Event or Meeting Build-Out

Every event, meeting, agenda is unique and specific to your customers, partners, topic, industry, vertical, so on and so on. Regardless of what you're building, there...


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Tags: Events, Features, Infographic, Meetings

Gamification Ideas to Boost Engagement

In honor of National Scavenger Hunt Day, we thought we'd take a look at a few ideas, including scavenger hunts, that could gamify your mobile app initiatives.


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Tags: Events, Infographic, Social

6 Tips for Sending Employee Notifications At Work

Using Mobile Notifications As A Corporate Communication Strategy


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Tags: Features, Infographic, Campus

Engage Viewers in Public Spaces

Upgrading Spaces With Digital Signage


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Tags: Digital Signage, Infographic

Mobile App Touchpoints for the Buyer Journey

More and more, the customer journey is happening on mobile devices. Through this channel, customers will always have instant access to a web of product search and...


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Tags: CX, Infographic, Mobility

Spring Cleaning Your Event/Meeting Program

Work from the top to the bottom to carry out clutter, polish, and revive drab "drapes" to invigorate your program for the rest of the year to come. 


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Tags: CX, Events, Infographic, Meetings

16 Fast Facts & Stats About Customer Experience & Mobile

March 16th recognizes National Freedom of Information Day honoring James Madison's birthday, known as the “Father of the Constitution” and a champion of openness in...


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Tags: Infographic

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