CX INSIGHTS

Stories, trends, announcements, and thought leadership for customer and workplace experience

Embracing Peer to Peer Messaging

The Business Benefits of Messaging and Notifications


( read )

Tags: Communities, Digitization, Features, Infographic, Integrated Tech, Mobility, Social

Feature Spotlight: SMS Invites

Find Out How the CXApp Boosts Your Communications With SMS!


( read )

Tags: Features, Integrated Tech, Meetings, Mobility, Social, Tutorial

The Value of Incorporating User Interactivity: Polls and More

Engagement is the core focus of any customer-centric business initiative. That’s true whether your focus is on mobile and modern platforms or traditional...


( read )

Tags: Blog, Communities, Content, Features, Mobility

The CXApp served as the mobile app platform for Aruba's latest event, the Atmosphere 2018 convention, held at the Mandalay Bay in Las Vegas. Here, over 3,100 peers in...


( read )

Tags: Communities, Events, Features, Integrated Tech, Mobility, Video

Your Guide to Sales Enablement: Following the Lead

The Power of Following Up with Customers in the EBC and Beyond


( read )

Tags: Blog, Features, Meetings, Mobility, Social

Workplace Persona: Sales Director (by The CXApp)

A Day In the Life of John B. Selling, Sales Director


( read )

Tags: Features, Integrated Tech, Meetings, Tutorial

Event Spotlight: Vegas, Take 2

Some may say “what happens in Vegas, stays in Vegas,” but, sometimes, rules are meant to be broken. This is one of those times.


( read )

Tags: Case Study, Digitization, Events, Features, Integrated Tech, Mobility

Ideas for Launching a Mobile Engagement Campaign: Chapter 1 Beaconing

The First Part of Our Mobile Engagement Campaign Series Explains Location Services


( read )

Tags: Blog, Digitization, Features, Innovation, Integrated Tech, Mobility

Business Persona: Account Manager (by The CXApp)

Account Manager and Customer Experience: Mobile touchpoints that drive a cohesive journey

36% of Strategic Account Managers attribute lack of effectiveness to “lack of...


( read )

Tags: Digitization, Features, Integrated Tech, Mobility, Tutorial

Notifications and the Red Dot Phenomenon

Deploy Mobile Notifications to Increase App Loyalty


( read )

Tags: Blog, Digitization, Features, Mobility

Business Persona: Customer Experience (by The CXApp)

What the future of work looks like for customers using a mobile app as part of their customer journey.


( read )

Tags: CX, Digitization, Features, Integrated Tech, Tutorial

5 Tips for Combatting Mobile App Attrition

Since 2010, mobile-first web design and standards have taken hold and grown considerably year after year to be what they are today. At that time, Google’s CEO Eric...


( read )

Tags: Blog, Communities, Data, Digitization, Features, Integrated Tech

A CXApp Persona Journey: Community Manager

A day in the life series: Volume 5


( read )

Tags: Communities, Digitization, Features, Video

2018: Digital Communities Will Drive Business

With each new year, we have a symbolic ‘fresh start,’ a chance for ‘a new beginning’ so to speak. Many of us set resolutions to improve or change our habits and...


( read )

Tags: Communities, Digitization, Features, Infographic, Integrated Tech, Social, Thought Leadership

Business Persona: Executives, C-Suite, SME (by The CXApp)

How Robert Leads, Executive and Discussion Leader, Uses the CXApp for Success


( read )

Tags: Features, Meetings, Tutorial

Workplace Persona: EBC Manager, Briefing Programs (by The CXApp)

What the future of work looks like for executive briefing centers, briefing program managers and the customer experience journey.


( read )

Tags: Digitization, Features, Meetings, Tutorial

Business Persona: Community Member (by The CXApp)

How Online Community Member David Visitus Uses the CXApp


( read )

Tags: Communities, Features, Tutorial

Feature Spotlight: Single Sign On

Learn About Security on the Mobile App Platform!


( read )

Tags: Features, Tutorial

Ask Questions, Get Results: Customer Feedback Loop

Learn about real-world business challenges in real time with in-app surveys and polls.


( read )

Tags: Features, Infographic

Feature Spotlight: Social Mapping

Find Out How Social Mapping With a Mobile Tool Can Give You An Edge!


( read )

Tags: Features, Tutorial

A Better Way to Do In-App News
September 28, 2017

A Better Way to Do In-App News

Mobile news is now just as important inside the home as outside with almost half of smartphone users accessing in bed or at home compared to during commute hours.


( read )

Tags: News, Features, Infographic

The Emergence of Indoor Mapping for the Enterprise

You’re new to a city or location for the first time, so there’s this looming and scary prospect that you might get lost. Maybe you’ll miss a meeting because you’re stuck...


( read )

Tags: Blog, Events, Features, Integrated Tech, Meetings

Feature Spotlight: 3rd Party Integrations

( read )

Tags: Features, Tutorial

Increasing Customer Awareness with A Mobile App

Social Mapping Thanks To Data Analytics


( read )

Tags: Blog, Data, Features

Feature Spotlight: Metrics
September 7, 2017

Feature Spotlight: Metrics

Dashboard data illustrates what types of content, communications, collateral and promotions have the best success rate or highest form of engagement to help you better...


( read )

Tags: Features, Tutorial

Feature Spotlight: News Activity Feed

Hot Off The Press: Learn All About the News Feature!


( read )

Tags: Communities, Content, Features, Tutorial

A CXApp Persona Journey: Community Members

A day in the life series: Volume 4


( read )

Tags: Communities, Features, Video

Proximity Marketing: Brainstorming Use Cases

Welcome to the Age of Interactive, Location-Aware Tech


( read )

Tags: Blog, Features, Integrated Tech, Meetings, Campus

Feature Spotlight: Profiles

Get All the Information on In-App Profiles!


( read )

Tags: Features, Tutorial

Proximity Marketing w/ Beacons for Managing Customer Experience

Location and Bluetooth-based beacon marketing is a relatively new and fresh opportunity in the retail, enterprise, and business world. Often called proximity marketing,...


( read )

Tags: Data, Features, Integrated Tech, Campus

Create an Online, Mobile-First Community for Deeper Engagement

A key element to running a successful business is to engage your customers. Customer experience is a living breathing thing, it does not stay stagnant, it is constantly...


( read )

Tags: Communities, Content, Features, Infographic, Social

You’ve Got Your App… Now What? Chapter IV : Post-Launch

And so, we come to our final chapter. When it comes to jump-starting a mobile-first customer experience journey, we’ve explored the concepts of internal communications...


( read )

Tags: Blog, CX, Features, Thought Leadership

Feature Spotlight: Surveys

Learn About the Power of Mobile Surveys!


( read )

Tags: Features, Tutorial

You’ve Got Your App… Now What? Chapter II : Launch Party

The time has come to throw a strategic, mini launch party… and have some fun! In Chapter I, we discussed the importance of crafting your internal communications for...


( read )

Tags: Blog, CX, Features, Meetings, Thought Leadership

You’ve Got Your App… Now What? Chapter I : Internal Communications

When introducing a new product or service it’s just as important that your own organization and team buy-in to the program as much as the customer, especially when it...


( read )

Tags: Blog, CX, Features, Meetings, Thought Leadership

Feature Spotlight: e-Content

Learn All About The Benefits of Accessing eContent on Mobile!


( read )

Tags: Features, Tutorial

Components of a Successful Event or Meeting Build-Out

Every event, meeting, agenda is unique and specific to your customers, partners, topic, industry, vertical, so on and so on. Regardless of what you're building, there...


( read )

Tags: Events, Features, Infographic, Meetings

Feature Spotlight: Notifications

Keep Everyone In the Loop With Real-Time Communications


( read )

Tags: Features, Tutorial

Feature Spotlight: Enhanced Agendas

Meeting Agendas as Smart as Your Executive Briefing Center 


( read )

Tags: Features, Tutorial

Single Sign-On Expedites Mobile App On-boarding for Enterprises

SSO or single sign-on is an access control method that allows users to participate on a variety of platforms using a single profile or account. It’s possible thanks to a...


( read )

Tags: Blog, Features, Mobility, Thought Leadership

Subscribe Today!

Your finger on the pulse of digital transformation and experience

CX Insights