CX INSIGHTS

Stories, trends, announcements, and thought leadership for customer and workplace experience

So You Want New Event Tech?
October 9, 2018

So You Want New Event Tech?

10 Tips for Evaluating and Incorporating Event Planning Solutions


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Tags: Blog, Digitization, Events, Features, Innovation

Customer Engagement Powered by Social Media and Brand Communities

Strengthen Your CX Program With Online Communities


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Tags: Digitization, Infographic, Innovation, Social, Trends

The Next Generation of Digital Community

Businesses adapt to renewed focus on personal connections


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Tags: Communities, Digitization, Infographic, Social, Thought Leadership

Digital Natives and Customer Experience
Mobile-First CX is Key to Understanding Digital Natives; The Generations Who Spend Their Daily Lives Engorged On Tech
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Tags: Blog, Content, Digitization, Innovation, Mobility, Thought Leadership

Playing the CMO: Digitization, Data, and Mobile Apps In the Workplace

Over the last decade, the role of the CMO has evolved considerably. Once a marketing-centric role that entailed stewardship of a brand, this job description has been...


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Tags: Blog, Data, Digitization, Mobility, Workplace

Disrupting the Status Quo: Event Tech for the Modern, Mobile Attendee

Corporate events and industry events are not going away… anytime soon. In the US, 1.9 million meetings occurred in 2016, with 251 million meeting participants. When it...


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Tags: Digitization, Events, Features, Infographic, Integrated Tech, Mobility

Top Five Mobile-Powered CX Touchpoints In Business Right Now

It doesn’t matter what market you serve, customers from all walks of life demand a responsive, seamless digital experience and they want it as soon as possible — like...


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Tags: Blog, CX, Digitization, Mobility, Thought Leadership, Trends

Optimizing the Customer Experience

Anytime is the perfect time to assess the current state of the modern customer experience journey and figure out what’s actually panned out and where we’re going in the...


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Tags: Blog, CX, Data, Digitization, Thought Leadership, Trends

Designed to safeguard an individual’s data, the new GDPR (General Data Protection Regulation) policy has certainly made headlines... and hit your inboxes. In effect as...


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Tags: Blog, Communities, Data, Digitization, Events, Meetings, Mobility,

Embracing Peer to Peer Messaging

The Business Benefits of Messaging and Notifications


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Tags: Communities, Digitization, Features, Infographic, Integrated Tech, Mobility, Social

Easy On-boarding with the CXApp

As technology has become more advanced, with numerous new devices and platforms to choose from each year, so has our accessibility. As consumers, we all have our heads...


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Tags: CX, Digitization, Infographic, Integrated Tech, Mobility, Trends

Cross-Functional is the New Sales Channel

The Modern Approach to Sales Enablement


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Tags: CX, Digitization, Infographic, Meetings, Thought Leadership, Trends

Evolving the EBC: How AI and Machine Learning Can Make a Difference

Technology Advancements in the Executive Briefing Center


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Tags: Blog, Digitization, Innovation, Integrated Tech, Meetings

Event Spotlight: Vegas, Take 2

Some may say “what happens in Vegas, stays in Vegas,” but, sometimes, rules are meant to be broken. This is one of those times.


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Tags: Case Study, Digitization, Events, Features, Integrated Tech, Mobility

The Trends Shaping Customer Experience

It’s time to accept the inevitable. Your customers now hold the power to make or break your business. Their expectations are increasing in proportion to the rapid pace...


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Tags: CX, Digitization, Infographic, Innovation, Integrated Tech, Mobility, Thought Leadership,

Ideas for Launching a Mobile Engagement Campaign: Chapter 2 AR

Off the cusp of our recent publication—if you haven’t already read part one, you can do so here — we’re moving on to talk about one of the most versatile and...


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Tags: Blog, Digitization, Innovation, Mobility

Ideas for Launching a Mobile Engagement Campaign: Chapter 1 Beaconing

The First Part of Our Mobile Engagement Campaign Series Explains Location Services


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Tags: Blog, Digitization, Features, Innovation, Integrated Tech, Mobility

Business Persona: Account Manager (by The CXApp)

Account Manager and Customer Experience: Mobile touchpoints that drive a cohesive journey

36% of Strategic Account Managers attribute lack of effectiveness to “lack of...


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Tags: Digitization, Features, Integrated Tech, Mobility, Tutorial

Notifications and the Red Dot Phenomenon

Deploy Mobile Notifications to Increase App Loyalty


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Tags: Blog, Digitization, Features, Mobility

EBC On-the-Go and Mobile Customer Experience Programs

Bring personalized omni-channel experiences to your customer’s doorstep


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Tags: Blog, Digitization, Meetings

The idea of a prosumer, or the prosumer effect has been around for a long time now. To ensure we’re on the same page, we’ll cover the basics real quick. A prosumer is a...


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Tags: Blog, Content, CX, Digitization, Social, Thought Leadership

3 Tips for Boosting Employee Engagement

With the shift to all things mobile, you now have the opportunity to engage with your employees in a more personal, effective manner, than ever before.


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Tags: Communities, Digitization, Infographic, Employee Engagement, Social

Digital Transformation in the Enterprise

CX, EX and Business Strategy


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Tags: Blog, CX, Digitization, Thought Leadership

Business Persona: Customer Experience (by The CXApp)

What the future of work looks like for customers using a mobile app as part of their customer journey.


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Tags: CX, Digitization, Features, Integrated Tech, Tutorial

Streaming News Tactics for Your Business

The Power of Social Features for Staying Connected


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Tags: Blog, Data, Digitization, Social, Thought Leadership

The Top Tech Trends from CES 2018

This year's CES is proving to be an interesting one. With blackouts, rain interferences, cool new tech, and 'smart experiences, we're monitoring the trends coming out of...


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Tags: Data, Digitization, Infographic, Innovation, Thought Leadership

5 Tips for Combatting Mobile App Attrition

Since 2010, mobile-first web design and standards have taken hold and grown considerably year after year to be what they are today. At that time, Google’s CEO Eric...


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Tags: Blog, Communities, Data, Digitization, Features, Integrated Tech

A CXApp Persona Journey: Community Manager

A day in the life series: Volume 5


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Tags: Communities, Digitization, Features, Video

2018: Digital Communities Will Drive Business

With each new year, we have a symbolic ‘fresh start,’ a chance for ‘a new beginning’ so to speak. Many of us set resolutions to improve or change our habits and...


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Tags: Communities, Digitization, Features, Infographic, Integrated Tech, Social, Thought Leadership

Big data and modern technology for the workplace of the future

With each generation comes a remapping of the workplace or the modernization of business. Gen X’ers, for example, were known for their work ethic, fighting the good...


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Tags: Blog, CX, Data, Digitization, Innovation, Integrated Tech, Social,

Workplace Persona: EBC Manager, Briefing Programs (by The CXApp)

What the future of work looks like for executive briefing centers, briefing program managers and the customer experience journey.


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Tags: Digitization, Features, Meetings, Tutorial

The Slow Decline of PC Intranets and the Rise of Mobile-First

Mobile is the way. A complete digitization of your tools, platforms, and processes is absolutely necessary. 


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Tags: Blog, Communities, Digitization

2018: The Year of Smart Events
November 16, 2017

2018: The Year of Smart Events

As 2017 comes to a close, most of us are focusing on finishing up last minute projects and ending the year on a strong note. This is the time we look forward to the...


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Tags: Digitization, Events, Infographic, Integrated Tech

Un-spam Your Employees And Take Internal Communication Mobile

You’re at work, trying to focus, when all of a sudden your office computer blares out an alert. Next, your phone vibrates, indicating that something new is waiting for...


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Tags: Blog, Communities, Digitization, Employee Engagement

Extend Your Reach with Mobile Web AND/OR Mobile Apps

Pros and Cons of Mobile Technology


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Tags: Blog, Communities, CX, Digitization, Thought Leadership

Stats to Support Your Mobile Mindset Case In the Enterprise

Investing in a SaaS product or mobile app in the workplace can take some convincing. Then there's a matter of whether you buy it or build in-house. But we believe mobile...


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Tags: Digitization, Infographic, Mobility

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