The CXApp Insider's Scoop

Posts tagged Digitization

Obstacles to Great Digital Customer Experience

While a Subset of CX, Digital Customer Experience is Just as Tricky to Master
Read More →
November 15, 2018

In a Connected World, Kindness Leads to Business Success

How Being a “Kind Business” Drives Customer Experience and Employee Engagement

Read More →
November 13, 2018

Don’t Spook Your Event Attendees

Five Best and Worst CX Practices

Read More →
October 31, 2018

HPE and the Transformed Executive Briefing Center Experience

Top Palo Alto EBC Manager Shows the CXApp at Work

Read More →
October 26, 2018

EBC Spotlight: Creating a 'Smart' Onsite Experience

The Three Ingredients of a Triumphant Digital Transformation
Read More →
October 11, 2018

So You Want New Event Tech?

10 Tips for Evaluating and Incorporating Event Planning Solutions

Read More →
October 9, 2018

Customer Engagement Powered by Social Media

Strengthen Your CX Program With Online Communities

Read More →
October 4, 2018

The Next Generation of Digital Community

Businesses adapt to renewed focus on personal connections

Read More →
September 27, 2018

Digital Natives and Customer Experience

Mobile-First CX is Key to Understanding Digital Natives; The Generations Who Spend Their Daily Lives Engorged On Tech

 

Read More →
September 25, 2018

Mobile is the Cornerstone of the Modern Customer Experience

Executive briefing centers are designed to bring together the right people, in the right room to propel the customer lifecycle forward at any stage..

Read More →
September 18, 2018

Playing the CMO: Digitization, Data, and Mobile Apps

Over the last decade, the role of the CMO has evolved considerably. Once a marketing-centric role that entailed stewardship of a brand, this job.

Read More →
September 11, 2018

Disrupting the Status Quo: Event Tech for the Modern, Mobile Attendee

Corporate events and industry events are not going away… anytime soon. In the US, 1.9 million meetings occurred in 2016, with 251 million meeting.

Read More →
August 9, 2018

Fuel for the Fire: The Top Five Mobile-Powered CX Touchpoints In Business Right Now

It doesn’t matter what market you serve, customers from all walks of life demand a responsive, seamless digital experience and they want it as soon as.

Read More →
July 31, 2018

2018 and Beyond: Trends for an Optimal CX Strategy

Wow. We’re sure you realize it, but we’re already halfway through the year. It seems like only yesterday we were looking ahead at 2018, trying to.

Read More →
June 5, 2018

Persona Spotlight: Event Director

What: Directors and event teams are responsible for building a living, breathing brand experience for customers, partners, employees and other.

Read More →
May 31, 2018

Compliance: CXApp & GDPR

Designed to safeguard an individual’s data, the new GDPR (General Data Protection Regulation) policy has certainly made headlines... and hit your inboxes..

Read More →
May 29, 2018

Embracing Peer to Peer Messaging

To most, AOL Instant Messenger, is a fleeting memory, a thing of the past. However, it's important to note the lasting impact that the technology has.

Read More →
May 24, 2018

Easy On-boarding with the CXApp

As technology has become more advanced, with numerous new devices and platforms to choose from each year, so has our accessibility. As consumers, we.

Read More →
May 10, 2018

Cross-Functional is the New Sales Channel

The bottom line for any organization is ‘closing sales’. Traditionally sales teams and marketing groups tend to own the ‘sales’ process. However, now.

Read More →
April 26, 2018

Evolving the EBC: How AI and Machine Learning Can Make a Difference

One of the growing trends in the modern business world is the widespread use of AI (artificial intelligence) and ML (machine learning) to improve.

Read More →
April 17, 2018

Persona Spotlight: Sales Director

What: Sales Directors and sales teams are involved in the start of every customer relationship. They are integral in sourcing, creating, and sustaining.

Read More →
April 12, 2018

Event Spotlight: Vegas, Take 2

Some may say “what happens in Vegas, stays in Vegas,” but, sometimes, rules are meant to be broken. This is one of those times.

Read More →
April 5, 2018

Ideas for Launching a Mobile Experiential Engagement Campaign - Chapter III: Wayfinding

Starting a grassroots experiential engagement campaign can be a daunting task. But when you’ve got a mobile driver, steering the way through becomes a.

Read More →
April 3, 2018

The Trends Shaping Customer Experience

It’s time to accept the inevitable. Your customers now hold the power to make or break your business. Their expectations are increasing in proportion.

Read More →
March 29, 2018

Ideas for Launching a Mobile Experiential Engagement Campaign - Chapter II: Augmented Reality

Off the cusp of our recent publication—if you haven’t already read part one, you can do so here — we’re moving on to talk about one of the most.

Read More →
March 27, 2018

Ideas for Launching a Mobile Experiential Engagement Campaign - Chapter I: Beaconing

Today’s landscape is incredibly competitive and challenging for the average business. It is now more difficult than ever to succeed or make an impact.

Read More →
March 20, 2018

Persona Spotlight: Account Manager

What: Account Managers are responsible for maintaining customer relationships and managing customer expectations. Knowing account status, needs, and.

Read More →
February 22, 2018

Notifications and the Red Dot Phenomenon

In general, notifications are handled differently across mobile platforms. But that doesn’t change the way we—as users—interact with them. It’s tough.

Read More →
February 21, 2018

EBC On-the-Go

Executive Briefing Centers are traditionally stationed in the headquarters of a company or for global organizations across half a dozen primary.

Read More →
February 13, 2018

The Prosumer Effect in the Digital Economy

The idea of a prosumer, or the prosumer effect has been around for a long time now. To ensure we’re on the same page, we’ll cover the basics real quick. A.

Read More →
February 1, 2018