The CXApp Insider's Scoop

Posts tagged Data

Five Bone-Chilling Customer Experience Mistakes

On the Eve of Halloween, We Explore Common Missteps That Can Lead to Downfall 

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October 30, 2018

Playing the CMO: Digitization, Data, and Mobile Apps

Over the last decade, the role of the CMO has evolved considerably. Once a marketing-centric role that entailed stewardship of a brand, this job.

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September 11, 2018

Metrics or Bust: The CX Insights You’ll Need Most to Succeed

Any organization or business that intends to deliver a successful and satisfying customer experience program will need some quantitative way(s) to .

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August 7, 2018

The Top 5 Reasons Mobile Apps Power the Re-Emergence of Online Communities

Online, mobile-friendly communities are thriving rapidly in today’s digitized landscape.

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July 3, 2018

Community Spotlight: The CXApp Is The Place to Express Yourself

Forbes calls 2018 “the year of the Employee Experience,” and for good reason. With the transition to all things mobile, the competition for motivated,.

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June 7, 2018

2018 and Beyond: Trends for an Optimal CX Strategy

Wow. We’re sure you realize it, but we’re already halfway through the year. It seems like only yesterday we were looking ahead at 2018, trying to.

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June 5, 2018

Compliance: CXApp & GDPR

Designed to safeguard an individual’s data, the new GDPR (General Data Protection Regulation) policy has certainly made headlines... and hit your inboxes..

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May 29, 2018

The Five Elusive W’s of the Customer Journey

Ah, the five W’s of customer communication and the general customer journey. Principles as old as time.

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May 16, 2018

Mobile App KPI's to Keep Top of Mind

In the transition to all things “mobile,” we are able to learn more about our customer than ever before. With one click, you can access massive amounts.

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February 15, 2018

Streaming News Tactics for Your Business

When it comes to creating a holistic customer experience or user experience journey for your business, you have to keep things social, relevant, fresh,.

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January 16, 2018

The Top Tech Trends from CES 2018

This year's CES is proving to be an interesting one. With blackouts, rain interferences, cool new tech, and 'smart experiences, we're monitoring the.

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January 11, 2018

5 Tips for Combatting Mobile App Attrition

Since 2010, mobile-first web design and standards have taken hold and grown considerably year after year to be what they are today. At that time,.

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January 9, 2018

Mobile Apps By the Numbers

To app or not to app? Have we reached mobile app saturation? Is their business relevance in a B2C app?

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December 20, 2017

Targeting a generation fueled by big data and modern technology

With each generation comes a remapping of the workplace or the modernization of business. Gen X’ers, for example, were known for their work ethic,.

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December 12, 2017

Increasing Customer Awareness with A Mobile App

The most important paradigm you will ever tackle is how to understand and remain relevant to your audience and customers. This can be daunting. How do.

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September 13, 2017

Leveraging Proximity Marketing for Customer Experience in the Enterprise

Location and Bluetooth-based beacon marketing is a relatively new and fresh opportunity in the retail, enterprise, and business world. Often called.

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August 1, 2017

Customer Experience 360 : See What’s Happening In Their World

There are 360° in a full circle. When you identify a point on a circle, you can determine the relative angle. Each time you increase/decrease 1° you’re.

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April 4, 2017

Social Mapping: Charts for Enhanced Insight

Did you know that 94% of online adults have at least one social media account, and social media advertising is growing at a rate of 20% per year? In.

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February 1, 2017

Mobile Experience Apps and the Prolific Data that Follows

An executive briefing provides a unique opportunity for highly personalized interaction with customers. At the end of a successful briefing, you’ve.

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October 6, 2016