CX INSIGHTS

Stories, trends, announcements, and thought leadership for customer and workplace experience

The Value of Incorporating User Interactivity: Polls and More

Engagement is the core focus of any customer-centric business initiative. That’s true whether your focus is on mobile and modern platforms or traditional...


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Tags: Blog, Communities, Content, Features, Mobility

Kick Starting a Mobile-First Community

Research by the Gallup Organization tells us that 70% of employees are actively disengaged. As we now know, the average person has an attention span of eight seconds,...


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Tags: Communities, Content, CX, Infographic, Integrated Tech, Mobility, Social,

Content Engagement Strategies for the Modern Consumer

Creating Perpetual Engagement in Your Online Communities


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Tags: Blog, Content, CX, Social, Trends

The idea of a prosumer, or the prosumer effect has been around for a long time now. To ensure we’re on the same page, we’ll cover the basics real quick. A prosumer is a...


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Tags: Blog, Content, CX, Digitization, Social, Thought Leadership

A News Feed Is a Turbine for Your Customer Experience Journey

Content to Power Your CX 


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Tags: Blog, Content

Your Story, On the Big Screen

According to a Microsoft Digital Trends report, nearly 50% of consumers are more likely to engage with digital experiences that offer seamless integration with their...


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Tags: Blog, Content, Digital Signage

Creating A Content Engine To Spark Community Engagement

Two thirds of B2B marketers say content is fuel across all channels, including events, social, demand generation, etc. (Kapost).


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Tags: Communities, Content, Infographic

The Language of Things: Slang, Emojis, Reactions

In 2015, Oxford Dictionaries’ word of the year wasn’t a word at all. It was an emoji: face with tears of joy. It was the first time in history that a picture was...


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Tags: Blog, Content, Social

Create Superstar Content Channels and Win Fans

Become A Thought Leader Through Engaging Content


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Tags: Blog, Content

From whitepapers, to case studies, to revenue charts, to speaker deck, and customer testimonials, all content you create is key to building a repository of relevant and...


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Tags: Content, Features, Video

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