CX INSIGHTS

Stories, trends, announcements, and thought leadership for customer and workplace experience

The Connected Employee: At Home, At Work, In Transit

The average workplace has changed, and will never be the same again. The future of the digital workplace is dependent upon creating a connected environment where...


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Tags: Blog, Content, Employee Engagement, Mobility, Campus, Workplace

Reimagining Human Connection & Customer Experience In A Virtual World

Take a moment and think. What happened to your meetings? Did they change? What happened to your customer experience? Did they change? Did they get put on-hold? 


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Tags: Blog, Content, CX, Meetings, Trends

An Increase In Office App Usage While Working From Home (stats)

The modern workplace, as we know it, has been disassembled. Nearly everything has shifted to a work-from-home (WFH) setup. According to about 6 in 10 managers, 55%...


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Tags: Blog, Communities, Content, Employee Engagement, Campus

Podcast Tips & Tricks for Corporate Content Marketing

Content marketing is fun! Creating articles, guides, blogs, videos, short stories... you name it - lends itself to the more creative side of product and company...


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Tags: Blog, Content, Features, Integrated Tech, Thought Leadership

Five Best Campaigns That Prove B2B Marketing Doesn’t Have to Be Boring

Get Inspired With These Examples of Innovative Brand Communication


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Tags: Blog, Content, CX, Social, Trends

Doing Digital Right: Ten Companies With Outstanding Online Newsrooms

Brand Newsrooms are Becoming Increasingly Popular as Organizations Realize the Value of Engaging Customers


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Tags: News, Content, Digitization, Social, Customer Insights

How To Create Mobile Notifications That Get Results

Win With This Messaging Checklist


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Tags: Content, Infographic, Mobility

The Next Step In Enterprise Digital Transformation: Smart Campus

Why Merging Physical Spaces and Digital Tech is a Winning Strategy


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Tags: Blog, Content, Digitization, Innovation, Integrated Tech, Social, Thought Leadership,

Community Software Is Not Dead
November 20, 2018

Community Software Is Not Dead

The Technology Behind Creating Digital Communities is Alive and Well - It Has Only Changed


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Tags: News, Blog, Communities, Content, CX

Feature Spotlight : Podcast Player

New From the CXApp: Take Your Business On-Air With a Podcast


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Tags: Content, Features, Trends, Tutorial

Why Content Impacts Customer Experience At Executive Briefing Centers

Without a Well-Maintained Content Library You Can’t Hope to Compete in Today’s Content-Centric World


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Tags: Blog, Content, Meetings

Digital Natives and Customer Experience
Mobile-First CX is Key to Understanding Digital Natives; The Generations Who Spend Their Daily Lives Engorged On Tech

 


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Tags: Blog, Content, Digitization, Innovation, Mobility, Thought Leadership

Feature Spotlight: In-App Posts
September 13, 2018

Feature Spotlight: In-App Posts

Learn Why A Content Stream Is A Must-Have For Your Mobile App!


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Tags: Communities, Content, Social, Tutorial

Don’t Call it a Comeback: The Rise of Audio Content and Podcasts

Experiment With Different Media For Your Branded Content


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Tags: Blog, Content, CX, Integrated Tech, Thought Leadership, Trends

Embracing User Generated Content for Enhanced Customer Experience

Why User-Generated Content is the Best for High Customer Engagement


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Tags: Blog, Communities, Content, CX, Thought Leadership

Top 5 Reasons Mobile Apps Power the Re-Emergence of Online Communities

Online, mobile-friendly communities are thriving rapidly in today’s digitized landscape.


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Tags: Blog, Communities, Content, CX, Mobility, Thought Leadership

Expand Your Audience in a Mobile-Minute

More and more, audiences find their news or content consumption needs on social networks. This can be attributed to the massive networks of like-minded individuals ...


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Tags: Communities, Content, Infographic, Mobility, Social

Community Spotlight: The CXApp Is The Place to Express Yourself

Forbes calls 2018 “the year of the Employee Experience,” and for good reason. With the transition to all things mobile, the competition for motivated, skilled talent...


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Tags: Case Study, Communities, Content, Data, Features, Integrated Tech, Mobility,

Optimizing Your Outreach: Exploring New Content Types

It doesn’t matter what you provide for your customers, the supply must remain consistent or you won’t see repeat business, engagement, and support. Take Apple, for...


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Tags: Blog, Communities, Content, CX, Mobility, Thought Leadership

The Value of Incorporating User Interactivity: Polls and More

Engagement is the core focus of any customer-centric business initiative. That’s true whether your focus is on mobile and modern platforms or traditional...


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Tags: Blog, Communities, Content, Features, Mobility

Kick Starting a Mobile-First Community

Research by the Gallup Organization tells us that 70% of employees are actively disengaged. As we now know, the average person has an attention span of eight seconds,...


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Tags: Communities, Content, CX, Infographic, Integrated Tech, Mobility, Social,

Content Engagement Strategies for the Modern Consumer

Creating Perpetual Engagement in Your Online Communities


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Tags: Blog, Content, CX, Social, Trends

The idea of a prosumer, or the prosumer effect has been around for a long time now. To ensure we’re on the same page, we’ll cover the basics real quick. A prosumer is a...


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Tags: Blog, Content, CX, Digitization, Social, Thought Leadership

Personalization in the Modern Customer Experience Era

The Key to Delivering Modern Customer and Employee Experiences


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Tags: Blog, Content, CX, Thought Leadership

Feature Spotlight: News Activity Feed

Hot Off The Press: Learn All About the News Feature!


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Tags: Communities, Content, Features, Tutorial

Create an Online, Mobile-First Community for Deeper Engagement

A key element to running a successful business is to engage your customers. Customer experience is a living breathing thing, it does not stay stagnant, it is...


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Tags: Communities, Content, Features, Infographic, Social

A News Feed Is a Turbine for Your Customer Experience Journey

Content to Power Your CX 


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Tags: Blog, Content

Your Story, On the Big Screen

According to a Microsoft Digital Trends report, nearly 50% of consumers are more likely to engage with digital experiences that offer seamless integration with their...


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Tags: Blog, Content, Digital Signage

Creating A Content Engine To Spark Community Engagement

Two thirds of B2B marketers say content is fuel across all channels, including events, social, demand generation, etc. (Kapost).


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Tags: Communities, Content, Infographic

The Language of Things: Slang, Emojis, Reactions

In 2015, Oxford Dictionaries’ word of the year wasn’t a word at all. It was an emoji: face with tears of joy. It was the first time in history that a picture was...


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Tags: Blog, Content, Social

Create Superstar Content Channels and Win Fans

Become A Thought Leader Through Engaging Content


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Tags: Blog, Content

Creating Micro-Content Moments In a Mobile World

Customers need anytime, instant access to key content... optimize and serve it up with a mobile mindset.


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Tags: Content, Digitization, Infographic

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