The CXApp Insider's Scoop

Posts tagged Content

Feature Spotlight : Podcast Player

New From the CXApp: Take Your Business On-Air With a Podcast

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October 25, 2018

Why Content Matters for Customer Experience in the EBC

Without a Well-Maintained Content Library You Can’t Hope to Compete in Today’s Content-Centric World

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October 23, 2018

Digital Natives and Customer Experience

Mobile-First CX is Key to Understanding Digital Natives; The Generations Who Spend Their Daily Lives Engorged On Tech

 

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September 25, 2018

Feature Spotlight: In-App Posts

What: A constant hub of content and media in a real-time feed is crucial for making customers, employees and partners to feel connected with your.

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September 13, 2018

Don’t Call it a Comeback: The Rise of Audio Content and Podcasts

Our society’s taste for content has evolved considerably over the last decade. Where once we were happy to fill our minds with prose, we are now.

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September 4, 2018

Why Content Feeds Are Necessary in Modern App Design

Static interfaces are a thing of the past. Consumers prefer real-time, contextual experiences. Conventional setups cannot achieve this.

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August 14, 2018

Embracing User-Generated Content for Enhanced Customer Experience

What is the single, most reliable attribute you can integrate into your customer experience programs, website, app, service or social platform, that.

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July 24, 2018

The Top 5 Reasons Mobile Apps Power the Re-Emergence of Online Communities

Online, mobile-friendly communities are thriving rapidly in today’s digitized landscape.

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July 3, 2018

Expand Your Audience in a Mobile-Minute

More and more, audiences find their news or content consumption needs on social networks. This can be attributed to the massive networks of like-minded.

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June 14, 2018

Community Spotlight: The CXApp Is The Place to Express Yourself

Forbes calls 2018 “the year of the Employee Experience,” and for good reason. With the transition to all things mobile, the competition for motivated,.

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June 7, 2018

Optimizing Your Outreach: Exploring New Content Types

It doesn’t matter what you provide for your customers, the supply must remain consistent or you won’t see repeat business, engagement, and support..

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May 22, 2018

The Value of Incorporating User Interactivity: Polls and More

Engagement is the core focus of any customer-centric business initiative. That’s true whether your focus is on mobile and modern platforms or.

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May 8, 2018

Kick Starting a Mobile-First Community

Research by the Gallup Organization tells us that 70% of employees are actively disengaged. As we now know, the average person has an attention span of.

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March 22, 2018

Content Engagement Strategies for the Modern Consumer

Content is the key driver for multitudes of interactions across the web. Think about it. On social media, you share content with friends, family and.

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February 27, 2018

The Prosumer Effect in the Digital Economy

The idea of a prosumer, or the prosumer effect has been around for a long time now. To ensure we’re on the same page, we’ll cover the basics real quick. A.

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February 1, 2018

Create an Online, Mobile-First Community for Deeper Engagement

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July 27, 2017

A News Feed Is a Turbine for Your Customer Experience Journey

Consider this. When you want to read or research information where is the first place you usually go? Some of you may say that you turn to print,.

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May 3, 2017

Your Story, On the Big Screen

According to a Microsoft Digital Trends report, nearly 50% of consumers are more likely to engage with digital experiences that offer seamless.

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April 11, 2017

Creating A Content Engine To Spark Community Engagement

Two thirds of B2B marketers say content is fuel across all channels, including events, social, demand generation, etc. (Kapost).

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March 9, 2017

The Language of Things: Slang, Emojis, Reactions

In 2015, Oxford Dictionaries’ word of the year wasn’t a word at all. It was an emoji: face with tears of joy. It was the first time in history that a.

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February 23, 2017

Create Superstar Content Channels and Win Fans

For modern businesses, there are dozens of ways to advertise your products, services, and events. You could, for example, shell out $5 million for a.

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January 25, 2017

Give Customers the Keys to Your Content Castle

From whitepapers, to case studies, to revenue charts, to speaker deck, and customer testimonials, all content you create is key to building a repository.

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November 2, 2016