CX INSIGHTS

Stories, trends, announcements, and thought leadership for customer and workplace experience

10 Ways The CXApp Is Helping Offices Reopen

By now, everyone knows that the return to work — if it hasn’t already happened for your business — will be an unprecedented process. The state of today’s world...


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Tags: Blog, CX, Digitization, Features, Innovation, Integrated Tech, Campus,

The Connected Employee: At Home, At Work, In Transit

The average workplace has changed, and will never be the same again. The future of the digital workplace is dependent upon creating a connected environment where...


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Tags: Blog, Content, Employee Engagement, Mobility, Campus, Workplace

Reimagining Human Connection and Customer Experience In a Virtual World

Take a moment and think. What happened to your meetings? Did they change? What happened to your customer experience? Did they change? Did they get put on-hold? 


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Tags: Blog, Content, CX, Meetings, Trends

Tips for Managing Spaces and the Workforce Upon Re-Entry

Many companies are preparing for the big return, with discussions centered around new policies and practices that value health and safety. One of the biggest problems...


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Tags: Blog, Digitization, Innovation, Integrated Tech, Trends, Campus, Workplace

Why Location Services Are the New Business Commodity

Business intelligence is the collective process of acquiring data pertaining to your business, customers and operations through modern technologies, applications, and...


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Tags: Blog, Integrated Tech, Mobility, Trends, Campus, Wayfinding, Workplace

How Technology Is Making the Workplace A Safer Space

Today’s interactions are about distance and remoteness. Tomorrow’s interactions should be focused on one step closer to togetherness and human interaction, slowly...


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Tags: Blog, CX, Digitization, Features, Employee Engagement, Innovation, Integrated Tech,

An Increase In Office App Usage While Working From Home (stats)

The modern workplace, as we know it, has been disassembled. Nearly everything has shifted to a work-from-home (WFH) setup. According to about 6 in 10 managers, 55%...


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Tags: Blog, Communities, Content, Employee Engagement, Campus

Leveraging QBRs Effectively In a Remote World

It’s no secret that everything has changed. But for how long? When everyone returns to work en masse, and the market picks up again, business interactions will be...


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Tags: Blog, CX, Meetings, Thought Leadership, Trends, Customer Insights

Keeping Employees Engaged In Today’s Work-from-Home Climate

Even before the current times within which we work, many organizations were shifting to remote and home-based work operations. If not full time, more and more people...


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Tags: Blog, Communities, Employee Engagement, Social, Trends, Workplace

Touchless Interactions In the Workplace: A Brainstorm Session

Many companies are starting to plan their return to work strategies. It’s only a matter of time before the economy, which ground to a halt, is jump-started. 


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Tags: Blog, Digitization, Employee Engagement, Integrated Tech, Mobility, Thought Leadership, Trends,

Are Cleanliness and Wellness the New Employee Perk?

The current environments we work and live in have everyone revisiting what they know about hygiene and cleanliness. 


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Tags: Blog, Digitization, Employee Engagement, Trends, Campus, Workplace

Virtual Briefings and Remote Customer Meetings: More Relevant Now - Than Ever

Depending on your industry, of course, several businesses (especially in tech) are still in operation. But employees are not working on-site but remotely from home....


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Tags: Blog, CX, Digitization, Meetings, Thought Leadership, Trends, Workplace

2020 Digital Community Trends That Matter

In the era of experience, how you treat your audience matters. Here are the trends that will help you make the most of it.


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Tags: Blog, Communities, CX, Thought Leadership, Trends

Q&A with Darby-Mason Werner (CXApp Live! Podcast Host)

With the launch of the CXApp Live! podcast we sat down with host Darby Mason-Werner and asked her what it's been like getting the show off the ground.


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Tags: Blog, CX, Meetings, Thought Leadership

Sample Use Cases for Location Services In the Workplace

On the smart campus, one major tool stands above all others, mobile, or more specifically the mobile apps available on them. Mobile apps have so much value because...


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Tags: Blog, Features, Innovation, Mobility, Campus, Wayfinding

What It Takes To Build A Successful Workplace Experience

What does it take to succeed in the modern world of workplace experience? It’s a question that seems straightforward initially until you dig a little deeper. The most...


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Tags: Blog, Employee Engagement, Innovation, Thought Leadership, Campus, Workplace

Feature Spotlight: Check-In Kiosk

Easy app-access, quick form field fill-ins


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Tags: Blog, Digital Signage, Integrated Tech, Mobility

Staying Competitive In CX: Studying the Top Blogs

Customer experience is an always-on, ever-evolving and on-demand platform. Many of these concepts have been discussed time and time again, and they still hold today....


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Tags: Blog, CX

Putting A Focus On Employees: Companies Tackling Employee Experience

In recent years, leaders and decision-makers have come to realize that employee engagement matters, but also that it has a direct impact on profits. When a workforce...


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Tags: Blog, Employee Engagement

The 2020 Customer Experience Trends That Matter

Every business should focus on providing a consistent, cohesive and seamless omni-channel customer experience. The problem is that today’s audiences want something...


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Tags: Blog, CX, Thought Leadership, Trends

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