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Workplace Persona: EBC Manager, Briefing Programs (by The CXApp)

By The CX App
persona ebc

What the future of work looks like for executive briefing centers, briefing program managers and the customer experience journey.

Briefing Program Managers: Delivering An Always-On Customer Experience Before, During, and After

73% of business leaders believe a relevant and reliable customer experience is critical for overall business performance.

Meeting Profs

What: EBC or Meeting Managers are looking for tools to more effectively manage the on-site and in-person customer experience but also to extend the experience beyond the walls of the EBC.

 

Why: Managing customer experience before, during, and after they visit your on-site facilities is crucial for maintaining a healthy, ongoing relationship. Often, these types of experiences have little to no takeaways and stop at the doors of the EBC.

But forward-thinking, innovative programs that want to elevate the customer experience journey do so by creating mobile-led touchpoints that are consistent with the demands of the modern worker. EBC Managers want to have scalable, repeatable automated tools that can foster a more holistic program for their customers, their executives, their discussion leaders, and themselves.

Ready to elevate your EBC's customer experience strategy?

 

Download the EBC Program Manager Datasheet

Executive Briefing Program Manager

#meetingManagement

Tags: Digitization, Features, Meetings, Tutorial

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