CX INSIGHTS

Stories, trends, announcements, and thought leadership for customer and workplace experience

Why “Digital Transformation” Should Be In Your Vocabulary

Defining the Term at the Forefront of Enterprise Technology and Customer Experience


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Tags: CX, Digitization, Innovation, Thought Leadership, Trends, Campus

Building an Autonomous Customer Journey

Managed Vs. Un-managed CX Touchpoints


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Event Spotlight: Leaving Las Vegas, and All the Better for It

An Industry Conference Powered By Mobile, Location-Aware Tech


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Tags: Case Study, Events, Features, Mobility, Wayfinding

How to Best Serve Your Customers

Are you planning for and executing in the ways that will match your customers' needs and customer journey? "Change your program, change your world"... a combination...


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Tags: Blog, CX, Meetings

Your A- Z Guide to the New Workplace and Employee Experience

You may have heard terms like “workplace experience” and “smart campus” and wondered “What does that even mean? How can a venue be “smart”, like a tech gadget?”.


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Tags: Features, Infographic, Integrated Tech, Mobility, Campus, Wayfinding

Doing Digital Right: Ten Companies With Outstanding Online Newsrooms

Brand Newsrooms are Becoming Increasingly Popular as Organizations Realize the Value of Engaging Customers


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Tags: News, Content, Digitization, Social, Customer Insights

The CXApp Feature Spotlight: Meeting Capabilities

A Mobile, Experiential Approach to Meetings


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Tags: CX, Digitization, Innovation, Integrated Tech, Meetings, Mobility, Campus,

Top 5 Challenges in the EBC and How to Overcome Them

Adopting a Cross-Functional Business Strategy to Power Your Executive Briefings


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Tags: Blog, CX, Data, Digitization, Meetings

How To Create Mobile Notifications That Get Results

Win With This Messaging Checklist


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Tags: Content, Infographic, Integrated Tech, Mobility

Companies Are Turning to Mobile for Modern Venue Ops, Here’s Why

Mobile is A Reliable and More Direct Channel for Communicating with Audiences While Merging Digital and Physical Experiences.


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Tags: Blog, Mobility, Thought Leadership, Campus

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CX Insights