CX INSIGHTS

Stories, trends, announcements, and thought leadership for customer and workplace experience

The Trends Shaping Customer Experience

It’s time to accept the inevitable. Your customers now hold the power to make or break your business. Their expectations are increasing in proportion to the rapid...


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Tags: CX, Digitization, Infographic, Innovation, Integrated Tech, Mobility, Thought Leadership,

Ideas for Launching a Mobile Experiential Engagement Campaign - Chapter II: Augmented Reality

Off the cusp of our recent publication—if you haven’t already read part one, you can do so here — we’re moving on to talk about one of the most versatile and...


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Tags: Blog, Digitization, Innovation, Mobility

Kick Starting a Mobile-First Community

Research by the Gallup Organization tells us that 70% of employees are actively disengaged. As we now know, the average person has an attention span of eight seconds,...


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Tags: Communities, Content, CX, Infographic, Integrated Tech, Mobility, Social,

Ideas for Launching a Mobile Experiential Engagement Campaign - Chapter I: Beaconing

The First Part of Our Mobile Engagement Campaign Series Explains Location Services


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Tags: Blog, Digitization, Features, Innovation, Integrated Tech, Mobility

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