CX INSIGHTS

Stories, trends, announcements, and thought leadership for customer and workplace experience

Content Engagement Strategies for the Modern Consumer

Creating Perpetual Engagement in Your Online Communities


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Tags: Blog, Content, CX, Social, Trends

Persona Spotlight: Account Manager

What: Account Managers are responsible for maintaining customer relationships and managing customer expectations. Knowing account status, needs, and issues is their...


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Tags: Digitization, Features, Integrated Tech, Mobility, Tutorial

Notifications and the Red Dot Phenomenon

Deploy Mobile Notifications to Increase App Loyalty


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Tags: Blog, Digitization, Features, Mobility

Mobile App KPI's to Keep Top of Mind

Tips for Evaluating Mobile App Performance


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Tags: Data, Infographic, Mobility, Trends

EBC On-the-Go
February 13, 2018

EBC On-the-Go

Executive Briefing Centers are traditionally stationed in the headquarters of a company or for global organizations across half a dozen primary locations, maybe more....


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Tags: Blog, Digitization, Meetings

The CXApp takes on

Viva Las Vegas! This desert oasis held the CXApp’s latest adventure, a global event to be remembered.  Though Vegas is known to many as “Sin City,” our team relished...


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Tags: Case Study, Events, Features, Integrated Tech, Social

The CXApp takes on the

Oh hey... beignet! From Bourbon Street to the Mississippi River through the Financial District and back around to Mardi Gras World, the CXApp serviced sold-out user...


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Tags: Case Study, Events, Integrated Tech, Social

The idea of a prosumer, or the prosumer effect has been around for a long time now. To ensure we’re on the same page, we’ll cover the basics real quick. A prosumer is a...


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Tags: Blog, Content, CX, Digitization, Social, Thought Leadership

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