The CXApp Insider's Scoop is your feed for stories on new features, trends, and thought leadership across events, meetings, and communities. 

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The CXApp Insider's Scoop

Persona Spotlight: EBC Manager

What: EBC or Meeting Managers are looking for tools to more effectively manage the on-site and in-person customer experience but also to extend the.

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November 30, 2017

The Power of Social for Customer Engagement Strategies


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November 28, 2017

The Slow Decline of PC Intranets and the Rise of Mobile-First

Mobile is the way. A complete digitization of your tools, platforms, and processes is absolutely necessary. Worldwide mobile internet usage surpassed.

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November 21, 2017

2018: The Year of Smart Events

As 2017 comes to a close, most of us are focusing on finishing up last minute projects and ending the year on a strong note. This is the time we look.

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November 16, 2017

Congratulations Avaya! Winner of the MarCom Award!

Customer experience is crucial for a successful digital transformation, especially if the end goal is to improve and increase engagement. It’s no.

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November 14, 2017

Persona Spotlight: Community Member

What: Customers are looking for a way to connect with brands and vice versa. Becoming a community member offers a mobile-first approach to connecting.

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November 9, 2017

Un-spamming Your Employees and Internal Team Members


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November 7, 2017

Extend Your Reach with Mobile Web AND/OR Mobile Apps

Pros and Cons of Mobile Technology

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November 2, 2017