CX INSIGHTS

Stories, trends, announcements, and thought leadership for customer and workplace experience

Persona Spotlight: EBC Manager
November 30, 2017

Persona Spotlight: EBC Manager

How Mary Plansit, Executive Briefing Program Manager, Benefits From the CXApp


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Tags: Digitization, Features, Tutorial

The Slow Decline of PC Intranets and the Rise of Mobile-First

Mobile is the way. A complete digitization of your tools, platforms, and processes is absolutely necessary. Worldwide mobile internet usage surpassed desktop browsing...


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Tags: Blog, Communities, Digitization

2018: The Year of Smart Events
November 16, 2017

2018: The Year of Smart Events

As 2017 comes to a close, most of us are focusing on finishing up last minute projects and ending the year on a strong note. This is the time we look forward to the...


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Tags: Digitization, Events, Infographic, Integrated Tech

Congratulations Avaya! Winner of the MarCom Award!

Customer experience is crucial for a successful digital transformation, especially if the end goal is to improve and increase engagement. It’s no surprise then that...


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Tags: Blog, Innovation

Persona Spotlight: Community Member

How Online Community Member David Visitus Uses the CXApp


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Tags: Communities, Features, Tutorial

Extend Your Reach with Mobile Web AND/OR Mobile Apps

Pros and Cons of Mobile Technology


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Tags: Blog, Communities, CX, Digitization, Thought Leadership

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